Information Technology (IT) means creating, managing, storing and exchanging information using all types of technology to deal with information. ITeS: Information Technology that enables the business by improving the quality of service is Information Technology enabled Services (ITeS). Lets look at the profile of a Individual who started her career in marketing communication and switched to the IT / ITES Sector. We look at the key aspects of working in the IT/ITES Sector.

1. Senior Advisor / Project
Manager / Program Manager
Shravan Shetty ( Career Coach)
The Career Interview 07

2. Lets Explore Careers
Information Technology (IT) means creating,
managing, storing and exchanging information using
all types of technology to deal with information. ITeS:
Information Technology that enables the business by
improving the quality of service is Information
Technology enabled Services (ITeS).
Lets look at the profile of a Individual who started her
career in marketing communication and switched to
the IT / ITES Sector

3. Your current designation
Sr. Advisor, Program/ Project Manager- IT/ ITES

4. What are your main responsibilities towards your
job?
Individual contributor with independent managing of
programs and projects

5. What is a typical day (or week) like for you?
Getting things accomplished by working with various stakeholders

6. What do you like most about your work?
The variety of challenging work

7. What do you like least about your work?
When things don’t move because someone else is not
moving

8. What kinds of problems do you deal with?
Mostly about getting others to do the work in view of a
larger project

9. What kinds of decisions do you make?
All project related decisions

10. How does your position fit within the
organization/career field/industry?
Typically the profile is found in an IT company .. with the
right certifications one can move into product
development or hardcore IT ops

11. How does your job affect your general lifestyle?
Well either u can call it work life balance and at times it
can be hectic too

12. What current issues and trends in the field should I
know about/be aware of?
Essentially verification courses that allow a profile like
mine to be constantly relevant

13. What are some common career paths in this field?
One can move into general management or product
development/ management roles.

14. What kinds of accomplishments tend to be valued
and rewarded in this field?
Successful completion of projects with least cost and
efforts.. noiseless operations .. reduced escalations

15. What related fields do you think I should consider
looking into?
IT product mgt or operations . General operations of a
Center

16. How did you become interested in this field?
I moved from a marcom profile to this role as I was keen
to take up other projects of varied nature

17. How did you begin your career?
I started off as a call Center agent in a
domestic call Center

18. How do most people get into this field? What are common
entry-level jobs?
MBA graduates can easily get into these roles .. through internships
or through regular openings ..

19. What steps would you recommend I take to prepare
to enter this field?
Nothing much specific to prepare one needs motivation
and show how they can handle multiple and complex
projects

20. How relevant to your work is your undergraduate
major?
4 — my masters in business administration is aligned to
this profile and very relevant.

21. What kind of education, training, or background does
your job require?
Management Degree

22. What skills, abilities, and personal attributes are
essential to success in your job/this field?
Multi tasking , communication both written and spoken,
ability to handle Relationships and engage stakeholders.

23. What is the profile of the person most recently hired
at my level?
No hiring done recently

24. What are the most effective strategies for seeking a
position in this field?
Networking

25. Can you recommend trade journals, magazines or
professional associations which would be helpful for
my professional development?
Do read generally and be on top of industry trends

26. If you could do it all over again, would you choose
the same path for yourself? If not, what would you
change?
Perhaps.. not sure

27. What would be the salary at the entry level in this
career line?
Depends on which company u join .. difficult to put a
number .. lot depends on the hiring policy of the
company

28. What advice would you give someone who is
considering this type of job (or field)?
Things can be slow be patient for the long haul

29. The contributor wanted to keep her name anonymous

30. Thank You