Performed the system development life cycle for a viscometer business. Designed a knowledge based system for employees to give faster client support.

1. The InFormation Portal System Titan Technology Planning Project Management

2. InFormation Portal System This presentation demonstrates the conception, creation, and capabilities of the InFormation Portal System.

3. Business Problem

5. Design, produces, and supports its own products.

6. Customer Service is the focus and the goalHowever………

8. Support staff dependent on Shad Turner’s experience.

9. Support Calls are unnecessarily lengthy.

10. Shad forced to resort to overtime.

13. Search options makes finding answers easy!

15. Titan Technology Planning

17. Document stakeholder expectations.

18. Determine Goals .

19. Conducted feasibility studies for proposes system.

22. 93% Return On Investment!

26. Produced GUI ‘Mock-ups’

27. Designed Forms and Reports

28. Lessons LearnedComprises

32. PHP

33. MYSQL

36. Over 2,000 lines of code!

38. Retrospection and Future Outlook

40. Work ahead when there is slack.

41. Communication is key with sponsor

42. Freedom of expression leads to ingenuity.

44. Full server-side e-mail functionality so it can send from the server and not the mail client

46. Shad Turner: Project Sponsor

47. Questions?Comments? Critisism?