Porter is the one who assist the customers at workplace, and to handle the loading, unloading, and distribution of Goods / luggage, Parcel, Furniture, Stationery and the office equipment. This slide will explain the duties and responsibilities of porter and the etiquettes of porter.

1. Sasikumar Natarajan – Educationalist & Hospitality trainer
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2. Porter is the one who assist the
customers at workplace, and to
handle the loading, unloading,
and distribution of Goods /
luggage, Parcel, Furniture,
Stationery and the office
equipment.
Sasikumar Natarajan – Educationalist & Hospitality trainer
DOC.REF. NO - ABH-03-07-0003, REV: 00

3. Sasikumar Natarajan – Educationalist & Hospitality trainer
• Handling office stationery materials from central store to client /
customer workplace.
• Transferring Office equipment to various location inside the office
premises.
• Loading official goods inside the transport vehicles.
• Unloading external goods like commissary, Stationery, Water
gallon, IT material and office equipment.
• Arranging Trolley at the goods receiving Area.
• Checking supplier delivery note and receiving goods from the
supplier.
• Checking goods tag number and details of material.
• Distributing office goods to various workplace.
• Handling Internal office goods transporting and shifting.
• Arranging Furniture for large meeting / Conference rooms
• Transporting office machinery and Pantry appliances if required.
• Coordinating with central store for goods distribution.
• Arranging received materials in the central store.
• Assists other departments when needed to ensure optimum
service to customer.
PORTER JOB
RESPONSIBILITIES:
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4. REQUIRED SKILLS AND KNOWLEDGE
Sasikumar Natarajan – Educationalist & Hospitality trainer
The following skills must be assessed:
• safe manual handling techniques for lifting, storing and
retrieving Goods
• literacy skills to read documents such as goods identification
labels, storage and security procedures.
• writing skills to complete documents such as delivery checklists,
storage tags, storage forms and Supplier/ customer receipts
• communication skills to communicate with customer from
socially and culturally diverse environments
• numeracy skills to count group or multiple office goods and
reconcile against any operational documentation such as
Distribution data and checklists.
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5. BASIC ETIQUETTES OF PORTER
Sasikumar Natarajan – Educationalist & Hospitality trainer
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• Problem Solving
• Safety Procedures
• Work Ethic
• Inventory Management
• Attention to Detail
• Loading & unloading of goods
• Time Management
• Communication
• Customer Service
• Detailing Vehicles & Traffic management
• Product Knowledge
• Organizational Skills

6. HOW TO HANDLE AND LIFT LOADS
Sasikumar Natarajan – Educationalist & Hospitality trainer
• Think before handling/lifting.
• Plan the lift/handling activity.
• Where is the load going to be placed?
• Use suitable handling aids where possible.
• Will you need help with the load?
• Remove obstructions, like discarded wrapping
materials. For long lifts, for example from floor to
shoulder height, think about resting the load mid-
way on a table or bench to change grip.
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7. HOW TO HANDLE AND LIFT LOADS
Sasikumar Natarajan – Educationalist & Hospitality trainer
• Keep the load close to your waist for as long as
possible while lifting.
• Keep the heaviest side of the load next to your
body.
• If you can't get close to the load, try to slide it
towards your body before you try to lift it.
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8. HOW TO HANDLE AND LIFT LOADS
Sasikumar Natarajan – Educationalist & Hospitality trainer
• Adopt a stable position.
• Your feet should be apart with one leg in front of
the other (alongside the load if it is on the
ground) to increase stability.
• You should be prepared to move your feet during
the lift to keep a stable posture.
• Wearing overtight clothing or unsuitable footwear
may make this difficult.
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9. HOW TO HANDLE AND LIFT LOADS
Sasikumar Natarajan – Educationalist & Hospitality trainer
• Ensure a good hold on the load. Where possible, hug the load as
close as possible to your body. This may be better than gripping it
tightly with just your hands.
• Slight bending of your back, hips and knees at the start of the lift
is preferable to either fully flexing your back (stooping) or fully
flexing your hips and knees (full/deep squatting).
• Don't flex your back any further while lifting. This can happen if
your legs begin to straighten before you start to raise the load.
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10. HOW TO HANDLE AND LIFT LOADS
Sasikumar Natarajan – Educationalist & Hospitality trainer
• Avoid twisting your back or leaning sideways
especially while your back is bent. Keep your
shoulders level and facing in the same direction as
your hips.
• Turning by moving your feet is better than twisting and
lifting at the same time.
• Avoid twisting your back or leaning sideways
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11. HOW TO HANDLE AND LIFT LOADS
Sasikumar Natarajan – Educationalist & Hospitality trainer
• Keep your head up when handling.
• Look ahead not down at the load once it is held
securely.
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12. HOW TO HANDLE AND LIFT LOADS
Sasikumar Natarajan – Educationalist & Hospitality trainer
• Move smoothly. Do not jerk or snatch the load as this can make it
harder to keep control and can increase the risk of injury.
• Don't lift or handle more than you can easily manage. There is a
difference between what people are able to lift and what they can
safely lift. If in doubt, seek advice or get help.
• Put down, then adjust. If you need to precisely position the load,
put it down first, then slide it into the desired position.
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13. THE EFFICIENCY OF TROLLEYS IN WORKPLACE
Sasikumar Natarajan – Educationalist & Hospitality trainer
• Trolleys are regarded as one of the most affordable and practical pieces of
warehouse/ Storeroom equipment.
• Trolleys are an incredibly practical material handling solution for transporting both
light and heavy items.
• They increase warehouse efficiency by allowing employees to quickly, safely and
efficiently load, transport and locate items in the warehouse. However, trolleys
are not only limited to use in warehouses but can be used in commercial
buildings, office, airports, large railway stations, for passengers / customers to
transport their luggage and goods.
• Trolleys with wired sides are designed to enclose and protect the good being
stored or transported. Most of these trolleys come with the option to lock the
goods up inside, which furthermore increases the protection of goods. Aside from
taking up less storage space, trolleys fit easily into lifts and aren’t hard to
manoeuvre in corridors.
• Trolleys with multiple shelves, are particularly good for storing and transporting
multiple items at once.
• Trolleys reduce the incidence of injuries, absenteeism also lowers. Once the
workforce is complete, productivity therefore improves.
• The usage of trolleys also reduces the number of trips it requires to transport
documents and equipment in your workplace area.
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14. TECHNIQUES FOR SAFE HANDLING OF A
TROLLEY
Sasikumar Natarajan – Educationalist & Hospitality trainer
Be wary of slopes
There’s potential risk of the trolley tipping over on a slope. Ensure that the load is evenly distributed,
and you always have a firm grip on the trolley. Be aware that the trolley may tip if the slope is too
steep, and the load is too heavy.
Applying force
The force needed to move a loaded trolley is roughly 2% of the total weight. This will depend other
factors like the surface, type of wheels and strength of the operator. You can apply more force by
leaning your body weight into the load, making the work easier.
Dealing with uneven surfaces
likely to come across difficult and uneven surfaces when pushing trolley. Softer ground, like sand or
mud, will likely need more force. Make sure you are using the correct casters for the surface to avoid
accidents.
Loading the trolley
Only load items onto the trolley which you know you can do without injury. If too heavy, ask for
assistance from another employee
Unloading the trolley
When unloading the trolley, carefully drop the load onto the platform. To do this safely, lower the load
gently and from a low height.
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15. Don’ts in Porter
Service
Sasikumar Natarajan – Educationalist & Hospitality trainer
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16. THANK
YOU
Sasikumar Natarajan – Educationalist & Hospitality trainer