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WORD  OF  MOUTH  MARKETING ืขื•ืฉื™ื   ื‘ืื–ื– NAPA CONSULTING GROUP
ื›ื™ืฆื“ ืœื”ืฉืชืžืฉ ื‘ื˜ื›ื ื™ืงื•ืช ืžืคื” ืœืื•ื–ืŸ ื•ืžื“ื™ื” ื—ื‘ืจืชื™ืช ื›ื“ื™  ืœื”ืขืฆื™ื  ืืช ื”ืžื•ืชื’ ื‘ืืžืฆืขื•ืช  ื‘ืื–ื–  ืกื‘ื™ื‘ ืžื•ืฆืจ ืื• ืฉื™ืจื•ืช .
ื›ื“ื™ ืœื”ืขืจื™ืš ืืช ืฉื™ื•ื•ืง ืžืคื” ืœืื•ื–ืŸ ืงื•ื“ื ื›ืœ ืฆืจื™ืš ืœื”ื‘ื™ืŸ ืžื”  ืœื ื‘ืกื“ืจ  ืขื ื”ืฉื™ื•ื•ืง ื”ืžืกื•ืจืชื™ .
ื”ืื ืœืงืžืคื™ื™ืŸ ืฉืœืš ื™ืฉ  ื”ืฉืœื›ื•ืช ืฉืœื™ืœื™ื•ืช  ืขืœ ื”ืžื•ืชื’ ืฉืœืš ?
ืจืง  18%   ืžืคืจืกื•ืžื•ืช ื”ื˜ืœื‘ื™ื–ื™ื” ื™ื•ืฆืจื•ืช  ROI   ื—ื™ื•ื‘ื™
84%  ืžืงืžืคื™ื™ื ื™ื ืฉืœ  B2B   ืžืกืชื™ื™ืžื™ื  ื‘ื™ืจื™ื“ื” ื‘ืžื›ื™ืจื•ืช
ืขืœื™ื™ื” ืฉืœ  100%   ื‘ื”ื•ืฆืื” ืขืœ ืžื•ื“ืขื•ืช ืคืจืกื•ื ืžื•ื‘ื™ืœื” ืœืขืœื™ื™ื” ืฉืœ  1%-2%  ื‘ืžื›ื™ืจื•ืช
ืจืง  14%   ืžืืžื™ื ื™ื ืœืคืจืกื•ืžื•ืช
69%   ืžืขื•ื ื™ื™ื ื™ื ื‘ื˜ื›ื ื•ืœื•ื’ื™ื•ืช ืœื—ืกื™ืžืช ืคืจืกื•ืžื•ืช
ืฉื™ื•ื•ืง ืžืกื•ืจืชื™ ื•ืคืจืกื•ื ืขืจื‘ื•ื‘ื™ื” ืฉืœ ืคืจืกื•ืžื•ืช ืจืกื™ืกื™ ืžื“ื™ื” ืฆืจื›ื ื™ื ืžืชื ืชืงื™ื ืืคืงื˜ื™ื‘ื™ื•ืช ื™ื•ืจื“ืช ืขืœื•ื™ื•ืช ื’ื“ืœื•ืช ืืžื™ื ื•ืช ื™ื•ืจื“ืช ROI   ื ืžื•ืš
ื›ื•ื—ื• ืฉืœ ืฉื™ื•ื•ืง ืžืคื” ืœืื•ื–ืŸ ืื™ืŸ ื›ืžื• ื ื•ืงื™ื” ... ืื ื™ ื—ื™ื™ื‘ ืœื”ืฉื™ื’ ืœืขืฆืžื™ ืืช ื–ื” ...
ืฉื ื™ ืฉืœื™ืฉื™ื  ืžื›ืœื›ืœืช ืืจื” " ื‘ ืžื•ื ืขืช ืข " ื™ ืฉื™ื•ื•ืง ืžืคื” ืœืื•ื–ืŸ
ืžืชืื  ื—ื™ื•ื‘ื™  ื‘ื™ืŸ ืฉื™ื•ื•ืง ืžืคื” ืœืื•ื–ืŸ  ืœื‘ื™ืŸ ืฆืžื™ื—ืช ืขืกืงื™ื
ืฉื’ืจื™ืจื™ ืžื•ืชื’  ืžื ื™ืขื™ื  ืฆืžื™ื—ืช ืขืกืงื™ื ืขืœ ืคื™ ืžื—ืงืจ ืฉืœ ืื•ื ื™ื‘ืจืกื™ื˜ืช ื”ืจื•ื•ืืจื“
ืฉื’ืจื™ืจื™ ื”ืžื•ืชื’  ื—ืฉื•ื‘ื™ื ืืคื™ืœื• ื™ื•ืชืจ ืžืชื“ืžื™ืช ื”ืžื•ืชื’ ืื• ืฉื‘ื™ืขื•ืช ื”ืจืฆื•ืŸ ืžืžื ื• ืขืœ ืคื™ ืžื—ืงืจ ืฉืœ ืื•ื ื™ื‘ืจืกื™ื˜ืช ื”ืจื•ื•ืืจื“
ื”ืžื™ืขื•ื˜ ืงื•ื‘ืข 10%   ืžืฉืคื™ืขื™ื ืขืœ ื”ื—ืœื˜ื•ืช ื”ืงื ื™ื™ื”  ืฉืœ  90%   ื”ื ื•ืชืจื™ื
91%   ื™ื‘ืฆืขื• ืงื ื™ื™ื” ืœืื—ืจ ืฉืงื™ื‘ืœื• ื”ืžืœืฆื”
92%  ืžืขื“ื™ืคื™ื ื”ืžืœืฆื” ืžืคื” ืœืื•ื–ืŸ
ืฉื’ืจื™ืจื™ ืžื•ืชื’ ืฆืจื›ืŸ ืžืžื•ืฆืข ืœืงื•ื—ื•ืช
ื•ื™ืจืืœื™ ืฆื•ืจืช ื“ื™ื•ืŸ :   ื“ื™ืืœื•ื’ ื”ืชื‘ื˜ืื•ืช ืจืฉืชื•ืช ื‘ืœืชื™ ื ืจืื•ืช ืงื™ืฉื•ืจื™ื ืžื“ื™ื” ื“ื™ื’ื™ื˜ืืœื™ืช ื“ืจื’ื•ืช ื’ื‘ื•ื”ื•ืช ื™ื•ืชืจ ืฉืœ ืืžื•ืŸ ื—ืžืœื” ืžืืคื™ื™ื ื™ ืฉื™ื•ื•ืง ืžืคื” ืœืื•ื–ืŸ
ืฉื™ื•ื•ืง ืžืคื” ืœืื•ื–ืŸ  =  ื“ื™ื•ืŸ ื‘ื™ืŸ ืฆืจื›ืŸ ืœืฆืจื›ืŸ  ( C2C )
ืฉื™ื•ื•ืง ืžืกื•ืจืชื™ ื•ืคืจืกื•ื ืžื” ื–ื” ืœื ...
ื‘ืื–ื–   =  ืฉื™ื—ื” ืžื“ื‘ืงืช ืžื” ื—ื ?  ืžื” ืื˜ืจืงื˜ื™ื‘ื™ ?
ื›ืœื™ ืœื”ืคืฆื”  ื•ื™ืจืืœื™ืช ืฉื™ื—ื•ืช ื‘ื™ืŸ ืื ืฉื™ื ืฉื™ื—ื•ืช ื˜ืœืคื•ื ื™ื•ืช ื›ืœื™ ืžื“ื™ื” ื—ื‘ืจืชื™ืช ืžืกืจื•ื ื™ื  -  SMS ื“ื•ืืจ ืืœืงื˜ืจื•ื ื™  ืชื•ื›ื ื•ืช ืžืกืจื™ื ืžื™ื™ื“ื™ื ื‘ืœื•ื’ื™ื -  ื˜ืงืกื˜  ื•ื™ื“ืื• ื‘ืœื•ื’ ื›ืชื™ื‘ื”
ืžืงืฉืจื™ื ืืœืคื  ( ื“ื•ืžื™ื ื ื˜ื•ืจื™ื ) ืžื•ื‘ื™ืœื™ ื“ืขื” ืื ื—ื ื• ืฆืžืชื™ื ืฉืœ ืจืฉืช ...
ืงืฉืจื™ื ื•ื—ื™ื‘ื•ืจื™ื ืœื”ืคืฆืช ื”ื‘ืื–ื– ืจืฉืช  1 ืจืฉืช  2 ื—ื™ื‘ื•ืจ ืขืจื•ืฅ ืืžื™ืŸ
ืžืชืื ื‘ื™ืŸ ืฆืžืชื™ ืจืฉืชื•ืช ื•ื‘ื™ืŸ ืจืืฉื•ื ื™ื ืœืืžืฅ .
ืจืฉืช ืฉืœ  100  ืื ืฉื™ื  = 4,950  ืงืฉืจื™ื ืคื•ื˜ื ืฆื™ืืœื™ื™ื ืงื™ืฉื•ืจื™ื•ืช ืžืชื“ืœืงืช ื”ืคืฆื” ืจืฉืช ืฉืœ  1,000  ืื ืฉื™ื  = 500,000  ืงืฉืจื™ื ืคื•ื˜ื ืฆื™ืืœื™ื™ื
ืœืื“ื ื”ืžืžื•ืฆืข ื™ืฉ ... 12  ืงืฉืจื™ื ืื™ื ื˜ื™ืžื™ื™ื , 150  ืงืฉืจื™ื  ื—ื‘ืจืชื™ื™ื , 500-1,500   ืงืฉืจื™ื ื—ืœืฉื™ื
ืชื—ื•ืžื™ ืขื ื™ื™ืŸ โ€“ ืืžื•ื ื•ืช โ€“ ืชื—ื‘ื™ื‘ื™ื โ€“ ื’ื™ืœ โ€“ ืžื’ื“ืจ โ€“ ืžืขืžื“ ื—ื‘ืจืชื™ โ€“ ืจืงืข ืืชื ื™ โ€“ ื“ืช โ€“ ืขืจื›ื™ื โ€“ ืคื•ืœื™ื˜ื™ืงื” โ€“ ื’ื™ืื•ื’ืจืคื™ื” โ€“ ื”ืฉื›ืœื”  -  ืžืงืฆื•ืข   ืขื•ืฉื™ื ืกื“ืจ ื‘ื‘ืœืื’ืŸ
ืขืœ ืžื” ืžื“ื•ื‘ืจ ? ืื™ื ื˜ืจืงืืฆื™ื” ื‘ื™ืŸ ื•ื‘ืชื•ืš ืจืฉืชื•ืช ื‘ืœืชื™ ื ืจืื•ืช
ื˜ื›ื ื™ืงื•ืช ืœื”ืฉืชืœื‘ื•ืช ื”ื“ืจื’ืชื™ืช ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source:  Justin Kirby, & Paul Marsden (2006).  Connected marketing .  Oxford, UK:  Butterworth-Heinemann. 198 YouTube Aqua Teen Buzz Oven Bree
ื•ื•ื™ื“ื’ ' ื˜ื™ื
ืžื“ื™ื” ื—ื‘ืจืชื™ืช ืžืชืืจืช ื˜ื›ื ื•ืœื•ื’ื™ื•ืช ืžืงื•ื•ื ื•ืช ื•ื“ืจื›ื™ื ื”ืžืืคืฉืจื•ืช ืœืื ืฉื™ื ืœื—ืœื•ืง ื“ืขื•ืช ,  ืชื•ื‘ื ื•ืช ,  ื—ื•ื•ื™ื•ืช ,  ืคืจืกืคืงื˜ื™ื‘ื•ืช ื•ืืช ื”ืžื“ื™ื” ืขืฆืžื” .  ืžื“ื™ื” ื—ื‘ืจืชื™ืช ื™ื›ื•ืœื” ืœืœื‘ื•ืฉ ืฆื•ืจื•ืช ืจื‘ื•ืช ,  ื›ื•ืœืœ ื˜ืงืกื˜ ,  ืชืžื•ื ื•ืช ,  ื•ื™ื“ืื• ื•ืื•ื“ื™ื• .  ืืชืจื™ื ืืœื• ื‘ื“ืจ " ื› ืžืฉืชืžืฉื™ื ื‘ื˜ื›ื ื•ืœื•ื’ื™ื•ืช ื›ืžื• ื‘ืœื•ื’ื™ื ,  ืคื•ืจื•ืžื™ื ,  ื•ื™ื“ืื• ื•ืคื•ื“ืงืืกื˜ื™ื ,  ืขืœ ืžื ืช ืœืืคืฉืจ ืื™ื ื˜ืจืืงืฆื™ื” ื‘ื™ืŸ ื’ื•ืœืฉื™ื .  ืžืงื•ืจ :   ื•ื™ืงื™ืคื“ื™ื” . ืžื“ื™ื” ื—ื‘ืจืชื™ืช
ื‘ืœื•ื’ ื™ื—ืกื™ ืฆื™ื‘ื•ืจ ื‘ืœื•ื’ ืืจื’ื•ื ื™ ื‘ืœื•ื’ ืžื–ื•ื™ืฃ ื‘ืื–ื– ืžืจืงื˜ื™ื ื’ ื‘ืืžืฆืขื•ืช ื‘ืœื•ื’ื™ื 70  ืžื™ืœื™ื•ื ื‘ืœื•ื’ื™ื ื‘ -4  ืฉื ื™ื . 120,000  ื‘ืœื•ื’ื™ื ื—ื“ืฉื™ื ื‘ื™ื•ื .
ื™ื™ื–ื•ื ื“ื™ื•ื ื™ื ืื™ืจื•ืขื™ ืคืจื•ืžื• ื”ืคื—ืชืช ืžื—ื™ืจื™ื ื“ื•ื’ืžื™ื•ืช ื—ื™ื ื ื“ืžื• ื’ืจืกืช ื ื™ืกื•ื™ ื‘ื˜ื ื‘ื ื™ื™ืช ื”ืชืขื ื™ื™ื ื•ืช
ื›ื™ืฆื“ ืžื™ื“ืข ื–ื•ืจื ื”ืชื—ื•ื ืฉืœืš ? ืžื”ื™ื›ืŸ ืื ืฉื™ื ืžืฉื™ื’ื™ื ืืช ื”ืžื™ื“ืข ืฉืœื”ื ? ื”ืื ื”ืžื™ื“ืข ื–ื•ืจื ื‘ืฆื•ืจื” ืžืขื’ืœื™ืช ? ื›ื™ืฆื“ ืฆืจื›ื ื™ื ื™ื•ืฆืจื™ื ืื™ื ื˜ืจืืงืฆื™ื” ืขื ื”ืชื—ื•ื ? ื”ืื ื”ื ื ืžืฆืื™ื ื‘ืจืฉืชื•ืช ? ืžื” ื’ื•ื“ืœืŸ ืฉืœ ืจืฉืชื•ืช ืืœื• ? ื”ืื ื”ืชื—ื•ื ืฉืœื™ ืงื•ื ืกืจื‘ื˜ื™ื‘ื™ ? ืžื” ืžืฉืคื™ืข ืขืœ ื”ืœืงื•ื—ื•ืช ืฉืœื™ ? ื”ืื ื™ืฉ ืกื™ื›ื•ืŸ ื‘ืžื•ืฆืจ ืฉืœื™ ? ืฉืืœ ืืช ืขืฆืžืš ...
ื”ืชืžืงื“ื•ืช ื‘ืžื•ื‘ื™ืœื™ ื“ืขื” ื‘ืœื‘ื“ ืคืจื•ืคื™ืœ ืžื•ื˜ืขื” ืฉืœ ืื ืฉื™ ืงื™ืฉื•ืจ  ืื™ืŸ ืกื™ืคื•ืจ ืžืื—ื•ืจื™ ื”ืžื•ืฆืจ ื—ืฉื™ืคืช ื™ืชืจ ื˜ืขื•ื™ื•ืช
ื—ื•ื•ื™ื” ื™ื™ื—ื•ื“ื™ืช ืžื•ืฆืจ ื•ื™ืจืืœื™ ืื™ื›ื•ืช ื’ื‘ื•ื”ื” ืฆื™ืคื™ื™ื” ื›ื ื•ืช ื‘ืื–ื– ื‘ืงื•ื•ื™ื ื›ืœืœื™ื™ื
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Kameran Ahari http://gotastrategy.typepad.com   Napa Consulting Group e-marketing & strategy consultant

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Peak End Rule IPR ืื™ื ื˜ืจืืงื˜ื™ื‘
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Peak End Rule IPR ืื™ื ื˜ืจืืงื˜ื™ื‘
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ื”ืžื“ืจื™ืš ื”ืžืœื ืœืชื›ื ื•ืŸ ืžื•ืฆืœื— ืฉืœ ืฉื™ื•ื•ืง ื“ื™ื’ื˜ืœื™
ื”ืžื“ืจื™ืš ื”ืžืœื ืœืชื›ื ื•ืŸ ืžื•ืฆืœื— ืฉืœ ืฉื™ื•ื•ืง ื“ื™ื’ื˜ืœื™ื”ืžื“ืจื™ืš ื”ืžืœื ืœืชื›ื ื•ืŸ ืžื•ืฆืœื— ืฉืœ ืฉื™ื•ื•ืง ื“ื™ื’ื˜ืœื™
ื”ืžื“ืจื™ืš ื”ืžืœื ืœืชื›ื ื•ืŸ ืžื•ืฆืœื— ืฉืœ ืฉื™ื•ื•ืง ื“ื™ื’ื˜ืœื™
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ืขื ืฃ ื”ืคืจืกื•ื ื‘ืขื™ืŸ ื”ื”ืคืจืขื”- Advertising Week #AWXII ืกื™ื›ื•ื ื›ื ืก
ืขื ืฃ ื”ืคืจืกื•ื ื‘ืขื™ืŸ ื”ื”ืคืจืขื”- Advertising Week #AWXII ืกื™ื›ื•ื ื›ื ืกืขื ืฃ ื”ืคืจืกื•ื ื‘ืขื™ืŸ ื”ื”ืคืจืขื”- Advertising Week #AWXII ืกื™ื›ื•ื ื›ื ืก
ืขื ืฃ ื”ืคืจืกื•ื ื‘ืขื™ืŸ ื”ื”ืคืจืขื”- Advertising Week #AWXII ืกื™ื›ื•ื ื›ื ืก
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ืืกื˜ืจื˜ื’ื™ื” ื•ืžืชื•ื“ื•ืœื•ื’ื™ื” ืฉืœ ืžื“ื™ื” ืจื™ืฉืชื™ืช ืฉื™ื—ืชื™ืช
ืืกื˜ืจื˜ื’ื™ื” ื•ืžืชื•ื“ื•ืœื•ื’ื™ื” ืฉืœ ืžื“ื™ื” ืจื™ืฉืชื™ืช ืฉื™ื—ืชื™ืชืืกื˜ืจื˜ื’ื™ื” ื•ืžืชื•ื“ื•ืœื•ื’ื™ื” ืฉืœ ืžื“ื™ื” ืจื™ืฉืชื™ืช ืฉื™ื—ืชื™ืช
ืืกื˜ืจื˜ื’ื™ื” ื•ืžืชื•ื“ื•ืœื•ื’ื™ื” ืฉืœ ืžื“ื™ื” ืจื™ืฉืชื™ืช ืฉื™ื—ืชื™ืช
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ืฉื™ื•ื•ืง ื‘ืืžืฆืขื•ืช ืชื•ื›ืŸ ืฉื™ื—ื” ื•ื”ืžืœืฆื” - ืงื•ืžื‘ืจืกื™ื™ืฉืŸ
ืฉื™ื•ื•ืง ื‘ืืžืฆืขื•ืช ืชื•ื›ืŸ ืฉื™ื—ื” ื•ื”ืžืœืฆื” - ืงื•ืžื‘ืจืกื™ื™ืฉืŸ ืฉื™ื•ื•ืง ื‘ืืžืฆืขื•ืช ืชื•ื›ืŸ ืฉื™ื—ื” ื•ื”ืžืœืฆื” - ืงื•ืžื‘ืจืกื™ื™ืฉืŸ
ืฉื™ื•ื•ืง ื‘ืืžืฆืขื•ืช ืชื•ื›ืŸ ืฉื™ื—ื” ื•ื”ืžืœืฆื” - ืงื•ืžื‘ืจืกื™ื™ืฉืŸ
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ืžืฆื’ืช ื ืืžื ื•ืช ืœืงื•ื—ื•ืช 2014 : Sniper
ืžืฆื’ืช ื ืืžื ื•ืช ืœืงื•ื—ื•ืช 2014 : Sniperืžืฆื’ืช ื ืืžื ื•ืช ืœืงื•ื—ื•ืช 2014 : Sniper
ืžืฆื’ืช ื ืืžื ื•ืช ืœืงื•ื—ื•ืช 2014 : Sniper
ย 
ื ื™ื˜ื•ืจ ื”ืžื“ื™ื” ื”ื—ื‘ืจืชื™ืช ื›ื›ืœื™ ืžื•ื“ื™ืขื™ื ื™ ืœืชื•ื‘ื ื•ืช ืฆืจื›ื ื™ื•ืช
ื ื™ื˜ื•ืจ ื”ืžื“ื™ื” ื”ื—ื‘ืจืชื™ืช ื›ื›ืœื™ ืžื•ื“ื™ืขื™ื ื™ ืœืชื•ื‘ื ื•ืช ืฆืจื›ื ื™ื•ืช ื ื™ื˜ื•ืจ ื”ืžื“ื™ื” ื”ื—ื‘ืจืชื™ืช ื›ื›ืœื™ ืžื•ื“ื™ืขื™ื ื™ ืœืชื•ื‘ื ื•ืช ืฆืจื›ื ื™ื•ืช
ื ื™ื˜ื•ืจ ื”ืžื“ื™ื” ื”ื—ื‘ืจืชื™ืช ื›ื›ืœื™ ืžื•ื“ื™ืขื™ื ื™ ืœืชื•ื‘ื ื•ืช ืฆืจื›ื ื™ื•ืช
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ื™ื™ืขื•ืฅ ืฉื™ื•ื•ืงื™ ืœืฉื™ืžื•ืฉ ื ื›ื•ืŸ ื‘ืขืจื•ืฆื™ ื”ืชืงืฉื•ืจืช
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ย 

Word of mouth marketing Techniques hebrew

  • 1. WORD OF MOUTH MARKETING ืขื•ืฉื™ื ื‘ืื–ื– NAPA CONSULTING GROUP
  • 2. ื›ื™ืฆื“ ืœื”ืฉืชืžืฉ ื‘ื˜ื›ื ื™ืงื•ืช ืžืคื” ืœืื•ื–ืŸ ื•ืžื“ื™ื” ื—ื‘ืจืชื™ืช ื›ื“ื™ ืœื”ืขืฆื™ื ืืช ื”ืžื•ืชื’ ื‘ืืžืฆืขื•ืช ื‘ืื–ื– ืกื‘ื™ื‘ ืžื•ืฆืจ ืื• ืฉื™ืจื•ืช .
  • 3. ื›ื“ื™ ืœื”ืขืจื™ืš ืืช ืฉื™ื•ื•ืง ืžืคื” ืœืื•ื–ืŸ ืงื•ื“ื ื›ืœ ืฆืจื™ืš ืœื”ื‘ื™ืŸ ืžื” ืœื ื‘ืกื“ืจ ืขื ื”ืฉื™ื•ื•ืง ื”ืžืกื•ืจืชื™ .
  • 4. ื”ืื ืœืงืžืคื™ื™ืŸ ืฉืœืš ื™ืฉ ื”ืฉืœื›ื•ืช ืฉืœื™ืœื™ื•ืช ืขืœ ื”ืžื•ืชื’ ืฉืœืš ?
  • 5. ืจืง 18% ืžืคืจืกื•ืžื•ืช ื”ื˜ืœื‘ื™ื–ื™ื” ื™ื•ืฆืจื•ืช ROI ื—ื™ื•ื‘ื™
  • 6. 84% ืžืงืžืคื™ื™ื ื™ื ืฉืœ B2B ืžืกืชื™ื™ืžื™ื ื‘ื™ืจื™ื“ื” ื‘ืžื›ื™ืจื•ืช
  • 7. ืขืœื™ื™ื” ืฉืœ 100% ื‘ื”ื•ืฆืื” ืขืœ ืžื•ื“ืขื•ืช ืคืจืกื•ื ืžื•ื‘ื™ืœื” ืœืขืœื™ื™ื” ืฉืœ 1%-2% ื‘ืžื›ื™ืจื•ืช
  • 8. ืจืง 14% ืžืืžื™ื ื™ื ืœืคืจืกื•ืžื•ืช
  • 9. 69% ืžืขื•ื ื™ื™ื ื™ื ื‘ื˜ื›ื ื•ืœื•ื’ื™ื•ืช ืœื—ืกื™ืžืช ืคืจืกื•ืžื•ืช
  • 10. ืฉื™ื•ื•ืง ืžืกื•ืจืชื™ ื•ืคืจืกื•ื ืขืจื‘ื•ื‘ื™ื” ืฉืœ ืคืจืกื•ืžื•ืช ืจืกื™ืกื™ ืžื“ื™ื” ืฆืจื›ื ื™ื ืžืชื ืชืงื™ื ืืคืงื˜ื™ื‘ื™ื•ืช ื™ื•ืจื“ืช ืขืœื•ื™ื•ืช ื’ื“ืœื•ืช ืืžื™ื ื•ืช ื™ื•ืจื“ืช ROI ื ืžื•ืš
  • 11. ื›ื•ื—ื• ืฉืœ ืฉื™ื•ื•ืง ืžืคื” ืœืื•ื–ืŸ ืื™ืŸ ื›ืžื• ื ื•ืงื™ื” ... ืื ื™ ื—ื™ื™ื‘ ืœื”ืฉื™ื’ ืœืขืฆืžื™ ืืช ื–ื” ...
  • 12. ืฉื ื™ ืฉืœื™ืฉื™ื ืžื›ืœื›ืœืช ืืจื” " ื‘ ืžื•ื ืขืช ืข " ื™ ืฉื™ื•ื•ืง ืžืคื” ืœืื•ื–ืŸ
  • 13. ืžืชืื ื—ื™ื•ื‘ื™ ื‘ื™ืŸ ืฉื™ื•ื•ืง ืžืคื” ืœืื•ื–ืŸ ืœื‘ื™ืŸ ืฆืžื™ื—ืช ืขืกืงื™ื
  • 14. ืฉื’ืจื™ืจื™ ืžื•ืชื’ ืžื ื™ืขื™ื ืฆืžื™ื—ืช ืขืกืงื™ื ืขืœ ืคื™ ืžื—ืงืจ ืฉืœ ืื•ื ื™ื‘ืจืกื™ื˜ืช ื”ืจื•ื•ืืจื“
  • 15. ืฉื’ืจื™ืจื™ ื”ืžื•ืชื’ ื—ืฉื•ื‘ื™ื ืืคื™ืœื• ื™ื•ืชืจ ืžืชื“ืžื™ืช ื”ืžื•ืชื’ ืื• ืฉื‘ื™ืขื•ืช ื”ืจืฆื•ืŸ ืžืžื ื• ืขืœ ืคื™ ืžื—ืงืจ ืฉืœ ืื•ื ื™ื‘ืจืกื™ื˜ืช ื”ืจื•ื•ืืจื“
  • 16. ื”ืžื™ืขื•ื˜ ืงื•ื‘ืข 10% ืžืฉืคื™ืขื™ื ืขืœ ื”ื—ืœื˜ื•ืช ื”ืงื ื™ื™ื” ืฉืœ 90% ื”ื ื•ืชืจื™ื
  • 17. 91% ื™ื‘ืฆืขื• ืงื ื™ื™ื” ืœืื—ืจ ืฉืงื™ื‘ืœื• ื”ืžืœืฆื”
  • 18. 92% ืžืขื“ื™ืคื™ื ื”ืžืœืฆื” ืžืคื” ืœืื•ื–ืŸ
  • 19. ืฉื’ืจื™ืจื™ ืžื•ืชื’ ืฆืจื›ืŸ ืžืžื•ืฆืข ืœืงื•ื—ื•ืช
  • 20. ื•ื™ืจืืœื™ ืฆื•ืจืช ื“ื™ื•ืŸ : ื“ื™ืืœื•ื’ ื”ืชื‘ื˜ืื•ืช ืจืฉืชื•ืช ื‘ืœืชื™ ื ืจืื•ืช ืงื™ืฉื•ืจื™ื ืžื“ื™ื” ื“ื™ื’ื™ื˜ืืœื™ืช ื“ืจื’ื•ืช ื’ื‘ื•ื”ื•ืช ื™ื•ืชืจ ืฉืœ ืืžื•ืŸ ื—ืžืœื” ืžืืคื™ื™ื ื™ ืฉื™ื•ื•ืง ืžืคื” ืœืื•ื–ืŸ
  • 21. ืฉื™ื•ื•ืง ืžืคื” ืœืื•ื–ืŸ = ื“ื™ื•ืŸ ื‘ื™ืŸ ืฆืจื›ืŸ ืœืฆืจื›ืŸ ( C2C )
  • 23. ื‘ืื–ื– = ืฉื™ื—ื” ืžื“ื‘ืงืช ืžื” ื—ื ? ืžื” ืื˜ืจืงื˜ื™ื‘ื™ ?
  • 24. ื›ืœื™ ืœื”ืคืฆื” ื•ื™ืจืืœื™ืช ืฉื™ื—ื•ืช ื‘ื™ืŸ ืื ืฉื™ื ืฉื™ื—ื•ืช ื˜ืœืคื•ื ื™ื•ืช ื›ืœื™ ืžื“ื™ื” ื—ื‘ืจืชื™ืช ืžืกืจื•ื ื™ื - SMS ื“ื•ืืจ ืืœืงื˜ืจื•ื ื™ ืชื•ื›ื ื•ืช ืžืกืจื™ื ืžื™ื™ื“ื™ื ื‘ืœื•ื’ื™ื - ื˜ืงืกื˜ ื•ื™ื“ืื• ื‘ืœื•ื’ ื›ืชื™ื‘ื”
  • 25. ืžืงืฉืจื™ื ืืœืคื ( ื“ื•ืžื™ื ื ื˜ื•ืจื™ื ) ืžื•ื‘ื™ืœื™ ื“ืขื” ืื ื—ื ื• ืฆืžืชื™ื ืฉืœ ืจืฉืช ...
  • 26. ืงืฉืจื™ื ื•ื—ื™ื‘ื•ืจื™ื ืœื”ืคืฆืช ื”ื‘ืื–ื– ืจืฉืช 1 ืจืฉืช 2 ื—ื™ื‘ื•ืจ ืขืจื•ืฅ ืืžื™ืŸ
  • 27. ืžืชืื ื‘ื™ืŸ ืฆืžืชื™ ืจืฉืชื•ืช ื•ื‘ื™ืŸ ืจืืฉื•ื ื™ื ืœืืžืฅ .
  • 28. ืจืฉืช ืฉืœ 100 ืื ืฉื™ื = 4,950 ืงืฉืจื™ื ืคื•ื˜ื ืฆื™ืืœื™ื™ื ืงื™ืฉื•ืจื™ื•ืช ืžืชื“ืœืงืช ื”ืคืฆื” ืจืฉืช ืฉืœ 1,000 ืื ืฉื™ื = 500,000 ืงืฉืจื™ื ืคื•ื˜ื ืฆื™ืืœื™ื™ื
  • 29. ืœืื“ื ื”ืžืžื•ืฆืข ื™ืฉ ... 12 ืงืฉืจื™ื ืื™ื ื˜ื™ืžื™ื™ื , 150 ืงืฉืจื™ื ื—ื‘ืจืชื™ื™ื , 500-1,500 ืงืฉืจื™ื ื—ืœืฉื™ื
  • 30. ืชื—ื•ืžื™ ืขื ื™ื™ืŸ โ€“ ืืžื•ื ื•ืช โ€“ ืชื—ื‘ื™ื‘ื™ื โ€“ ื’ื™ืœ โ€“ ืžื’ื“ืจ โ€“ ืžืขืžื“ ื—ื‘ืจืชื™ โ€“ ืจืงืข ืืชื ื™ โ€“ ื“ืช โ€“ ืขืจื›ื™ื โ€“ ืคื•ืœื™ื˜ื™ืงื” โ€“ ื’ื™ืื•ื’ืจืคื™ื” โ€“ ื”ืฉื›ืœื” - ืžืงืฆื•ืข ืขื•ืฉื™ื ืกื“ืจ ื‘ื‘ืœืื’ืŸ
  • 31. ืขืœ ืžื” ืžื“ื•ื‘ืจ ? ืื™ื ื˜ืจืงืืฆื™ื” ื‘ื™ืŸ ื•ื‘ืชื•ืš ืจืฉืชื•ืช ื‘ืœืชื™ ื ืจืื•ืช
  • 32.
  • 34. ืžื“ื™ื” ื—ื‘ืจืชื™ืช ืžืชืืจืช ื˜ื›ื ื•ืœื•ื’ื™ื•ืช ืžืงื•ื•ื ื•ืช ื•ื“ืจื›ื™ื ื”ืžืืคืฉืจื•ืช ืœืื ืฉื™ื ืœื—ืœื•ืง ื“ืขื•ืช , ืชื•ื‘ื ื•ืช , ื—ื•ื•ื™ื•ืช , ืคืจืกืคืงื˜ื™ื‘ื•ืช ื•ืืช ื”ืžื“ื™ื” ืขืฆืžื” . ืžื“ื™ื” ื—ื‘ืจืชื™ืช ื™ื›ื•ืœื” ืœืœื‘ื•ืฉ ืฆื•ืจื•ืช ืจื‘ื•ืช , ื›ื•ืœืœ ื˜ืงืกื˜ , ืชืžื•ื ื•ืช , ื•ื™ื“ืื• ื•ืื•ื“ื™ื• . ืืชืจื™ื ืืœื• ื‘ื“ืจ " ื› ืžืฉืชืžืฉื™ื ื‘ื˜ื›ื ื•ืœื•ื’ื™ื•ืช ื›ืžื• ื‘ืœื•ื’ื™ื , ืคื•ืจื•ืžื™ื , ื•ื™ื“ืื• ื•ืคื•ื“ืงืืกื˜ื™ื , ืขืœ ืžื ืช ืœืืคืฉืจ ืื™ื ื˜ืจืืงืฆื™ื” ื‘ื™ืŸ ื’ื•ืœืฉื™ื . ืžืงื•ืจ : ื•ื™ืงื™ืคื“ื™ื” . ืžื“ื™ื” ื—ื‘ืจืชื™ืช
  • 35. ื‘ืœื•ื’ ื™ื—ืกื™ ืฆื™ื‘ื•ืจ ื‘ืœื•ื’ ืืจื’ื•ื ื™ ื‘ืœื•ื’ ืžื–ื•ื™ืฃ ื‘ืื–ื– ืžืจืงื˜ื™ื ื’ ื‘ืืžืฆืขื•ืช ื‘ืœื•ื’ื™ื 70 ืžื™ืœื™ื•ื ื‘ืœื•ื’ื™ื ื‘ -4 ืฉื ื™ื . 120,000 ื‘ืœื•ื’ื™ื ื—ื“ืฉื™ื ื‘ื™ื•ื .
  • 36. ื™ื™ื–ื•ื ื“ื™ื•ื ื™ื ืื™ืจื•ืขื™ ืคืจื•ืžื• ื”ืคื—ืชืช ืžื—ื™ืจื™ื ื“ื•ื’ืžื™ื•ืช ื—ื™ื ื ื“ืžื• ื’ืจืกืช ื ื™ืกื•ื™ ื‘ื˜ื ื‘ื ื™ื™ืช ื”ืชืขื ื™ื™ื ื•ืช
  • 37. ื›ื™ืฆื“ ืžื™ื“ืข ื–ื•ืจื ื”ืชื—ื•ื ืฉืœืš ? ืžื”ื™ื›ืŸ ืื ืฉื™ื ืžืฉื™ื’ื™ื ืืช ื”ืžื™ื“ืข ืฉืœื”ื ? ื”ืื ื”ืžื™ื“ืข ื–ื•ืจื ื‘ืฆื•ืจื” ืžืขื’ืœื™ืช ? ื›ื™ืฆื“ ืฆืจื›ื ื™ื ื™ื•ืฆืจื™ื ืื™ื ื˜ืจืืงืฆื™ื” ืขื ื”ืชื—ื•ื ? ื”ืื ื”ื ื ืžืฆืื™ื ื‘ืจืฉืชื•ืช ? ืžื” ื’ื•ื“ืœืŸ ืฉืœ ืจืฉืชื•ืช ืืœื• ? ื”ืื ื”ืชื—ื•ื ืฉืœื™ ืงื•ื ืกืจื‘ื˜ื™ื‘ื™ ? ืžื” ืžืฉืคื™ืข ืขืœ ื”ืœืงื•ื—ื•ืช ืฉืœื™ ? ื”ืื ื™ืฉ ืกื™ื›ื•ืŸ ื‘ืžื•ืฆืจ ืฉืœื™ ? ืฉืืœ ืืช ืขืฆืžืš ...
  • 38. ื”ืชืžืงื“ื•ืช ื‘ืžื•ื‘ื™ืœื™ ื“ืขื” ื‘ืœื‘ื“ ืคืจื•ืคื™ืœ ืžื•ื˜ืขื” ืฉืœ ืื ืฉื™ ืงื™ืฉื•ืจ ืื™ืŸ ืกื™ืคื•ืจ ืžืื—ื•ืจื™ ื”ืžื•ืฆืจ ื—ืฉื™ืคืช ื™ืชืจ ื˜ืขื•ื™ื•ืช
  • 39. ื—ื•ื•ื™ื” ื™ื™ื—ื•ื“ื™ืช ืžื•ืฆืจ ื•ื™ืจืืœื™ ืื™ื›ื•ืช ื’ื‘ื•ื”ื” ืฆื™ืคื™ื™ื” ื›ื ื•ืช ื‘ืื–ื– ื‘ืงื•ื•ื™ื ื›ืœืœื™ื™ื
  • 40. ืœื ื“ื•ืจืฉื™ื ืคืจืกื•ื ืžืฉืื™ืจ ืขืงื‘ื•ืช ืื—ืจื™ื”ื ื™ื•ืฆืจื™ื ืจืฉืช ื—ื™ืฆื•ื ื™ืช ืžื’ื‘ื™ืจื™ื ืฉืงื™ืคื•ืช ืžื•ืฆืจื™ ื‘ืื–ื– ืื™ื“ื™ืืœื™ื™ื ื”ื ืืœื• ืฉ ...
  • 41. Kameran Ahari http://gotastrategy.typepad.com Napa Consulting Group e-marketing & strategy consultant