2. Name : Gurpreet K. Ghundoo
Batch : R2
Assessor Name : Mr. Talat
Shaikh
Year : 2013-14
Course : HTCS

3. acknowledgement
I would like to thank Mr.Talat Shaikh,the
Personality Development trainer of
Frankfinn Institute Of Air Hostess
Training,Ghatkopar for providing me
with enough information & guidance to
complete this assessment on Personality
Development this assessment bears
everything regarding ones personality as
well as my own personality.

4. TASK
1:LO1
OF
UNIT1

5. Definition Of Personality
The combination of
characteristics or qualities
that form an individual
distinctive. Personality is
made of the characteristic
patterns of thoughts,
feelings and behavior.

6. TASK
2:LO1
OF
UNIT 1

7. MAKE YOUR OWN SWOT
FIRST DAY OF
FRANKFINN
STRENGTHS:
WEAKNESSES:
Energetic
Frank
Straight Forward
Short Tempered
Lack of Confidence
OPPORTUNITIES:
THREATS:
Travel Management
Hotel Industry
Service Sector
High Competition
Lack Of Finance

8. AFTER JOINING FRANKFINN
STRENGTHS:
WEAKNESSES:
Good Communication
Skills
Positive Attitude
Effective Time
Management
Childish
OPPORTUNITIES:
THREATS:
Hospitality
Travel And Tourism
Private Sector
Financial Threats

9. TASK
3:LO1
OF
UNIT1
TIME
MANAGEMENT

10. TIME
DAILY ROUTINE
9:00 – 9:30
Wake up in the morning.
Brush my teeth.
9:30 – 10:00
Pack bag for classes.
Have breakfast.
10:00 – 10:30
Get ready for classes.
10:30 – 11:00
Leave from home for station.
11:00 – 11:30
Board train for Ghatkopar.
11:30 – 12:00
Reach Ghatkopar and head towards Frankfinn institute.
12:00 – 12:30
Interact with our faculty and mates.
12:30 – 1:00
Start grooming for session.
1:00 – 1:30
Get groomed and head towards class for session.

11. 1:30 – 2:00
Session starts.
2:00 – 2:30
Still in the session.
2:30 – 3:00
Still in the session.
3:00 – 3:30
Still in the session.
3:30 – 4:00
Session ends.
Head towards grooming room to change.
4:00 – 4:30
Leave from Frankfinn towards station.
4:30 – 5:00
Board train for kalyan.
5:00 – 5:30
Reach kalyan and head towards home.
5:30 – 6:00
Get fresh and relax.
6:00 – 6:30
Help mother in household chores.

12. 6:30 – 7:00
watch television.
7:00 – 7:30
Watch television.
7:30 – 8:00
Read novels or go through classes manual.
8:00 – 8:30
Help mother in cooking for dinner.
8:30 – 9:00
Hangout with friends or cousins.
9:00 – 9:30
Watch television and chat with friends.
9:30 - 10:00
Watch television and have dinner.
10:00 – 10:30
Have a talk with family.
10:30 – 11:00
Surf on internet.
11:00 - 11:30
Go to sleep.

13. LEADERSHIP QUALITIES OF FAMOUS PERSONALITY
CHANDA
KOCHHAR

14. Chanda Kochhar (born November 17, 1961) is currently the Managing Director
(MD) of ICICI Bank. She heads the Corporate Centre of ICICI Bank. Chanda
Kochhar has been named Business Leader of the Year. It is great news as
Chanda is the first woman to win this award. Her achievement in stabilizing
ICICI bank, which had a high proportion of non-performing assets during a
period of rapid growth in the first decade of the century has been remarkable. In
her early years in ICICI, she handled Project Appraisal and Monitoring and
projects in various industries like Petrochemicals, Textile, Paper and Cement.
She was elevated to the post of Assistant General Manager in 1994 and Deputy
General Manager in 1996. In her early years in ICICI, she handled Project
Appraisal and Monitoring and projects in various industries like Petrochemicals,
Textile, Paper and Cement. She was elevated to the post of Assistant General
Manager in 1994 and Deputy General Manager in 1996. In May 2009, Chanda
became the CEO and MD of ICICI Bank for a period of five years. Under her
able leadership the Bank has won several prestigious awards including “Best
Retail Bank in India” award in 2001, 2003, 2004 and 2005 and “Excellence in
Retail Banking Award” in 2002; both awards were given by The Asian Banker.
Kochhar is honored with Padma Bhusan Award, the third highest civilian honors
by the Government of India for the year 2010 for her services to banking sector.
Kochhar was also awarded the “ABLF Woman of Power Award (India)” in 2011
at the Asian Business Leadership Forum Awards.

15. OPEN
WINDOW
BLIND
WINDOW
UNKNOWN
WINDOW
LO4
OF
UNIT
1
HIDDEN
WINDOW
JOHARI‟S
WINDOW

16. EXPLAIN FOUR SELF
JOHARI‟S WINDOWS
The Johari‟s window is created by
Joseph Luft and Harrington Ingham
in 1955.
It helps people to better understand
their relationship with self and
others.
They created a quadrant to reveal
what we know or don‟t know about
something and what other know or
don‟t know about something.

17. THERE ARE FOUR TYPES OF SELF IN THE JOHARI
WINDOW FORMAT
•OPEN: Known to self and others.This is what we
communicate to others.It is what the communication
process is all about.
•HIDDEN: Known to self,but unknown to others.This is
what we conceal from others.Sometimes there is a good
reason for holding something back.At other hand,it might
be bad for communication process.
•BLIND: Unknown to self,but known to others.Sometimes
we communicate and sometimes we are unaware of.
•UNKNOWN: Unknown to neither self not others.

18. TRANSACTIONAL
ANALYSIS

19. A theory of
personality
based on
the study of
specific ego
states

20. I AM IN A ADULT EGO STATE
MOSTLY
•I am in a adult ego state,which
means I am sometimes in a parent
ego state or in child ego state.
•I react according to the situation.
•I am a rational person,who thinks
logically.

21. WHAT ARE THE NEGATIVE AND POSITIVE
CONDITIONING YOU OBSERVED IN THE MOVIE?

22. This movie is excellent for showing how to
get out of very difficult situations.
Expresses positive and negative in a man.
Negatively it expresses in his lower
consciousness.
NEGATIVE CONDITIONING:
•Media cameraman people ruined the career of KABIR
KHAN.
•This led to the drop out of the captain.
•Members of the hockey association were double minded
and didn‟t trust WOMEN‟S HOCKEY TEAM as said
women‟s could not play the game, they are only meant for
preparing foods and cleaning the floors.

23. •The character “BINDYA NAIK” in the movie she was very arrogant. She
dominates everyone with her attitude. Her intention was to remove Kabir
Khan as a coach because, he was very rude on behalf of all the players.
•She was dreaming of captaining India but any how she couldn‟t because
the qualities what “VIDYA SHARMA” has she doesn't have that.
•Preeti Sabarwal used foul words on Komal Chutala.Preeti‟s fiancé was
vice captain of the Indian Cricket Team he demotivated Indian Hockey and
said it has no career in that. Hence it was a shame being an Indian
demotivating the National Game indirectly. They don‟t have any respect
for the Indian National Game and India too.

24. POSITIVE CONDITIONING:
Following are some coaching concepts that make positive
conditioning work .take things that are essential for team success
(conditioning) and find a way to make them important to the athletes.
•The first and the foremost point was never say die attitude
generated by the coach “Kabir Khan” in the women‟s hockey team.
•The coach asked the team to play for each other not against the
players who are in the same team, that brings the unity in the team.
•The training of the coach was very good as it result to the world
cup i.e. on should have excellent and strict trainers for the best.
•Women‟s hockey association members co-operated and agreed
with the team to go and participate in the world cup,after seeing the
performance with men‟s hockey team
•Every time the coach “Kabir khan” motivates the players, no matter
if they are losing too.

25. TALK ABOUT THE GOAL ACHIEVING SKILLS YOU
OBSERVED IN THE MOVIE
KABIR
KHAN

26. GOAL ACHIEVING SKILLS:
•From the beginning goal achieving skills have been
observed in the lead actor and coach.when kabir khan
was dropped out of the the INDIAN HOCKEY TEAM
because the hockey association had a misconception
that he took bribe for loosing the game.He came back
after seven years not as player but as coach of the
INDIAN WOMEN‟S HOCKEY TEAM.
•Coming on the point association after so many
misconception appointed „Kabir khan” as a coach of
india.
• His strictness,his training skills proved against that
he‟s not only the best player but has good skills of
coaching(i.e.) Best Coach.

27. •Being a trainer he was with the team till the
players need him.He trained the team in every
aqspects because his goals achieving skills
were different and clear.
•At the end with his goal achieving skills he
proved that he is right and innocent and then
they won the world cup and he got his respect
back.

28. DISCUSS THE LEADERSHIP QULITIES IN THE
MOVIE?
The Leader should be fair and impartial while dealing with the team-members
(The way coach Kabir Khan selects the Captain of the team)

29. Individual goals and agendas are always counter-productive
(as proved by the way two forward players try to become the
highest goal-scorer at the cost of the team‟s fortune)

30. Those who do not play for the common goal should be
ruthlessly dealt with and kept OUT of the team (The way
coach Kabir Khan orders players OUT of the team is
memorable)

31. The leader should not hesitate to take hard-decisions on
selecting and retaining the members of the team

32. Knowing the strengths, weaknesses and strategies of
competitors (of the organization / team) is essential to fully
exploit the strengths of the organization/team, to overcome its
weaknesses and formulate appropriate strategies to exploit
the weaknesses of the competitors and to win.

33. Nothing is better for you than your
biggest failure

34. If you have the talent, passion and commitment,
you can make underdgos win.

35. Unless pushed to limits, your team will not
perform at its best

36. Be strict and straight with your team. You don‟t have to
always be nice with them

37. Strategy is important - know the team members individual
strengths and weaknesses

38. Understanding and respecting each other‟s role and contribution is the
important first step to cooperation

39. Work together
a
n
d
Win
together

40. Because "Sometimes
Winning is Everything!"

41. WHAT SORT OF EGO SATES YOU OBSERVED IN
THE MOVIE ?
Ego state relates purely to behavioral age, unrelated to chronological
age ,can change several times during transactions, guide human
behaviour,cause victory or defect.
•PATRENTAL EGO STATE:Authoritative,caring,controlling,advisory and
sometime bossy.
*example:As a coach he has the abilities to control the team.

42. •ADULT EGO
STATE:Care,concern,respect,responsibility and
maturity.
*example: I‟ve seen this sort of ego in Preeti
Sabarwal.Because in the beginning when she
approached at the registration center, she was
arguing with the coach.

43. •CHILD EGO STATE: The child ego state has the
liberty of fun loving and carefree behaviour the
playfulness may end or escalate when adults
and parents enter the scenario.
*example: Haryana girl Komal Chautala had a
child ego state. She used to abuse Preeti
Sabarwal on the field saying,”I‟ll be the girl
whose going to hit more goals than you.”

44. Which factor you observed in the movie which you think is
responsible for development of one‟s personality?
•The factor which I think is responsible for one’s personality is the
Haryana girl Komal Chautala . She was the center forward player in
the movie,her rivalry was Preeti Sabarwal the another one who plays
on the same place. On the field she never passes the ball to her. She
was not matured. Her mentality was proved to be a child ego state.
Timepasses but there were no changes in her character . As they
reached finals Kabir Khan the coach of Indian Women’s Hockey Team
noticed the two and called them to solve the situation.He screamed,
he yelled then he made them understand that you have to play for
each other to win the final match otherwise you’ll loose it.at the
end,things worked Komal Chautala passed the b all to Preeti
Sabarwal and they won the worldcup.Komal Chautala thought and
changed her behaviour to win the worldcup.

45. DESIGN AN ACTION PLAN FOR ACHIEVING A
GOAL IN YOU LIFE
Goals:
•Career - I want to be a successful in travel
and hopitality industry
•Family - I want to spend more time with my
family.
•Ultimate Goal - I want unity between my
career goals and family goals.

46. Reasons:
•Career
I love travelling and adventure. I have a dream to travel
the whole world. With such a profession I can overcome
my dreams.
•Family
Being home with my family has helped me to see how
important the time I spend with them is.
•Ultimate Goal
Both my career and family are important to me, and if I
can effectively harmonize these areas of my life together,
this will be my idea of success.

48. HOW DO YOU THINK LEADERSHIP
QUALITIES BRING ABOUT A CHANGE IN
ONE‟S PERSONAL AND PROFESSIONAL
LIFE?
Leadership qualities can be defined as one‟s
ability to get others to willingly follow. Every
organization needs a leader at every level. A
leader must be able to communicate clearly and
passionately as passion is contagious.
A good leader must have a goal to work.
Somebody said that action speaks louder than
words. So action is the mark of the leader with
humility recognize that they are no better or
worse than the other member of the team.

49. *CHANGE IN ONE’S PERSONAL LIFE
•CONFIDENCE: Only a person who has confidence in his/her
abilities can help others know their truth worth and perform
well. The confidence that helps a leader fight problems and
come out of the successfully.
•HONESTY:A good leader will always be honest that gains the
respect and trust of others. Success is always a team effort and
it cannot be possible if the team member‟s do not trust the
leaders ability and respect his/her judgement.
•WILL POWER: As they say will power is what makes one
breaks man. A true leader will always have a will power to
never give up and keep going inspite of troubles. This gives
leaders helps them succeed in the midst of problems.

50. *CHANGE IN ONE’S PROFESSIONAL LIFE
•PEOPLE FOCUS: It is the team that gets the work done and
the lot depends on them.Team members look up to a leader
only if they consider him/her apart of the team progress
understand problems and gives solution.
•MOTIVATION: A good leaderr is a good motivatorr. One‟s
needs to understand that a motivated team can dfo wonders
and as such is self motivated and leads them from front towards
success.
•VISIONARY: A good leader must be able to see the future and
decide what is it that has to be done today to achieve a great
future. A leader thinks out of the box and see‟s opportunities
that others do not.

52. HOW YOUR INTERPESONAL SKILLS WILL HEPLP YOU
IN YOUR PERSONAL AND PROFESSIONAL LIFE?
•Interpersonal skills are the skills we use everyday
to communicate and interact with other
people,individually and in group.
•People with strong interpersonal skills are usually
more successful in both their professional and
personal life.
•Problem solving, decision making and personal
stress management are considered interpersonal
skills.

53. •SMILE: Few people want to be around someone who is always down
in the dump. Maintain a positive, cheerful attitude about work and about
life. Smile often .
•BE APPRECIATIVE: Be generous with praise and kind words of
encouragement. Say thank you when someone helps you.
•PAY ATTENTION TO OTHERS: Make eye contact and address people
by their first names. Ask others for their opinions. Express concern and
sympathy for difficult situations.
•RESOLVE CONFLICTS: Take a step beyond simply bringing people
together, and become someone who resolves conflicts when arises.
•COMMUNICATE CLEARLY: A clear and effective communicator
avoids misunderstandings with co-workers,collegues and associates.

54. WHAT ARE THE BARRIERS TO EFFECTIVE
COMMUNICATION?HOW CAN YOU REMOVE THE
SAME?
There are several barriers to effective communication
which they frequently occur and can be caused by a
number of aspect. They include physical barriers which are
often due to the nature of the setting, attitudinal barriers
which come about as a result of problems with staff in an
organisation and system design faults, which refer to the
problems with the structures or systems in place.

55. PHYSICAL BARRIERS:
A physical barrier is a factor that limits
the migration, interbreeding or free
movement of individuals or animals.
For example, a natural feature such as
a mountain range that prevents
movement.

56. ATTITUDINAL BARRIERS:
Attitudinal barriers is a term used for the set of difficulties
or challenges experienced by a person with disabilities that
result from misunderstanding, confusing or ignoring the
disability, using the disability to dismiss the person or to
make unfair comparisons about the person's work
performance. The term attitudinal barriers is used primarily
to explore what happens to individuals with disabilities in
the workforce, but these behaviors and beliefs may be
present in other areas of the disabled person's life,
including during early education as a child.

58. HOW MORAL VALUES HELPS AN INDIVIDUAL TO
DEVELOP EFFECTIVE INTERPRSONAL RELATION?
Moral values are ideas that guide or qualify your personal
conduct and interaction with others. They help you to
distinguish what is right from what is wrong and inform
you on how you can conduct you life in a meaningful way.
•Moral values helps us to develop our own personality.
•Moral values can be learned from parents or seniors.
•From moral values we can change our future decisions.
•Performing duties fulfilling responsibilities keeping up
his/her words and not hurting others are the
characteristics of a gentleman.

59. WHAT SORT OF HELP YOU ARE LOOKING FROM YOUR
FACULTY REGARDING YOUR COMMUNICATION AND WHAT
ACTION PLAN YOU WOULD HAVE TO FOLLOW?
First of all I would like to thank Frankfinn for their
support from the beginning and I hope this will
continue till the end of my course. Basically I was a
raw when I came to Frankfinn, but the entire staff
polished half of me and still the another half of me
remains incomplete.
I need to be improved on my communication skills. I
request my faculty to monitor and observe me in the
class and give me feedbacks, so that I can
understand why and when I can make errors and to
help me improving my overall communication skills.

60. Action plan:
1. Speak confidently.
2. Understand grammar.
3. Try to talk in English both at home and
with my friends.

61. What sort of moral value you are lacking and how
you can develop the same?
Moral values changes as per the needs of society. But the humans nature has
not changed for generations. That is why it looks as moral values are
important in ethics, punctual. But gradually such type of peoples are
decreasing day by day because the entire system is changing by corruption,
not following the rule and regulations of the country, not believing the ethics.
*The moral value which are lacking, I can develop are:
•I will try to improve my will power through this I can achieve anything. Where
there is a will there is a way. I will try not to loose confidence in any situation.
•Being more useful to others. By doing social service.

62. *If I maintain moral values:
•I will know many unknown things.
•I will be mentally peaceful.
•People will respect you in home and society.
•It will improve your overall personality.
•It helps to looking after the family in a better way.

63. BIBLOGRAPHY:
1.WWW.GOOGLE.CO.IN
2.WWW.ASKME.COM/QUETIONS/
3.WWW.SLIDESHARE.COM
4.FRNAKFINN PERSONALITY
DEVELOPMENT MANUAL