1. Shantell M. Kouba
San Diego, CA 92102
210.323.2105
Sm_kouba@live.com
www.linkedin.com/in/Skouba
Personal Strengths
 United States Air Force Veteran; Honorable Discharge
 Detail-oriented, efficient and organized professional.
 Possess strong analytical, problem solving, planning and organizational skills.
 Excellent written and verbal communication skills with a self-starter, can do attitude.
 Resourceful in the completion of projects, effective at multi-tasking.
 Extremely productive in a high volume, high stress environment.
 Familiar with Microsoft Suite, internet, IMS, FedEx Ship Mngr, Endicia, Dazzle, World Ship.
Experience
Andrasko’s Flooring, San Diego, CA Feb 20156 –Present
Business Manager
 Maintains all incoming and outgoing bills
 Hires and supervises all installers and job scheduling
 Handles all supplies ordered and samples for the showroom
 Communicates with owner, sales reps and clients to keep everyone informed
 Re-organized entire office
 Manages multi-line phone, all mail, all job files, and all current, past and future appts.
 Provides service for walk-in customers
Equal Employment Opportunity Commission, San Diego, CA Nov 2015 –Jan 2016
Legal Clerk -Temporary Position
 Compiled data charts/diagrams for legal cases
 Edited and proofread legal documents
 Filed and maintained case files and re-organized file room
 Created continuity for Integrated Management System (IMS)
 Managed front desk, client appointments and direct phone lines
 Created new inquiries in IMS and physical case files
 Handled all incoming and outgoing mail
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2. True Nature Group, Kirkland, WA May 2014 –Oct 2014
Warehouse Lead
 Unloaded trucks, received and inspected incoming shipments
 Operated Material Handling Equipment (MHE)
 Picked, packed, verified and shipped wholesale and consumer orders
 Maintained full warehouse inventory
 Trained new hires and managed part time production and warehouse assistant personnel
 Solely re-wrote Warehouse Manual to reflect System changes to FedEx from UPS
 Re-organized entire warehouse to create 100% accurate picking for orders
Northwest Dermatology & Skin Cancer Clinic, Edmonds, WA Nov 2012 – April 2014
Front Desk Receptionist
 Solely ran front office desk, greeted and checked in patients
 Utilized multi-line phone, directed calls and took messages
 Maintained chart filing and end of year cataloging, ran financials at end of day
 Scheduled, canceled and monitored appointments
 Used office programs; Nextec and ZocDoc
 Handled incoming and outgoing mail
Park West Care Nursing and Subacute Rehabilitation Center, Seattle, WA April 2012 – Nov 2012
Receptionist and Activities Assistant
 Solely ran reception desk, greeting and directing visitors/clients
 Maintained various filing systems, handled payroll checks, controlled office supplies & shipments
 Reviewed and explained admissions packets to new residents and families
 Created monthly calendars, flyers and banners
 Organized and directed morning & afternoon activities for 2nd floor residents on a daily basis
 Monitored residents daily events and charted findings throughout the day
United States Air Force, McChord AFB, WA January 2008 – March 2012
Logistics/Supply Journeyman
Security Clearance – Secret; Inactive
Education
North Eugene High School, Eugene, OR High School Diploma Graduate 2006
Peirce College, McChord AFB, WA Associates Program Online
Everett Community College, Everett, WA Human Services Jan 2015 - Aug 2015
Decorations, Certifications, Licenses
 National Defense Service Medal
 Iraq Campaign Medal
 Global War On Terrorism Expeditionary Medal
 Global War On Terrorism Service Medal