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Forget “social media”
let’s just call it talking
to customers
1. You have hired morons – even if you trained
them they would just be motivated morons.
2. You have so much profitable business that
you couldn’t handle any more
3. Your product is substandard
4. Your company and culture have major
issues
5. You haven’t or will not equip them
1.
2.
3.
4.
5.

It’s not marketing it’s
talking to customers
It adds to value added
frequency versus just
sales touch-points
It opens up new channels
It can save time
Load balance your
branding – we all become
ambassadors

6.

Immediate data instead of
compiled and stale data
7. It makes them almost as
smart as your customer
8. You can see the activity
9. It builds a passive pipeline
and makes projections
easier It builds a fence
around the customer
10. It elevates sales people
above pitch artist to
trusted advisor
“… is about creating an
environment where an act of
faith can take place”
• Value added frequent contact consistently
over time.
• More value and more time means more
trust
#1 Stop pitching and start connecting
#2 Doers win in the game of social media
#3 It’s not about you
#4 Be fearless in your contribution to
community
#5 Don’t be a social spammer, engage
#6 Be authentic
#7 Be consistent
#8 Leverage through influencers and
community
1. @Spam
2. Ask for Follow
3. Follow, unfollow, foll
ow unfollow
4. Over automate
5. Pretend You’re a
rockstar

6. Be an egg
7. Ignore messages
8. Forget your manners
9. Pick fights
10.Too much of a good
thing
11.Auto-dm
1. Full profile optimized
for multiple screens
2. Post daily (many
times)
3. Say thank-you
4. Follow-back
5. Build a tribe

6. Give to receive
7. Measure with
Hootsuite
8. Get mobile
9. Have a content
formula
10.Become an expert
curator
Twitter
Formula

1.
2.
3.
4.
5.
6.
7.
8.

Morning Quote
Post Content
Post Some Tips
Retweet
Thank and Follow
Help Someone
Get Social
Connect with Influencers
•
•
•
•

Search.Twitter.com
Mention.net
Linkedin.com/Signal
Customer/Community blogs and social
networks
• Competitor/Industry news, blogs, and
social networks
SCRM
Social
email
Values
Preferences
Data
Relationship
History
Business Intel
Personal Intel
360 view

SCRM
•
•
•
•
•
•

Sharing Tools
Industry Blogs
Geographic and Vertical Specific News
Experts list
Zite
Linkedin.com/Signal
1. Be referable don’t gather contacts or pressure
for referrals
2. Be interested not interesting
3. You can’t have 200 best friends – prioritize
4. Add value with your network
5. Bank your equity (with the right people)
6. It’s a small town
Map and seek out the “white hot center”
The more you give the more you get
Do your due diligence before you refer
Keep Promises, Follow-through
Be seen
Step it up every year – build your
community
13. It’s an asset and it takes time to build.
Invest.
7.
8.
9.
10.
11.
12.
Socialized.me/ssi
@ShaneGibson
@AnthonyCaridi
@mitchyballen

#SocializedCamp

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Social Sales Training Intensive Part 2

  • 1.
  • 2. Forget “social media” let’s just call it talking to customers
  • 3. 1. You have hired morons – even if you trained them they would just be motivated morons. 2. You have so much profitable business that you couldn’t handle any more 3. Your product is substandard 4. Your company and culture have major issues 5. You haven’t or will not equip them
  • 4. 1. 2. 3. 4. 5. It’s not marketing it’s talking to customers It adds to value added frequency versus just sales touch-points It opens up new channels It can save time Load balance your branding – we all become ambassadors 6. Immediate data instead of compiled and stale data 7. It makes them almost as smart as your customer 8. You can see the activity 9. It builds a passive pipeline and makes projections easier It builds a fence around the customer 10. It elevates sales people above pitch artist to trusted advisor
  • 5. “… is about creating an environment where an act of faith can take place”
  • 6. • Value added frequent contact consistently over time. • More value and more time means more trust
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16. #1 Stop pitching and start connecting #2 Doers win in the game of social media #3 It’s not about you #4 Be fearless in your contribution to community #5 Don’t be a social spammer, engage #6 Be authentic #7 Be consistent #8 Leverage through influencers and community
  • 17.
  • 18.
  • 19.
  • 20. 1. @Spam 2. Ask for Follow 3. Follow, unfollow, foll ow unfollow 4. Over automate 5. Pretend You’re a rockstar 6. Be an egg 7. Ignore messages 8. Forget your manners 9. Pick fights 10.Too much of a good thing 11.Auto-dm
  • 21. 1. Full profile optimized for multiple screens 2. Post daily (many times) 3. Say thank-you 4. Follow-back 5. Build a tribe 6. Give to receive 7. Measure with Hootsuite 8. Get mobile 9. Have a content formula 10.Become an expert curator
  • 22. Twitter Formula 1. 2. 3. 4. 5. 6. 7. 8. Morning Quote Post Content Post Some Tips Retweet Thank and Follow Help Someone Get Social Connect with Influencers
  • 23.
  • 24. • • • • Search.Twitter.com Mention.net Linkedin.com/Signal Customer/Community blogs and social networks • Competitor/Industry news, blogs, and social networks
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 35. • • • • • • Sharing Tools Industry Blogs Geographic and Vertical Specific News Experts list Zite Linkedin.com/Signal
  • 36.
  • 37.
  • 38.
  • 39.
  • 40. 1. Be referable don’t gather contacts or pressure for referrals 2. Be interested not interesting 3. You can’t have 200 best friends – prioritize 4. Add value with your network 5. Bank your equity (with the right people) 6. It’s a small town
  • 41. Map and seek out the “white hot center” The more you give the more you get Do your due diligence before you refer Keep Promises, Follow-through Be seen Step it up every year – build your community 13. It’s an asset and it takes time to build. Invest. 7. 8. 9. 10. 11. 12.

Hinweis der Redaktion

  1. Shane talks about Krisitan