1. Shamsila Azmi
No 24, Jln PS4/9, Tmn
Pinggiran Senawang,
70450, Seremban,
Negeri Sembilan
Mobile No: 011-23087084
E-mail: anakumi1213@gmail.com
PERSONAL PROFILE
Full Name Shamsila Azmi
Date of Birth 16th August 1984
Race / Nationality Malay / Malaysian
Marital Status Married
Children 02
Gender Female
CAREER OBJECTIVE
I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable
career for myself.
WORK EXPERIENCES
May –December 2005
Jagat Technology Sdn Bhd
Job Summary: Personal Assistant cum Office Coordinator
· Arrange appointment for the CEO, COO and Chairman of the company
· Handle correspondence with international representative (ambassador office) for trading purpose.
· Daily office task
· Serving top level executives such as co-ordinate meeting, prepare meeting material, updates on
appointment status and travel arrangement
· In charge of admin and human resource division
· Maintaining personal and confidential matters
· Liaison with media for advertisement for recruitment matters.
January – April 2008
American International Assurances Company, Limited (AIA)
Job Summary: Internship
· Approaching and prospecting client
· Join fieldwork in prospecting customer
· Handling administrative task
· Organized event
2. May-October 2008
SKRINE & Co
Job Summary: HR/Admin Executive
· Assist in the day to day operations of the HR & Admin function of the firm
· Organized activities for non-legal staff
· Organized welcome event for chamberingstudent
· Coordinate meeting for HR and Legal staff
Nov 2008- September 2009
Tanjung Rhu Resort, KL Sales Office
Job Summary: Sales Coordinator
· Responsible for the administration process within the Sales & Marketing Department
· Responsible for tracing all sales follow ups i ncl u d i n g quotations, proposals, reservations, guest
inquiry letter etc
· responding for all brochure requests and mo ni t or i ng brochures availability from resort or
local and overseas travel agent
· Compiling and p a c k i n g of all direct mailers and b r o c h u r e s for mailing
· To respond to non-accredited agents from domestic and overseas
· Responsible for updating the list of Preferred Travel Agent List in Malaysia and overseas
· Responsible for monitoring Sales Contract between Tanjung Rhu Resort and agents
· P roduced daily, weekly and monthly report for Sales and Marketing department
· Arranged materials for Overseas Sales Call for Exhibition
3. October 2009- present
Pos Malaysia Berhad (Head Quarters)
Job Summary: Customer Care, Assistant Manager
· Manage and lead a team in managing feedback lodge by customers through PosLine,
telephone, emails,letters, walk-in,media and other channelsfor resolution within
SLAs
· Plan and schedule activitiesto meet KPIs and SLAs
· Communicate courteously and effectively with internal and external customers by
telephone, email, letter, and face to face
· Facilitate and participate in team meetings, giving feedbacks and innovative ideas on
improvement opportunities
· Supervise staff to ensure quality of work and timeline is observed
· Response to customer feedback in a timely, efficient and professional manner
· Prepare and analyze monthly report and provide recommendationsto the management
· Coordinate monthly meeting for Internal Region Head and Business Unit
· Collate data and prepare for reporting when required
· Monitoring staff movement and to plan resources accordingly
· Monitoring staff’s daily productivity
· Conduct training & coaching and briefing for Customer Care staff
· Participate in projects for Customer Care
ACADEMIC BACKGROUND
2006-2008
UNIVERSITI TEKNOLOGI MARA, Shah Alam, Selangor.
Bachelor Business Administration (Hons) Marketing
2002-2005
UNIVERSITI TEKNOLOGI MARA, Cawangan Lendu, Melaka
Diploma In Accounting
2001
SMK DESA TUN HUSSEIN ONN, Jln Jelatek, Kuala Lumpur
Sijil Pelajaran Malaysia
LANGUAGE PROFICIENCY
English - fluent in spoken and written.
Bahasa Malaysia - fluent in spoken and written.
Mandarin - Beginner in written and beginner in spoken
4. SKILLS
· Experienced in handling high profile customers
· High confidence level
· Managing people
· Training and coaching
STRENGTHS/SKILLS
· Ability to work both independently and in a team, in a systematic and efficient manner.
· Ability to work in tight deadlines and under pressure.
· Ability to work as leader or being led by others.
· A natural ‘people person’ and able to work with all levels of employees
· High tolerance for criticism and job related stress.
· Has the ability to learn and adapt quickly in new environment.
PREFERENCES
Expected Monthly Salary : RM4, 800.00 (negotiable)
Current Salary : RM3, 270.00
Availability : 2 months’ notice
REFERENCES
Norlailee Abdul Ghani
Head of Department, Customer Care
Pos Malaysia Berhad
03-2267 2267
Fauziah Mat Nuri
Vice President 1, Customer Care
Pos Malaysia Berhad
03-2267 2267
