The document discusses online analytics programs and teams. It mentions the objective of current analytics programs and how analytics teams are structured. It also provides stock images and graphics on getting down to earth, fixing issues, gaining experience, and maintaining balance. Some brief contact information is given for Stéphane Hamel from CardinalPath in Quebec City.
I’ve been teaching the UBC Award of Achievement in Web Analytics to nearly 600 students. So I thought it would be useful to look back at some definitions.What is analytics? “science of analysis” is too simple…Key elements: “optimal AND (not OR!) realistic” – we know what’s best, but we’re “constrained” in some ways (think any of the business success criteria!)
I’ve been teaching the UBC Award of Achievement in Web Analytics to nearly 600 students. So I thought it would be useful to look back at some definitions.What is analytics? “science of analysis” is too simple…Key elements: “optimal AND (not OR!) realistic” – we know what’s best, but we’re “constrained” in some ways (think any of the business success criteria!)
You claim to be “analysts”, right?Don’t you think business optimization is much more complex than your own job?How can you expect to optimize business processes if you can’t even optimize your own job and keep complaining “it’s hard?”How can you build trust & confidence from management?
I decided to do something about it – and it’s been two years since I started to look at what/why are some organizations successful at web analytics while so many others fail.We need to understand how we can go from ad hob, where everything we do is new and unknown, to a much more disciplined and mature approach to analytics.
http://upload.wikimedia.org/wikipedia/commons/e/ee/Apples.jpgGoogledefin:benchmark = A standard or point of reference against which things may be compared or assessed.
Director/VP-leveleMarketing/eBusinesssingle-channelfull time analystown methodologydefined outcomes/KPIs/dashboards