1. Shaikh Rabbani (Electronic Engineer )
Doha, Qatar
Mobile: +974 33462651 / +91 7875367930;
E-mail: shaikh.rabbani@gmail.com, shaikhrabbani@rediffmail.com
~ Technically resourceful & customer-focused professional with over 9 years’ experience in sales & service of
variety of specialty and consumer electronic products in international setting, seeking assignment as…
Manager – AfterSales Service / CustomerSupport / Business Development
Extensively experienced in globally leading brands of construction survey instruments and consumer electronic products.
Proven ability to manage operations of pre sales technical services and post sales customer services onsite and offsite.
Significant exposure in managing Trimble GPS products while provided sales support and services as well as technical support
for the same. In-depth technical awareness of products and first-rate analytical ability to resolve customer complaints while
ensuring highest standards of service and customer satisfaction. Continually seek out improvement opportunities in business
process to take service level and customer experience to next level. Dedicated and committed to organization’s visions and
missions of growth while supporting marketing, sales and development of service business. Currently working with GEOSPACE
– Doha, Qatar, since August 2014, as Sales & Service Engineer.
Expertise in
 Presales Due Diligence
 Mktg. & Technical Sales
 Customer Service & CRM
 Product Technical Services
 Troubleshooting & Repair
 Service Level Improvement
 Site Installation & Testing
 Team Building & Leadership
 Customer Support & Training
Education
 Advanced Diploma in Embedded
System, NTR – COEP, Pune, India,
2015
 B.E. (Electronics), MIT College of
Engineering – Aurangabad, MS,
India, 2004
 Diploma in Industrial Electronics,
Government Polytechnic College
– Aurangabad, MS, India, 2001
Professional Synopsis
 Extensive working experience in construction survey instruments (mainly GPS
& MGIS instruments) and associated application software, including entire
range of technical service support and application support. Early career
experience in service of consumer electronic devices and GPS tacking systems
 Deft at managing strategy and operations of the service organization with
sole accountability of performances in terms of customer care, technical
service, service cost & quality, business development and customer
satisfaction
 Champion implementation, management and improvement of legacy
systems, business process and SOPs within the service organization; while
ensuring adherence to company policies and standards, and maximizing
productivity & efficiency
 Excellent ability to analyze effectiveness of customer-oriented operations,
customer feedback, and design & implement tactical initiatives to bring about
positive improvements in customer experience
 Participative experience in marketing of equipment and service products,
development of new service solutions, and logistics and infrastructure
development to meet future business plan
 Influencing and motivational leader and team manager with effective
communication skills; and ability to manage interfaces and relationships with
multiple stakeholders and cross-functional teams
Key Functional Skills
 Participate in marketing and presales activities including relationship building, product presentations and demonstrations,
proposal & bidding, post bid discussions till finalization of order. Follow up sales delivery and realization of payments
 Plan, organize and execute post sales installation of instruments/devices including application demonstration onsite
 Maintain and execute calibration schedules based on OEM guidelines and upon special requests of customer
 Train and customer/users on handling of the products, application perspectives and operating procedures
 Build competency of service personnel on installation, troubleshooting, repair and service of the products
 Personally oversee and manage resolution of all product and application related technical issues including H/W and S/W
 Manage software installation, upgrades, configuration, and troubleshooting for all devices/instruments
 Maintain healthy inventory of spares based upon usage trend to support uninterrupted service to customers
 Prepare service quotes for warranty & non-warranty items and secure approval of customers after negotiations if required
 Liaise with OEM for product and service related issues and seek their interventions as and when required
 Identify and capture opportunities to increase service revenue, ensure on time billing and collection to maintain cash flow

2. Professional Experience
GEOSCOPE – Doha, Qatar  since Aug 2014
Sales & Service Engineer
Key deliverables
 Marketing, presales and sales to create new accounts
 Installation, repair, calibration, customer support and training to end users
 Sales & service documentation, sales and service delivery, and inventory management
 Online follow-up for solution finding & analyses
Product Preview
 Service of Trimble GPS Instruments, MGIS handheld devices, Spectra Epoch50 /SP60/SP80GPS
 Total Station, Digital Level, Auto Level, Theodolite (Trimble, Lieca, Nikon, Sokkia)
 Trimble /Spectra GPS Base & Rover Receivers,TSC1/TSC2/NOMAD/RECON/GEOXH/ TSC3 Data Controller & HPB450/TDL 450
Radio
 Trimble Survey Controller /Trimble Access software/TGO/Trimble Business Center
Customers Handled
 AL JABER ENGINEERING (1.LUSAIL Project, 2. Salwa Road Pipeline Project, 3. New Orbital Highway)
 AKTOR AL JABER (DUHAIL PROJECT)
 GALFAR AL MISNAD (1.DUKHAN QP Project 2. Wukair Logistic City p1-p2 ,3.DOHA-Utilities, 4. DOHA Metro)
 AL MOHANNA CONTRACTING ( 1.WAKRA ROADS 2. ALKHOR COASTAL ROADS)
Seabird Survey – Kutch, Gujarat, India  Mar 2013 – Dec 2013
Site Incharge – Survey
Key Deliverables
 Survey Work for Marine Construction
 Site Calibration for Position & Level
 Barge Shifting & Pile Positioning as per design
 Technical Support for application and usage of instruments
Product Purview
 SCS 900, AutoCAD & Hypack Software & Devices such as Trimble SPS855 & SPS852 Base & Rover Receivers TSC3 Data
Controller, TDL450 Radio
Project Handled
 TUNA PORT Construction under ITDC Cementation & AADANI Company Kutch Gujarat
AIMIL Limited – Mumbai, India  Sep 2011 – May 2012
Asst Manager – Customer Support
Key Deliverables
 Presales support, installation, service, customer support, training and resolution of technical issues
 Customer feedback analysis and resolution of service issues, spares inventory management
 Technical support on Survey devices application and software to Surveyors
Product Purview
 Trimble GPS/MGIS, Marine devices, Optical products
 Trimble Processing software, TBC, Terramodel, TerraSync, Pathfinder
 Controllers: TSC2, TSCe, Radio TMK3, HPB450, EDL, Receivers-5700, 5800, R8, SPS, R6, R7
 Mapping GIS Hand Held Devices: GeoExplorer, Nomad, Recon, Juno SB/SC, Pathfinder
 Marine GPS: DSM Series, SPS852/351
Projects Handled
 Installation of Trimble GPS RTK system using GSM/ CDMA Mobile Phone in Reliance Cement Company Mumbai including
training to users (10 person)
 Installation of SPS852 Marine RTK GPS system for new Horizon Survey at Gulf of Khambat, Gujarat Sea Site
 Installation of Trimble GPS PPK system in Maharashtra Engineering Research Institute Nasik including training to users (30
person)

3.  Trimble M3 Total Station installation & training with Terramodel processing S/W to Aurangabad Land Record, Govt. of
Maharashtra 12 stations and training to 40 person) and Nasik Land Record, Govt. of Maharashtra (10 stations and training to
50 person)
Global Technologies – Dubai, UAE  Apr 2008 – Jul 2011
Service Engineer
Key Deliverables
 After Sales Support of Survey devices application and software to Surveyors
 Service, troubleshooting, repair of Trimble Survey /MGIS/Marine GPS System Devices or instruments
 Trimble GPS Devices /Software upgradation, installation, configuration
 Preparation of spares parts list, and quotations for warranty and non-warranty services
Videocon Industries Ltd. – India  Dec 2006 – Feb 2008
Engineer – I (CQA – Field Quality of CTV)
Key Deliverables
 Analysis of the F.C.R. (Field Call Rate) data received from Service (C.S.O ), and resolution of quality issues
 Monitoring and controlling of quality activities at various stages in process of Color TV
 Analysis of Faulty Components (Top10), PCB’s, TV Sets (LCD, Plasma, Conventional TV)
 Testing of TV Design & Service Data (Software)
 Preparation and maintenance of quality reports and records as per ISO Format
 Conducting LCD and CTV trainings to field technician
 Working on SAP for the all required database processing of incoming and quality issue
Project Handled
 Six Sigma project on reduction of dry solder rates on field (Team Lead)
Prollex Solution Pvt. Ltd. – India  Feb 2005 – Dec 2006
Service & Development Engineer
Key Deliverables
 Installation of GPS Vehicle Tracking System on field
 Service and maintenance of GPS based Tracking System
 Development of hardware with respect of customer requirement
 Dealing with Supplier of materials
Project Handled
 Mobile to PC interface circuit Designing Using IC Max 232
Training & Courses
 Bench Service Training of Total Station Trimble M3
 CRM Training End User (Sales & Service)
 MGIS Service Training from Trimble Germany.
 Bench Service Training of 5700/R7/SPS770/5800/R8 /SPS78x Series/TSCe/TSC2/ TMK3, from Trimble Dubai
 Trimble survey product refresher (RTK & Total station), from Trimble Dubai
 Survey Application Training, from Trimble Dubai
 SIX SIGMA Green Belt Training in Videocon Industries, India
Technical Skills
 Basic Computer: MS Office, Multimedia, Internet
 Operating System: Dos, Windows / XP / 7/8.1/10
 Application Software: TBC 3.40 , Terramodel 4.60 ,TGO 2.60 ,Survey GPS Controller 12.49, Terrasync 5.21, Digital Field Book
6.02 / 7.01,Pathfinder 5.30,Trimble Access 2011 to latest ,Trimble access road module
 Service Software: Win flash, Active Sync, GPS Configurator, Data Transfer, PDL Configurator, MCS web borker, Geoexplorer
service, Win pan, Windows mobile, Queagle, Trimble Access installation Manager, TDL configurator, Testing Software
Date of Birth: September 01, 1980 | Languages Known: English, Hindi, Marathi, Urdu | Nationality : Indian
Marital Status: Single | Passport No.: J2946164, valid till 04/10/2020 | Visa Status: Residence/Work Visa (Qatar)

4. Notice Period: 30 Days | Location Preference: UAE, Qatar