SlideShare ist ein Scribd-Unternehmen logo

Raving Fans - Customer Delight

•
•
Shah Nizamuddin
Shah Nizamuddin

To bring about consistency in meeting and exceeding customer needs and thereby providing ‘Raving Fans Service’

BusinessBildung
1 von 25
Welcome to a session on…
by NONVERBALS  CONSULTING
Session Objective NonVerbals   To bring about consistency in meeting and exceeding customer needs and thereby providing ‘Raving Fans Service’
A Definition NonVerbals   Raving Fans Customer Satisfaction V S
NonVerbals   Customer Satisfaction: Meeting with Customer’s requirements
NonVerbals   Raving Fans: Owning of Customers
3 Secrets towards creating Raving Fans NonVerbals  
DECIDE DISCOVER DELIVER D D D NonVerbals  
1 st Secret Decide what you want NonVerbals  
Follow thru: Create a Vision of Perfection (centered around the customer) NonVerbals  
Ask Yourself: what is actually happening? See where the bumps & the warts are NonVerbals  
An Assignment: THE CYCLE OF SERVICE CHART NonVerbals   A circular “clock-face” chart showing the sequence of interactions encountered by the customer in any complete service delivery experience
M.O.T - A Definition A “Moment of Truth” occurs anytime & every time the customer comes in contact with some aspect of the organization and uses that opportunity to judge the quality of service the organization is providing” NonVerbals  
2 nd Secret Discover what the customer wants NonVerbals  
Define your customer NonVerbals   Who are the customers ? Anybody who touch your product or service. What do customers really want? They may say one thing and mean another thing. Your vision should include every single customer’s vision.
NonVerbals   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Three Rings
NonVerbals   3 rd Secret Deliver + 1
NonVerbals   3 rd Secret The Magical Secret Deliver the vision plus 1 (%)
NonVerbals   ,[object Object],[object Object],[object Object],[object Object],[object Object]
NonVerbals   ,[object Object],[object Object],[object Object],[object Object]
NonVerbals   3 rd Secret Customer Service is People & People
NonVerbals   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
NonVerbals   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
NonVerbals   Success is directly proportional to IMPLEMENTATION
NONVERBALS CONSULTING Cell: +91.99000.09796 DictaScript Inc. #12/7, 3rd Floor, ShamRao Compound, Mission Road Bangalore 560027. INDIA. Tel:  +91.80.4113.1507 | Fax: +91.80.2663.6732 hi@nonverbals.com | nonverbals@gmail.com | www.nonverbals.com

Empfohlen

Raving fans
Raving fansRaving fans
Raving fansKaran Vajani
 
Raving fans.
Raving fans.Raving fans.
Raving fans.meghamamtora
 
Customer Loyalty & Retention Strategies
Customer Loyalty & Retention StrategiesCustomer Loyalty & Retention Strategies
Customer Loyalty & Retention Strategieskarthiyayini1023
 
Customer Service Skills
Customer Service SkillsCustomer Service Skills
Customer Service Skillsmonica singh
 
How the Challenger Sale philosophy applies to CSM
How the Challenger Sale philosophy applies to CSMHow the Challenger Sale philosophy applies to CSM
How the Challenger Sale philosophy applies to CSMGainsight
 
Value selling revisited
Value selling revisited Value selling revisited
Value selling revisited Christian Devillez
 
Customer centricity
Customer centricityCustomer centricity
Customer centricityGargi Shah
 
Present & Future: Customer Service
Present & Future: Customer ServicePresent & Future: Customer Service
Present & Future: Customer ServiceContact Centre Management Group
 

Empfohlen

Raving fans
Raving fansRaving fans
Raving fansKaran Vajani
 
Raving fans.
Raving fans.Raving fans.
Raving fans.meghamamtora
 
Customer Loyalty & Retention Strategies
Customer Loyalty & Retention StrategiesCustomer Loyalty & Retention Strategies
Customer Loyalty & Retention Strategieskarthiyayini1023
 
Customer Service Skills
Customer Service SkillsCustomer Service Skills
Customer Service Skillsmonica singh
 
How the Challenger Sale philosophy applies to CSM
How the Challenger Sale philosophy applies to CSMHow the Challenger Sale philosophy applies to CSM
How the Challenger Sale philosophy applies to CSMGainsight
 
Value selling revisited
Value selling revisited Value selling revisited
Value selling revisited Christian Devillez
 
Customer centricity
Customer centricityCustomer centricity
Customer centricityGargi Shah
 
Present & Future: Customer Service
Present & Future: Customer ServicePresent & Future: Customer Service
Present & Future: Customer ServiceContact Centre Management Group
 
The Challenger Sale - Matt Dixon
The Challenger Sale - Matt DixonThe Challenger Sale - Matt Dixon
The Challenger Sale - Matt DixonInsideSales.com
 
Communication with Client
Communication with ClientCommunication with Client
Communication with ClientAnkit Mehra
 
Client Acquisition Cost For Startups PowerPoint Presentation Slides
Client Acquisition Cost For Startups PowerPoint Presentation SlidesClient Acquisition Cost For Startups PowerPoint Presentation Slides
Client Acquisition Cost For Startups PowerPoint Presentation SlidesSlideTeam
 
50 Facts That Will Make Businesses Rethink their Customer Service
50 Facts That Will Make Businesses Rethink their Customer Service50 Facts That Will Make Businesses Rethink their Customer Service
50 Facts That Will Make Businesses Rethink their Customer ServiceDesk
 
Ten Staggering Statistics on Customer Loyalty and Retention
Ten Staggering Statistics on Customer Loyalty and RetentionTen Staggering Statistics on Customer Loyalty and Retention
Ten Staggering Statistics on Customer Loyalty and RetentionEvergage
 
Total Customer Experience
Total Customer ExperienceTotal Customer Experience
Total Customer ExperienceSanjay Singh
 
SaaS Customer Success Framework: SignupLab's Growhow
SaaS Customer Success Framework: SignupLab's GrowhowSaaS Customer Success Framework: SignupLab's Growhow
SaaS Customer Success Framework: SignupLab's GrowhowKristian Tanninen
 
Customer service skill
Customer service skillCustomer service skill
Customer service skillZiaul Huq Mithu
 
Customer Service PowerPoint
Customer Service PowerPointCustomer Service PowerPoint
Customer Service PowerPointHCarlJones
 
Memorable Customer Experience
Memorable Customer ExperienceMemorable Customer Experience
Memorable Customer ExperienceAnjum Sultana
 
Customer Success Powerpoint Presentation Slides
Customer Success Powerpoint Presentation SlidesCustomer Success Powerpoint Presentation Slides
Customer Success Powerpoint Presentation SlidesSlideTeam
 
Customer Success Management
Customer Success ManagementCustomer Success Management
Customer Success ManagementDennis Antolin
 
Customer Retention Strategy
Customer Retention StrategyCustomer Retention Strategy
Customer Retention StrategyAvinash Kumar
 
Strategic Account Planning - What Separates the GREAT from the WEAK
Strategic Account Planning - What Separates the GREAT from the WEAKStrategic Account Planning - What Separates the GREAT from the WEAK
Strategic Account Planning - What Separates the GREAT from the WEAKRevegy, Inc.
 
Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience ManagementRichard Randolph
 
Driving agility into your customer experience
Driving agility into your customer experienceDriving agility into your customer experience
Driving agility into your customer experiencemarc mcneill
 
Customer Service Excellence PowerPoint Presentation Slides
Customer Service Excellence PowerPoint Presentation SlidesCustomer Service Excellence PowerPoint Presentation Slides
Customer Service Excellence PowerPoint Presentation SlidesSlideTeam
 
Customer retention strategy simplified
Customer retention strategy simplifiedCustomer retention strategy simplified
Customer retention strategy simplifiedVinod Nagar
 
Excellence In Customer Service
Excellence In Customer ServiceExcellence In Customer Service
Excellence In Customer Serviceaddon
 
Customer Success Model PowerPoint Presentation Slides
Customer Success Model PowerPoint Presentation Slides Customer Success Model PowerPoint Presentation Slides
Customer Success Model PowerPoint Presentation Slides SlideTeam
 
Creating raving fans
Creating raving fansCreating raving fans
Creating raving fansMichael Cowen
 
Conferences- Creating Raving Fans
Conferences- Creating Raving FansConferences- Creating Raving Fans
Conferences- Creating Raving FansJames Hodges
 

Weitere ähnliche Inhalte

Was ist angesagt?

The Challenger Sale - Matt Dixon
The Challenger Sale - Matt DixonThe Challenger Sale - Matt Dixon
The Challenger Sale - Matt DixonInsideSales.com
 
Communication with Client
Communication with ClientCommunication with Client
Communication with ClientAnkit Mehra
 
Client Acquisition Cost For Startups PowerPoint Presentation Slides
Client Acquisition Cost For Startups PowerPoint Presentation SlidesClient Acquisition Cost For Startups PowerPoint Presentation Slides
Client Acquisition Cost For Startups PowerPoint Presentation SlidesSlideTeam
 
50 Facts That Will Make Businesses Rethink their Customer Service
50 Facts That Will Make Businesses Rethink their Customer Service50 Facts That Will Make Businesses Rethink their Customer Service
50 Facts That Will Make Businesses Rethink their Customer ServiceDesk
 
Ten Staggering Statistics on Customer Loyalty and Retention
Ten Staggering Statistics on Customer Loyalty and RetentionTen Staggering Statistics on Customer Loyalty and Retention
Ten Staggering Statistics on Customer Loyalty and RetentionEvergage
 
Total Customer Experience
Total Customer ExperienceTotal Customer Experience
Total Customer ExperienceSanjay Singh
 
SaaS Customer Success Framework: SignupLab's Growhow
SaaS Customer Success Framework: SignupLab's GrowhowSaaS Customer Success Framework: SignupLab's Growhow
SaaS Customer Success Framework: SignupLab's GrowhowKristian Tanninen
 
Customer Service PowerPoint
Customer Service PowerPointCustomer Service PowerPoint
Customer Service PowerPointHCarlJones
 
Memorable Customer Experience
Memorable Customer ExperienceMemorable Customer Experience
Memorable Customer ExperienceAnjum Sultana
 
Customer Success Powerpoint Presentation Slides
Customer Success Powerpoint Presentation SlidesCustomer Success Powerpoint Presentation Slides
Customer Success Powerpoint Presentation SlidesSlideTeam
 
Customer Success Management
Customer Success ManagementCustomer Success Management
Customer Success ManagementDennis Antolin
 
Customer Retention Strategy
Customer Retention StrategyCustomer Retention Strategy
Customer Retention StrategyAvinash Kumar
 
Strategic Account Planning - What Separates the GREAT from the WEAK
Strategic Account Planning - What Separates the GREAT from the WEAKStrategic Account Planning - What Separates the GREAT from the WEAK
Strategic Account Planning - What Separates the GREAT from the WEAKRevegy, Inc.
 
Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience ManagementRichard Randolph
 
Driving agility into your customer experience
Driving agility into your customer experienceDriving agility into your customer experience
Driving agility into your customer experiencemarc mcneill
 
Customer Service Excellence PowerPoint Presentation Slides
Customer Service Excellence PowerPoint Presentation SlidesCustomer Service Excellence PowerPoint Presentation Slides
Customer Service Excellence PowerPoint Presentation SlidesSlideTeam
 
Customer retention strategy simplified
Customer retention strategy simplifiedCustomer retention strategy simplified
Customer retention strategy simplifiedVinod Nagar
 
Excellence In Customer Service
Excellence In Customer ServiceExcellence In Customer Service
Excellence In Customer Serviceaddon
 
Customer Success Model PowerPoint Presentation Slides
Customer Success Model PowerPoint Presentation Slides Customer Success Model PowerPoint Presentation Slides
Customer Success Model PowerPoint Presentation Slides SlideTeam
 

Was ist angesagt? (20)

The Challenger Sale - Matt Dixon
The Challenger Sale - Matt DixonThe Challenger Sale - Matt Dixon
The Challenger Sale - Matt Dixon
 
Communication with Client
Communication with ClientCommunication with Client
Communication with Client
 
Client Acquisition Cost For Startups PowerPoint Presentation Slides
Client Acquisition Cost For Startups PowerPoint Presentation SlidesClient Acquisition Cost For Startups PowerPoint Presentation Slides
Client Acquisition Cost For Startups PowerPoint Presentation Slides
 
50 Facts That Will Make Businesses Rethink their Customer Service
50 Facts That Will Make Businesses Rethink their Customer Service50 Facts That Will Make Businesses Rethink their Customer Service
50 Facts That Will Make Businesses Rethink their Customer Service
 
Ten Staggering Statistics on Customer Loyalty and Retention
Ten Staggering Statistics on Customer Loyalty and RetentionTen Staggering Statistics on Customer Loyalty and Retention
Ten Staggering Statistics on Customer Loyalty and Retention
 
Total Customer Experience
Total Customer ExperienceTotal Customer Experience
Total Customer Experience
 
SaaS Customer Success Framework: SignupLab's Growhow
SaaS Customer Success Framework: SignupLab's GrowhowSaaS Customer Success Framework: SignupLab's Growhow
SaaS Customer Success Framework: SignupLab's Growhow
 
Customer service skill
Customer service skillCustomer service skill
Customer service skill
 
Customer Service PowerPoint
Customer Service PowerPointCustomer Service PowerPoint
Customer Service PowerPoint
 
Memorable Customer Experience
Memorable Customer ExperienceMemorable Customer Experience
Memorable Customer Experience
 
Customer Success Powerpoint Presentation Slides
Customer Success Powerpoint Presentation SlidesCustomer Success Powerpoint Presentation Slides
Customer Success Powerpoint Presentation Slides
 
Customer Success Management
Customer Success ManagementCustomer Success Management
Customer Success Management
 
Customer Retention Strategy
Customer Retention StrategyCustomer Retention Strategy
Customer Retention Strategy
 
Strategic Account Planning - What Separates the GREAT from the WEAK
Strategic Account Planning - What Separates the GREAT from the WEAKStrategic Account Planning - What Separates the GREAT from the WEAK
Strategic Account Planning - What Separates the GREAT from the WEAK
 
Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience Management
 
Driving agility into your customer experience
Driving agility into your customer experienceDriving agility into your customer experience
Driving agility into your customer experience
 
Customer Service Excellence PowerPoint Presentation Slides
Customer Service Excellence PowerPoint Presentation SlidesCustomer Service Excellence PowerPoint Presentation Slides
Customer Service Excellence PowerPoint Presentation Slides
 
Customer retention strategy simplified
Customer retention strategy simplifiedCustomer retention strategy simplified
Customer retention strategy simplified
 
Excellence In Customer Service
Excellence In Customer ServiceExcellence In Customer Service
Excellence In Customer Service
 
Customer Success Model PowerPoint Presentation Slides
Customer Success Model PowerPoint Presentation Slides Customer Success Model PowerPoint Presentation Slides
Customer Success Model PowerPoint Presentation Slides
 

Andere mochten auch

Creating raving fans
Creating raving fansCreating raving fans
Creating raving fansMichael Cowen
 
Conferences- Creating Raving Fans
Conferences- Creating Raving FansConferences- Creating Raving Fans
Conferences- Creating Raving FansJames Hodges
 
A strategy to turn customers into Raving Fans
A strategy to turn customers into Raving Fans A strategy to turn customers into Raving Fans
A strategy to turn customers into Raving Fans Michael Cowen
 
The Second Little Book of Leadership
The Second Little Book of LeadershipThe Second Little Book of Leadership
The Second Little Book of LeadershipPhil Dourado
 
Little Book of Leadership Powerpoint
Little Book of Leadership PowerpointLittle Book of Leadership Powerpoint
Little Book of Leadership PowerpointPhil Dourado
 

Andere mochten auch (7)

Creating raving fans
Creating raving fansCreating raving fans
Creating raving fans
 
Conferences- Creating Raving Fans
Conferences- Creating Raving FansConferences- Creating Raving Fans
Conferences- Creating Raving Fans
 
A strategy to turn customers into Raving Fans
A strategy to turn customers into Raving Fans A strategy to turn customers into Raving Fans
A strategy to turn customers into Raving Fans
 
Customer service management
Customer service managementCustomer service management
Customer service management
 
Creating Raving Fans
Creating Raving FansCreating Raving Fans
Creating Raving Fans
 
The Second Little Book of Leadership
The Second Little Book of LeadershipThe Second Little Book of Leadership
The Second Little Book of Leadership
 
Little Book of Leadership Powerpoint
Little Book of Leadership PowerpointLittle Book of Leadership Powerpoint
Little Book of Leadership Powerpoint
 

Ähnlich wie Raving Fans - Customer Delight

Customer delight updated
Customer delight updatedCustomer delight updated
Customer delight updatedMansi McArthur
 
Customer satisfaction
Customer satisfactionCustomer satisfaction
Customer satisfactionjb garchi
 
Customer Delight
Customer DelightCustomer Delight
Customer Delightrudra_patra
 
Chapter 2The personal selling process
Chapter 2The personal selling processChapter 2The personal selling process
Chapter 2The personal selling processLo-Ann Placido
 
Stand for Something: A Customer Service Standards How-To Guide
Stand for Something: A Customer Service Standards How-To GuideStand for Something: A Customer Service Standards How-To Guide
Stand for Something: A Customer Service Standards How-To GuideAnna O'Byrne (Bolton-O'Byrne)
 
The Personal Selling P
The Personal Selling PThe Personal Selling P
The Personal Selling PPat Claudio
 
Customer Relations and Retention in the business of Photography
Customer Relations and Retention in the business of PhotographyCustomer Relations and Retention in the business of Photography
Customer Relations and Retention in the business of PhotographyChibuzor Okonkwo
 
Customer Service - Appearance
Customer Service - AppearanceCustomer Service - Appearance
Customer Service - AppearanceKen Barnes, DBA
 
The Customer Trust Checklist
The Customer Trust ChecklistThe Customer Trust Checklist
The Customer Trust ChecklistReevoo
 
Customer service Management
Customer service Management Customer service Management
Customer service Management Dr. Sunil Kumar
 
Apple Presentation 52015
Apple Presentation 52015Apple Presentation 52015
Apple Presentation 52015Troy Cordell
 
How to Get Higher NPS Result?
How to Get Higher NPS Result?How to Get Higher NPS Result?
How to Get Higher NPS Result?NotifyVisitors
 
Lesson 5 Customer Service Strategy in Marketing pptx
Lesson 5 Customer Service Strategy in Marketing pptxLesson 5 Customer Service Strategy in Marketing pptx
Lesson 5 Customer Service Strategy in Marketing pptxNorfilaMieSenabre
 
T5 building sales
T5 building salesT5 building sales
T5 building salesRatnesh1979
 
Inside The Customers Mind
Inside The Customers MindInside The Customers Mind
Inside The Customers MindDavid Harkins
 

Ähnlich wie Raving Fans - Customer Delight (20)

Customer Service
Customer ServiceCustomer Service
Customer Service
 
Customer delight updated
Customer delight updatedCustomer delight updated
Customer delight updated
 
A study of customer satisfaction
A study of customer satisfaction A study of customer satisfaction
A study of customer satisfaction
 
Customer satisfaction
Customer satisfactionCustomer satisfaction
Customer satisfaction
 
Customer Delight
Customer DelightCustomer Delight
Customer Delight
 
Chapter 2The personal selling process
Chapter 2The personal selling processChapter 2The personal selling process
Chapter 2The personal selling process
 
Stand for Something: A Customer Service Standards How-To Guide
Stand for Something: A Customer Service Standards How-To GuideStand for Something: A Customer Service Standards How-To Guide
Stand for Something: A Customer Service Standards How-To Guide
 
The Personal Selling P
The Personal Selling PThe Personal Selling P
The Personal Selling P
 
Customer Relations and Retention in the business of Photography
Customer Relations and Retention in the business of PhotographyCustomer Relations and Retention in the business of Photography
Customer Relations and Retention in the business of Photography
 
Customer service presentation
Customer service presentationCustomer service presentation
Customer service presentation
 
Customer Service - Appearance
Customer Service - AppearanceCustomer Service - Appearance
Customer Service - Appearance
 
The Customer Trust Checklist
The Customer Trust ChecklistThe Customer Trust Checklist
The Customer Trust Checklist
 
Customer service Management
Customer service Management Customer service Management
Customer service Management
 
Apple Presentation 52015
Apple Presentation 52015Apple Presentation 52015
Apple Presentation 52015
 
How to Get Higher NPS Result?
How to Get Higher NPS Result?How to Get Higher NPS Result?
How to Get Higher NPS Result?
 
Lesson 5 Customer Service Strategy in Marketing pptx
Lesson 5 Customer Service Strategy in Marketing pptxLesson 5 Customer Service Strategy in Marketing pptx
Lesson 5 Customer Service Strategy in Marketing pptx
 
Customer Service
Customer ServiceCustomer Service
Customer Service
 
The Essential Retail Sales Cycle
The Essential Retail Sales CycleThe Essential Retail Sales Cycle
The Essential Retail Sales Cycle
 
T5 building sales
T5 building salesT5 building sales
T5 building sales
 
Inside The Customers Mind
Inside The Customers MindInside The Customers Mind
Inside The Customers Mind
 

Kürzlich hochgeladen

Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Centuryrwgiffor
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANA DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANIlamathiKannappan
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangaloreamitlee9823
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...amitlee9823
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperityhemanthkumar470700
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756dollysharma2066
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentationuneakwhite
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxWorkforce Group
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...daisycvs
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLSeo
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Sheetaleventcompany
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxAndy Lambert
 
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noidadlhescort
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Neil Kimberley
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdfRenandantas16
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLkapoorjyoti4444
 

Kürzlich hochgeladen (20)

Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANA DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
 
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
 
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
 
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 

Raving Fans - Customer Delight

  • 1. Welcome to a session on…
  • 2. by NONVERBALS  CONSULTING
  • 3. Session Objective NonVerbals   To bring about consistency in meeting and exceeding customer needs and thereby providing ‘Raving Fans Service’
  • 4. A Definition NonVerbals   Raving Fans Customer Satisfaction V S
  • 5. NonVerbals   Customer Satisfaction: Meeting with Customer’s requirements
  • 6. NonVerbals   Raving Fans: Owning of Customers
  • 7. 3 Secrets towards creating Raving Fans NonVerbals  
  • 8. DECIDE DISCOVER DELIVER D D D NonVerbals  
  • 9. 1 st Secret Decide what you want NonVerbals  
  • 10. Follow thru: Create a Vision of Perfection (centered around the customer) NonVerbals  
  • 11. Ask Yourself: what is actually happening? See where the bumps & the warts are NonVerbals  
  • 12. An Assignment: THE CYCLE OF SERVICE CHART NonVerbals   A circular “clock-face” chart showing the sequence of interactions encountered by the customer in any complete service delivery experience
  • 13. M.O.T - A Definition A “Moment of Truth” occurs anytime & every time the customer comes in contact with some aspect of the organization and uses that opportunity to judge the quality of service the organization is providing” NonVerbals  
  • 14. 2 nd Secret Discover what the customer wants NonVerbals  
  • 15. Define your customer NonVerbals   Who are the customers ? Anybody who touch your product or service. What do customers really want? They may say one thing and mean another thing. Your vision should include every single customer’s vision.
  • 16.
  • 17. NonVerbals   3 rd Secret Deliver + 1
  • 18. NonVerbals   3 rd Secret The Magical Secret Deliver the vision plus 1 (%)
  • 19.
  • 20.
  • 21. NonVerbals   3 rd Secret Customer Service is People & People
  • 22.
  • 23.
  • 24. NonVerbals   Success is directly proportional to IMPLEMENTATION
  • 25. NONVERBALS CONSULTING Cell: +91.99000.09796 DictaScript Inc. #12/7, 3rd Floor, ShamRao Compound, Mission Road Bangalore 560027. INDIA. Tel:  +91.80.4113.1507 | Fax: +91.80.2663.6732 hi@nonverbals.com | nonverbals@gmail.com | www.nonverbals.com