Soft skills are the essential for any successful business. Effective communication is the key to all good relationships. Organizational skills, problem solving strategies, change management, great presentation abilities, effective leadership skills, and running results oriented meetings; all make one a valuable team member.
7. Continuing Education
Courses
Offered by
professional
organizations
Offered by
teaching
institutions
Offered in-house
8. Soft Skills Definition:
Intrapersonal and
interpersonal behaviours
that develop and
maximize human
performance.
9. Soft Skills:
Effective Communication Stress Management
Effective Meetings Time Management &
Organizational Skills
Effective Leadership
Presentation Skills
Conflict Resolution
High Performance Team
Problem Solving Strategies Building and Managing
Transition & Change
Dealing w/Difficult People
10. Soft Skills Example:
Problem
Solving
Conflict
Teamwork
Management
EFFECTIVE
LISTENING
Managing
Leadership your
Manager
11. Why Soft Skills?
Customer Awareness
Rewards Happiness
Productivit y
Efficiency
Confidence Healthy Environment
Employee Retention
“Clint Mahlman, VP of HR and Distribution for London Drugs said: ‘ most of
all the employee has to have an ability to communicate and to have
outstanding listening skills so he or she knows what the customer wants.
In other words, soft skills.’” -- Yvonne Zacharias, The Vancouver Sun, March 11, 2004
12. Who Benefits from Soft Skills?
Executives
Middle Management
Supervisors/Team
Leaders
Consultants/Analysts
Professionals
Employees
13. How do Soft Skills Work?
Reaction Reaction to a Rating instructor
Strategy: training seminar Rating Facilities
Specific Goal
Measurable Goal Learning Increased
knowledge & skills
Written test &/or
Hands on assessment
Achievable Goal Behaviour Change in specific Survey workers: on
the job observations
behaviour
Reward the Goal Results Final results New business
Improved work
environment & relations
Time Limited Goal Benefits Cost vs. Benefits Employee certification,
retention & happiness
14. Mastering one soft skill helps with mastering
other soft skills
Every employee can benefit
Ensure goals are SMART
Soft skills are priceless to an organization
Motivation: The driving force behind all the
actions of an individual.