SlideShare ist ein Scribd-Unternehmen logo
1 von 56
• Founded Sydney 2001
• Palo Alto, CA HQ since
2010
• 180+ employees:
• Palo Alto, Sydney,
Kuala Lumpur,
Santiago
Yesenia Cisneros
Senior Technology Consultant
yesenia.cisneros@servicerocket.com
Teams
Engineering
SupportMarketing
v
Engineering
Cornelius Humphrey
Director of Product Management
Disrupt Technologies
v
&
&
Third Party Add-ons
Integration Automation Reporting
v
Support
Elizabeth Parker
Director of Support
Disrupt Technologies
v
&
Customizable queues
Knowledge Base SLAs Reporting
v
Marketing
William Purgason
Director of Marketing
Disrupt Technologies
v
White Paper Outline
&
“I have an idea …” Published!
Work done Work in progress
Focus Collaboration Reporting
v
v
Questions?
UPCOMING WEBINARS
Scrum is Also for Marketing:
A Practical Approach to Using Scrum
to Manage Marketing Projects
Thursday, September 22 at 10am PT
Special Guest:
Mark Gopez
Director of Marketing
Gliffy
.
Register for upcoming Webinars:
http://bit.ly/SRWebinars
• Give your team one place to share, find, and
collaborate on information they need to get work
done.
• Capture the knowledge that's too often lost in
email inboxes and shared network drives in
Confluence instead – where it's easy to find,
use, and update.
• Distribute a clear agenda before, take notes
during, and assign tasks afterward. With all your
notes and action items in one place, you can
give email a break.
• Document, discuss, and track product
requirements so your developers can hit the
ground running.
• Set up your fully functional knowledge base
• Use JIRA to capture and organize your team's
issues, prioritize and take action on what's
important, and stay up to date with what's going on
around you.
• JIRA has workflows to match your existing
processes, that you can easily adapt as your team
evolves.
• Ensure that everyone on your team knows exactly
what needs to be done when, then watch the job
get done flawlessly.
• JIRA's simple, intuitive interface allows you to
collaborate with teammates and get the job done
more efficiently.
• Watch the issues that are most important to you,
• Stash's interface makes administration and management
tasks a breeze. Stash supports your growing Git
repositories within the safety of your firewall.
• Add users and groups, and delegate fine-grained
permissions right from the UI. Create and manage
repositories with Stash's project structure. Project level,
repository level and branch level permissions.
• Manage users and groups with Stash's internal directory, a
JIRA crowd server, or your internal LDAP such as Microsoft
Active Directory. And keep team collaboration productive
with four levels of permissions – global, project, repository,
and branch.
• Code reviews make for better code quality. Stash offers
lightweight code reviews via pull requests, making this best
practice easy for developers to incorporate.
• Associating issues with code changes is a key component
for troubleshooting, reporting, and compliance. Connect
Stash to JIRA for complete traceability of your team's
development cycle.
• Git allows teams to choose how they want to collaborate on
• Bamboo does more than just run builds and tests. It
connects issues, commits, test results, and deploys
so the whole picture is available to your entire
product team – from project managers, to devs and
testers, to sys admins.
• Extend issue tracking into the realm of continuous
delivery when you connect Bamboo to JIRA. View
builds and deployment status right from the
deployment panel in every issue.
• Bamboo is suitable for any language, and other
popular technologies like Maven, Ant, Git, Mercurial,
and SVN enjoy native support. Support for loads
more technologies like Tomcat, Heroku and Grails
are available as free add-ons.
• Bamboo can trigger builds based on changes

Weitere ähnliche Inhalte

Was ist angesagt?

Coveo - Data Wranglers DC Meetup - 18 July 2017
Coveo - Data Wranglers DC Meetup - 18 July 2017Coveo - Data Wranglers DC Meetup - 18 July 2017
Coveo - Data Wranglers DC Meetup - 18 July 2017Anant Corporation
 
WIT Network 5 Steps to Empower Your Diverse Leadership Skills
WIT Network 5 Steps to Empower Your Diverse Leadership SkillsWIT Network 5 Steps to Empower Your Diverse Leadership Skills
WIT Network 5 Steps to Empower Your Diverse Leadership SkillsKaruana Gatimu
 
To infinity and beyond - Shawna
To infinity and beyond  -  ShawnaTo infinity and beyond  -  Shawna
To infinity and beyond - ShawnaDavid Dourgarian
 
Microsoft teams a four course developer menu - M365 saturday Oct 19
Microsoft teams a four course developer menu - M365 saturday Oct 19Microsoft teams a four course developer menu - M365 saturday Oct 19
Microsoft teams a four course developer menu - M365 saturday Oct 19Asish Padhy
 
Teams - The Missing Manual
Teams - The Missing ManualTeams - The Missing Manual
Teams - The Missing ManualRicardo Wilkins
 
2018-11-14 Office 365 and SharePoint Connect - How to empower your end-users ...
2018-11-14 Office 365 and SharePoint Connect - How to empower your end-users ...2018-11-14 Office 365 and SharePoint Connect - How to empower your end-users ...
2018-11-14 Office 365 and SharePoint Connect - How to empower your end-users ...Patrick Guimonet
 
Extracting business value from the cloud
Extracting business value from the cloudExtracting business value from the cloud
Extracting business value from the cloudCorecom Consulting
 
Team Collaboration: Slack, Airtable, Trello: What Makes Them Good
Team Collaboration: Slack, Airtable, Trello: What Makes Them GoodTeam Collaboration: Slack, Airtable, Trello: What Makes Them Good
Team Collaboration: Slack, Airtable, Trello: What Makes Them GoodAnant Corporation
 
Forthscale about the company 2015
Forthscale about the company 2015Forthscale about the company 2015
Forthscale about the company 2015Forthscale
 
Spca2014 sp ci with tfs online and azure matthias einig
Spca2014 sp ci with tfs online and azure matthias einigSpca2014 sp ci with tfs online and azure matthias einig
Spca2014 sp ci with tfs online and azure matthias einigNCCOMMS
 
Slack, Microsoft Teams, Zoom: What Works Best for Nonprofits?
Slack, Microsoft Teams, Zoom: What Works Best for Nonprofits?Slack, Microsoft Teams, Zoom: What Works Best for Nonprofits?
Slack, Microsoft Teams, Zoom: What Works Best for Nonprofits?Community IT Innovators
 
Connecting HipChat to (allthethings)
Connecting HipChat to (allthethings)Connecting HipChat to (allthethings)
Connecting HipChat to (allthethings)Atlassian
 
16th June Tech & Social Media Conference Elevator pitches
16th June Tech & Social Media Conference Elevator pitches16th June Tech & Social Media Conference Elevator pitches
16th June Tech & Social Media Conference Elevator pitchesukrecruiter
 
Community IT Webinar - Crafting IT Security Policy Apr 2015
Community IT Webinar - Crafting IT Security Policy Apr 2015Community IT Webinar - Crafting IT Security Policy Apr 2015
Community IT Webinar - Crafting IT Security Policy Apr 2015Community IT Innovators
 
Nintex Webinar February 23, 2017
Nintex Webinar February 23, 2017Nintex Webinar February 23, 2017
Nintex Webinar February 23, 2017Netwoven Inc.
 
Your journey from Skype for Business to Microsoft Teams
Your journey from Skype for Business to Microsoft TeamsYour journey from Skype for Business to Microsoft Teams
Your journey from Skype for Business to Microsoft TeamsSasja Beerendonk
 

Was ist angesagt? (20)

Coveo - Data Wranglers DC Meetup - 18 July 2017
Coveo - Data Wranglers DC Meetup - 18 July 2017Coveo - Data Wranglers DC Meetup - 18 July 2017
Coveo - Data Wranglers DC Meetup - 18 July 2017
 
WIT Network 5 Steps to Empower Your Diverse Leadership Skills
WIT Network 5 Steps to Empower Your Diverse Leadership SkillsWIT Network 5 Steps to Empower Your Diverse Leadership Skills
WIT Network 5 Steps to Empower Your Diverse Leadership Skills
 
To infinity and beyond - Shawna
To infinity and beyond  -  ShawnaTo infinity and beyond  -  Shawna
To infinity and beyond - Shawna
 
Microsoft teams a four course developer menu - M365 saturday Oct 19
Microsoft teams a four course developer menu - M365 saturday Oct 19Microsoft teams a four course developer menu - M365 saturday Oct 19
Microsoft teams a four course developer menu - M365 saturday Oct 19
 
Teams - The Missing Manual
Teams - The Missing ManualTeams - The Missing Manual
Teams - The Missing Manual
 
2018-11-14 Office 365 and SharePoint Connect - How to empower your end-users ...
2018-11-14 Office 365 and SharePoint Connect - How to empower your end-users ...2018-11-14 Office 365 and SharePoint Connect - How to empower your end-users ...
2018-11-14 Office 365 and SharePoint Connect - How to empower your end-users ...
 
Extracting business value from the cloud
Extracting business value from the cloudExtracting business value from the cloud
Extracting business value from the cloud
 
Team Collaboration: Slack, Airtable, Trello: What Makes Them Good
Team Collaboration: Slack, Airtable, Trello: What Makes Them GoodTeam Collaboration: Slack, Airtable, Trello: What Makes Them Good
Team Collaboration: Slack, Airtable, Trello: What Makes Them Good
 
Forthscale about the company 2015
Forthscale about the company 2015Forthscale about the company 2015
Forthscale about the company 2015
 
Spca2014 sp ci with tfs online and azure matthias einig
Spca2014 sp ci with tfs online and azure matthias einigSpca2014 sp ci with tfs online and azure matthias einig
Spca2014 sp ci with tfs online and azure matthias einig
 
Slack, Microsoft Teams, Zoom: What Works Best for Nonprofits?
Slack, Microsoft Teams, Zoom: What Works Best for Nonprofits?Slack, Microsoft Teams, Zoom: What Works Best for Nonprofits?
Slack, Microsoft Teams, Zoom: What Works Best for Nonprofits?
 
Team project
Team project Team project
Team project
 
Connecting HipChat to (allthethings)
Connecting HipChat to (allthethings)Connecting HipChat to (allthethings)
Connecting HipChat to (allthethings)
 
16th June Tech & Social Media Conference Elevator pitches
16th June Tech & Social Media Conference Elevator pitches16th June Tech & Social Media Conference Elevator pitches
16th June Tech & Social Media Conference Elevator pitches
 
Community IT Webinar - Crafting IT Security Policy Apr 2015
Community IT Webinar - Crafting IT Security Policy Apr 2015Community IT Webinar - Crafting IT Security Policy Apr 2015
Community IT Webinar - Crafting IT Security Policy Apr 2015
 
Managesp 160805190411
Managesp 160805190411Managesp 160805190411
Managesp 160805190411
 
Nintex Webinar February 23, 2017
Nintex Webinar February 23, 2017Nintex Webinar February 23, 2017
Nintex Webinar February 23, 2017
 
Chalkline webinar June 3 2020
Chalkline webinar June 3 2020Chalkline webinar June 3 2020
Chalkline webinar June 3 2020
 
Nintex Webinar
Nintex WebinarNintex Webinar
Nintex Webinar
 
Your journey from Skype for Business to Microsoft Teams
Your journey from Skype for Business to Microsoft TeamsYour journey from Skype for Business to Microsoft Teams
Your journey from Skype for Business to Microsoft Teams
 

Ähnlich wie Improving Teamwork and Performance with the Atlassian Product Suite

Transition from Project to Product
Transition from Project to Product Transition from Project to Product
Transition from Project to Product NUS-ISS
 
The Atlassian Tool Suite for Collaborative Science
The Atlassian Tool Suite for Collaborative ScienceThe Atlassian Tool Suite for Collaborative Science
The Atlassian Tool Suite for Collaborative ScienceRajbahadur Rajput
 
AgilityPortal - Datasheet.pdf
AgilityPortal - Datasheet.pdfAgilityPortal - Datasheet.pdf
AgilityPortal - Datasheet.pdfjhonhasib1
 
Community Platform: Choosing the Right One
Community Platform: Choosing the Right One Community Platform: Choosing the Right One
Community Platform: Choosing the Right One Satya S
 
Overcoming Organizational Obstacles to DevOps & Continuous Delivery
Overcoming Organizational Obstacles to DevOps & Continuous Delivery Overcoming Organizational Obstacles to DevOps & Continuous Delivery
Overcoming Organizational Obstacles to DevOps & Continuous Delivery XebiaLabs
 
Building Customer Feedback Loops: Learn Quicker, Design Smarter
Building Customer Feedback Loops: Learn Quicker, Design SmarterBuilding Customer Feedback Loops: Learn Quicker, Design Smarter
Building Customer Feedback Loops: Learn Quicker, Design SmarterTechWell
 
DevOps and the DBA- 24 Hours of Pass
DevOps and the DBA-  24 Hours of PassDevOps and the DBA-  24 Hours of Pass
DevOps and the DBA- 24 Hours of PassKellyn Pot'Vin-Gorman
 
Two-Speed IT: Making It Work!
Two-Speed IT: Making It Work!Two-Speed IT: Making It Work!
Two-Speed IT: Making It Work!North Highland
 
shoubhik_Resume_latest
shoubhik_Resume_latestshoubhik_Resume_latest
shoubhik_Resume_latestShoubhik Ghosh
 
Microsoft Teams - The Hub for Teamwork in Office 365
Microsoft Teams - The Hub for Teamwork in Office 365Microsoft Teams - The Hub for Teamwork in Office 365
Microsoft Teams - The Hub for Teamwork in Office 365David J Rosenthal
 
How to Better Leverage SharePoint through Microsoft Teams
How to Better Leverage SharePoint through Microsoft TeamsHow to Better Leverage SharePoint through Microsoft Teams
How to Better Leverage SharePoint through Microsoft TeamsChristian Buckley
 
Microsoft Teams – The Future of Teamwork in Office 365
Microsoft Teams – The Future of Teamwork in Office 365Microsoft Teams – The Future of Teamwork in Office 365
Microsoft Teams – The Future of Teamwork in Office 365WinWire Technologies Inc
 
AbbyBrownAB_Resume
AbbyBrownAB_ResumeAbbyBrownAB_Resume
AbbyBrownAB_ResumeAbby Brown
 
AbbyBrownAB_Resume
AbbyBrownAB_ResumeAbbyBrownAB_Resume
AbbyBrownAB_ResumeAbby Brown
 
Testing Guide for SAP SuccessFactors
Testing Guide for SAP SuccessFactorsTesting Guide for SAP SuccessFactors
Testing Guide for SAP SuccessFactorsWorksoft
 

Ähnlich wie Improving Teamwork and Performance with the Atlassian Product Suite (20)

Transition from Project to Product
Transition from Project to Product Transition from Project to Product
Transition from Project to Product
 
The Atlassian Tool Suite for Collaborative Science
The Atlassian Tool Suite for Collaborative ScienceThe Atlassian Tool Suite for Collaborative Science
The Atlassian Tool Suite for Collaborative Science
 
AgilityPortal - Datasheet.pdf
AgilityPortal - Datasheet.pdfAgilityPortal - Datasheet.pdf
AgilityPortal - Datasheet.pdf
 
AgilityPortal - Datasheet.pdf
AgilityPortal - Datasheet.pdfAgilityPortal - Datasheet.pdf
AgilityPortal - Datasheet.pdf
 
Microsoft teams.pdf
Microsoft teams.pdfMicrosoft teams.pdf
Microsoft teams.pdf
 
Community Platform: Choosing the Right One
Community Platform: Choosing the Right One Community Platform: Choosing the Right One
Community Platform: Choosing the Right One
 
Big Data Expertise
Big Data ExpertiseBig Data Expertise
Big Data Expertise
 
Overcoming Organizational Obstacles to DevOps & Continuous Delivery
Overcoming Organizational Obstacles to DevOps & Continuous Delivery Overcoming Organizational Obstacles to DevOps & Continuous Delivery
Overcoming Organizational Obstacles to DevOps & Continuous Delivery
 
Building Customer Feedback Loops: Learn Quicker, Design Smarter
Building Customer Feedback Loops: Learn Quicker, Design SmarterBuilding Customer Feedback Loops: Learn Quicker, Design Smarter
Building Customer Feedback Loops: Learn Quicker, Design Smarter
 
DevOps and the DBA- 24 Hours of Pass
DevOps and the DBA-  24 Hours of PassDevOps and the DBA-  24 Hours of Pass
DevOps and the DBA- 24 Hours of Pass
 
Two-Speed IT: Making It Work!
Two-Speed IT: Making It Work!Two-Speed IT: Making It Work!
Two-Speed IT: Making It Work!
 
shoubhik_Resume_latest
shoubhik_Resume_latestshoubhik_Resume_latest
shoubhik_Resume_latest
 
Resume
ResumeResume
Resume
 
Microsoft Teams - The Hub for Teamwork in Office 365
Microsoft Teams - The Hub for Teamwork in Office 365Microsoft Teams - The Hub for Teamwork in Office 365
Microsoft Teams - The Hub for Teamwork in Office 365
 
How to Better Leverage SharePoint through Microsoft Teams
How to Better Leverage SharePoint through Microsoft TeamsHow to Better Leverage SharePoint through Microsoft Teams
How to Better Leverage SharePoint through Microsoft Teams
 
SPGregory_Resume
SPGregory_ResumeSPGregory_Resume
SPGregory_Resume
 
Microsoft Teams – The Future of Teamwork in Office 365
Microsoft Teams – The Future of Teamwork in Office 365Microsoft Teams – The Future of Teamwork in Office 365
Microsoft Teams – The Future of Teamwork in Office 365
 
AbbyBrownAB_Resume
AbbyBrownAB_ResumeAbbyBrownAB_Resume
AbbyBrownAB_Resume
 
AbbyBrownAB_Resume
AbbyBrownAB_ResumeAbbyBrownAB_Resume
AbbyBrownAB_Resume
 
Testing Guide for SAP SuccessFactors
Testing Guide for SAP SuccessFactorsTesting Guide for SAP SuccessFactors
Testing Guide for SAP SuccessFactors
 

Mehr von ServiceRocket

Webinar: Software Adoption Crash Course for Customer Education Leaders
Webinar: Software Adoption Crash Course for Customer Education LeadersWebinar: Software Adoption Crash Course for Customer Education Leaders
Webinar: Software Adoption Crash Course for Customer Education LeadersServiceRocket
 
Designing Useful Workplace Chatbots for Workplace by Facebook
Designing Useful Workplace Chatbots for Workplace by FacebookDesigning Useful Workplace Chatbots for Workplace by Facebook
Designing Useful Workplace Chatbots for Workplace by FacebookServiceRocket
 
How AI Helps You By Taking Your Job
How AI Helps You By Taking Your JobHow AI Helps You By Taking Your Job
How AI Helps You By Taking Your JobServiceRocket
 
Using Agile Methodology to Predictably Build Better Customer Training
Using Agile Methodology to Predictably Build Better Customer TrainingUsing Agile Methodology to Predictably Build Better Customer Training
Using Agile Methodology to Predictably Build Better Customer TrainingServiceRocket
 
Webinar Slides: Building And Leveraging Your Customer Education Technology Stack
Webinar Slides: Building And Leveraging Your Customer Education Technology StackWebinar Slides: Building And Leveraging Your Customer Education Technology Stack
Webinar Slides: Building And Leveraging Your Customer Education Technology StackServiceRocket
 
Connecting Atlassian JIRA and Workplace by Facebook
Connecting Atlassian JIRA and Workplace by Facebook Connecting Atlassian JIRA and Workplace by Facebook
Connecting Atlassian JIRA and Workplace by Facebook ServiceRocket
 
Demonstrate the Value of Customer Education Using Salesforce
Demonstrate the Value of Customer Education Using SalesforceDemonstrate the Value of Customer Education Using Salesforce
Demonstrate the Value of Customer Education Using SalesforceServiceRocket
 
Recorded Webinar: Customer Education Strategies For Company Growth
Recorded Webinar: Customer Education Strategies For Company GrowthRecorded Webinar: Customer Education Strategies For Company Growth
Recorded Webinar: Customer Education Strategies For Company GrowthServiceRocket
 
Using SQL and Salesforce data to build a Product Catalog (or anything) in Con...
Using SQL and Salesforce data to build a Product Catalog (or anything) in Con...Using SQL and Salesforce data to build a Product Catalog (or anything) in Con...
Using SQL and Salesforce data to build a Product Catalog (or anything) in Con...ServiceRocket
 
Using SQL and Salesforce Data to Build a Product Catalog (or Anything) in Con...
Using SQL and Salesforce Data to Build a Product Catalog (or Anything) in Con...Using SQL and Salesforce Data to Build a Product Catalog (or Anything) in Con...
Using SQL and Salesforce Data to Build a Product Catalog (or Anything) in Con...ServiceRocket
 
Balancing Demands of Running A Customer Education Business
Balancing Demands of Running A Customer Education BusinessBalancing Demands of Running A Customer Education Business
Balancing Demands of Running A Customer Education BusinessServiceRocket
 
Getting Dev and QA Teams to Work Better Together
Getting Dev and QA Teams to Work Better TogetherGetting Dev and QA Teams to Work Better Together
Getting Dev and QA Teams to Work Better TogetherServiceRocket
 
How to create performance based certifications for software
How to create performance based certifications for softwareHow to create performance based certifications for software
How to create performance based certifications for softwareServiceRocket
 
Managing Knowledge For Customer Success
Managing Knowledge For Customer SuccessManaging Knowledge For Customer Success
Managing Knowledge For Customer SuccessServiceRocket
 
How To Design Customer Training For People Who Don't Think They Need It
How To Design Customer Training For People Who Don't Think They Need ItHow To Design Customer Training For People Who Don't Think They Need It
How To Design Customer Training For People Who Don't Think They Need ItServiceRocket
 
Enterprise Software Training: How to Do Certifications Right
Enterprise Software Training: How to Do Certifications RightEnterprise Software Training: How to Do Certifications Right
Enterprise Software Training: How to Do Certifications RightServiceRocket
 
Scrum Is Also For Marketers: A Practical Approach to Using Scrum to Manage Ma...
Scrum Is Also For Marketers: A Practical Approach to Using Scrum to Manage Ma...Scrum Is Also For Marketers: A Practical Approach to Using Scrum to Manage Ma...
Scrum Is Also For Marketers: A Practical Approach to Using Scrum to Manage Ma...ServiceRocket
 
Yes! Enterprise Software Can Increase Product Sales!
Yes! Enterprise Software Can Increase Product Sales!Yes! Enterprise Software Can Increase Product Sales!
Yes! Enterprise Software Can Increase Product Sales!ServiceRocket
 
How to Target the Right Training to the Right Customers
How to Target the Right Training to the Right CustomersHow to Target the Right Training to the Right Customers
How to Target the Right Training to the Right CustomersServiceRocket
 
Vital Roles and Org Structures of Great Software Training Functions
Vital Roles and Org Structures of Great Software Training FunctionsVital Roles and Org Structures of Great Software Training Functions
Vital Roles and Org Structures of Great Software Training FunctionsServiceRocket
 

Mehr von ServiceRocket (20)

Webinar: Software Adoption Crash Course for Customer Education Leaders
Webinar: Software Adoption Crash Course for Customer Education LeadersWebinar: Software Adoption Crash Course for Customer Education Leaders
Webinar: Software Adoption Crash Course for Customer Education Leaders
 
Designing Useful Workplace Chatbots for Workplace by Facebook
Designing Useful Workplace Chatbots for Workplace by FacebookDesigning Useful Workplace Chatbots for Workplace by Facebook
Designing Useful Workplace Chatbots for Workplace by Facebook
 
How AI Helps You By Taking Your Job
How AI Helps You By Taking Your JobHow AI Helps You By Taking Your Job
How AI Helps You By Taking Your Job
 
Using Agile Methodology to Predictably Build Better Customer Training
Using Agile Methodology to Predictably Build Better Customer TrainingUsing Agile Methodology to Predictably Build Better Customer Training
Using Agile Methodology to Predictably Build Better Customer Training
 
Webinar Slides: Building And Leveraging Your Customer Education Technology Stack
Webinar Slides: Building And Leveraging Your Customer Education Technology StackWebinar Slides: Building And Leveraging Your Customer Education Technology Stack
Webinar Slides: Building And Leveraging Your Customer Education Technology Stack
 
Connecting Atlassian JIRA and Workplace by Facebook
Connecting Atlassian JIRA and Workplace by Facebook Connecting Atlassian JIRA and Workplace by Facebook
Connecting Atlassian JIRA and Workplace by Facebook
 
Demonstrate the Value of Customer Education Using Salesforce
Demonstrate the Value of Customer Education Using SalesforceDemonstrate the Value of Customer Education Using Salesforce
Demonstrate the Value of Customer Education Using Salesforce
 
Recorded Webinar: Customer Education Strategies For Company Growth
Recorded Webinar: Customer Education Strategies For Company GrowthRecorded Webinar: Customer Education Strategies For Company Growth
Recorded Webinar: Customer Education Strategies For Company Growth
 
Using SQL and Salesforce data to build a Product Catalog (or anything) in Con...
Using SQL and Salesforce data to build a Product Catalog (or anything) in Con...Using SQL and Salesforce data to build a Product Catalog (or anything) in Con...
Using SQL and Salesforce data to build a Product Catalog (or anything) in Con...
 
Using SQL and Salesforce Data to Build a Product Catalog (or Anything) in Con...
Using SQL and Salesforce Data to Build a Product Catalog (or Anything) in Con...Using SQL and Salesforce Data to Build a Product Catalog (or Anything) in Con...
Using SQL and Salesforce Data to Build a Product Catalog (or Anything) in Con...
 
Balancing Demands of Running A Customer Education Business
Balancing Demands of Running A Customer Education BusinessBalancing Demands of Running A Customer Education Business
Balancing Demands of Running A Customer Education Business
 
Getting Dev and QA Teams to Work Better Together
Getting Dev and QA Teams to Work Better TogetherGetting Dev and QA Teams to Work Better Together
Getting Dev and QA Teams to Work Better Together
 
How to create performance based certifications for software
How to create performance based certifications for softwareHow to create performance based certifications for software
How to create performance based certifications for software
 
Managing Knowledge For Customer Success
Managing Knowledge For Customer SuccessManaging Knowledge For Customer Success
Managing Knowledge For Customer Success
 
How To Design Customer Training For People Who Don't Think They Need It
How To Design Customer Training For People Who Don't Think They Need ItHow To Design Customer Training For People Who Don't Think They Need It
How To Design Customer Training For People Who Don't Think They Need It
 
Enterprise Software Training: How to Do Certifications Right
Enterprise Software Training: How to Do Certifications RightEnterprise Software Training: How to Do Certifications Right
Enterprise Software Training: How to Do Certifications Right
 
Scrum Is Also For Marketers: A Practical Approach to Using Scrum to Manage Ma...
Scrum Is Also For Marketers: A Practical Approach to Using Scrum to Manage Ma...Scrum Is Also For Marketers: A Practical Approach to Using Scrum to Manage Ma...
Scrum Is Also For Marketers: A Practical Approach to Using Scrum to Manage Ma...
 
Yes! Enterprise Software Can Increase Product Sales!
Yes! Enterprise Software Can Increase Product Sales!Yes! Enterprise Software Can Increase Product Sales!
Yes! Enterprise Software Can Increase Product Sales!
 
How to Target the Right Training to the Right Customers
How to Target the Right Training to the Right CustomersHow to Target the Right Training to the Right Customers
How to Target the Right Training to the Right Customers
 
Vital Roles and Org Structures of Great Software Training Functions
Vital Roles and Org Structures of Great Software Training FunctionsVital Roles and Org Structures of Great Software Training Functions
Vital Roles and Org Structures of Great Software Training Functions
 

Kürzlich hochgeladen

Crafting the Perfect Measurement Sheet with PLM Integration
Crafting the Perfect Measurement Sheet with PLM IntegrationCrafting the Perfect Measurement Sheet with PLM Integration
Crafting the Perfect Measurement Sheet with PLM IntegrationWave PLM
 
10 Essential Software Testing Tools You Need to Know About.pdf
10 Essential Software Testing Tools You Need to Know About.pdf10 Essential Software Testing Tools You Need to Know About.pdf
10 Essential Software Testing Tools You Need to Know About.pdfkalichargn70th171
 
How to pick right visual testing tool.pdf
How to pick right visual testing tool.pdfHow to pick right visual testing tool.pdf
How to pick right visual testing tool.pdfTestgrid.io
 
A Guideline to Zendesk to Re:amaze Data Migration
A Guideline to Zendesk to Re:amaze Data MigrationA Guideline to Zendesk to Re:amaze Data Migration
A Guideline to Zendesk to Re:amaze Data MigrationHelp Desk Migration
 
AI/ML Infra Meetup | ML explainability in Michelangelo
AI/ML Infra Meetup | ML explainability in MichelangeloAI/ML Infra Meetup | ML explainability in Michelangelo
AI/ML Infra Meetup | ML explainability in MichelangeloAlluxio, Inc.
 
OpenChain @ LF Japan Executive Briefing - May 2024
OpenChain @ LF Japan Executive Briefing - May 2024OpenChain @ LF Japan Executive Briefing - May 2024
OpenChain @ LF Japan Executive Briefing - May 2024Shane Coughlan
 
Facemoji Keyboard released its 2023 State of Emoji report, outlining the most...
Facemoji Keyboard released its 2023 State of Emoji report, outlining the most...Facemoji Keyboard released its 2023 State of Emoji report, outlining the most...
Facemoji Keyboard released its 2023 State of Emoji report, outlining the most...rajkumar669520
 
SQL Injection Introduction and Prevention
SQL Injection Introduction and PreventionSQL Injection Introduction and Prevention
SQL Injection Introduction and PreventionMohammed Fazuluddin
 
Mastering Windows 7 A Comprehensive Guide for Power Users .pdf
Mastering Windows 7 A Comprehensive Guide for Power Users .pdfMastering Windows 7 A Comprehensive Guide for Power Users .pdf
Mastering Windows 7 A Comprehensive Guide for Power Users .pdfmbmh111980
 
What need to be mastered as AI-Powered Java Developers
What need to be mastered as AI-Powered Java DevelopersWhat need to be mastered as AI-Powered Java Developers
What need to be mastered as AI-Powered Java DevelopersEmilyJiang23
 
Tree in the Forest - Managing Details in BDD Scenarios (live2test 2024)
Tree in the Forest - Managing Details in BDD Scenarios (live2test 2024)Tree in the Forest - Managing Details in BDD Scenarios (live2test 2024)
Tree in the Forest - Managing Details in BDD Scenarios (live2test 2024)Gáspár Nagy
 
Secure Software Ecosystem Teqnation 2024
Secure Software Ecosystem Teqnation 2024Secure Software Ecosystem Teqnation 2024
Secure Software Ecosystem Teqnation 2024Soroosh Khodami
 
The Impact of PLM Software on Fashion Production
The Impact of PLM Software on Fashion ProductionThe Impact of PLM Software on Fashion Production
The Impact of PLM Software on Fashion ProductionWave PLM
 
AI/ML Infra Meetup | Perspective on Deep Learning Framework
AI/ML Infra Meetup | Perspective on Deep Learning FrameworkAI/ML Infra Meetup | Perspective on Deep Learning Framework
AI/ML Infra Meetup | Perspective on Deep Learning FrameworkAlluxio, Inc.
 
Workforce Efficiency with Employee Time Tracking Software.pdf
Workforce Efficiency with Employee Time Tracking Software.pdfWorkforce Efficiency with Employee Time Tracking Software.pdf
Workforce Efficiency with Employee Time Tracking Software.pdfDeskTrack
 
GraphSummit Stockholm - Neo4j - Knowledge Graphs and Product Updates
GraphSummit Stockholm - Neo4j - Knowledge Graphs and Product UpdatesGraphSummit Stockholm - Neo4j - Knowledge Graphs and Product Updates
GraphSummit Stockholm - Neo4j - Knowledge Graphs and Product UpdatesNeo4j
 
AI/ML Infra Meetup | Reducing Prefill for LLM Serving in RAG
AI/ML Infra Meetup | Reducing Prefill for LLM Serving in RAGAI/ML Infra Meetup | Reducing Prefill for LLM Serving in RAG
AI/ML Infra Meetup | Reducing Prefill for LLM Serving in RAGAlluxio, Inc.
 
KLARNA - Language Models and Knowledge Graphs: A Systems Approach
KLARNA -  Language Models and Knowledge Graphs: A Systems ApproachKLARNA -  Language Models and Knowledge Graphs: A Systems Approach
KLARNA - Language Models and Knowledge Graphs: A Systems ApproachNeo4j
 

Kürzlich hochgeladen (20)

Top Mobile App Development Companies 2024
Top Mobile App Development Companies 2024Top Mobile App Development Companies 2024
Top Mobile App Development Companies 2024
 
Crafting the Perfect Measurement Sheet with PLM Integration
Crafting the Perfect Measurement Sheet with PLM IntegrationCrafting the Perfect Measurement Sheet with PLM Integration
Crafting the Perfect Measurement Sheet with PLM Integration
 
10 Essential Software Testing Tools You Need to Know About.pdf
10 Essential Software Testing Tools You Need to Know About.pdf10 Essential Software Testing Tools You Need to Know About.pdf
10 Essential Software Testing Tools You Need to Know About.pdf
 
How to pick right visual testing tool.pdf
How to pick right visual testing tool.pdfHow to pick right visual testing tool.pdf
How to pick right visual testing tool.pdf
 
A Guideline to Zendesk to Re:amaze Data Migration
A Guideline to Zendesk to Re:amaze Data MigrationA Guideline to Zendesk to Re:amaze Data Migration
A Guideline to Zendesk to Re:amaze Data Migration
 
AI/ML Infra Meetup | ML explainability in Michelangelo
AI/ML Infra Meetup | ML explainability in MichelangeloAI/ML Infra Meetup | ML explainability in Michelangelo
AI/ML Infra Meetup | ML explainability in Michelangelo
 
OpenChain @ LF Japan Executive Briefing - May 2024
OpenChain @ LF Japan Executive Briefing - May 2024OpenChain @ LF Japan Executive Briefing - May 2024
OpenChain @ LF Japan Executive Briefing - May 2024
 
Facemoji Keyboard released its 2023 State of Emoji report, outlining the most...
Facemoji Keyboard released its 2023 State of Emoji report, outlining the most...Facemoji Keyboard released its 2023 State of Emoji report, outlining the most...
Facemoji Keyboard released its 2023 State of Emoji report, outlining the most...
 
SQL Injection Introduction and Prevention
SQL Injection Introduction and PreventionSQL Injection Introduction and Prevention
SQL Injection Introduction and Prevention
 
Mastering Windows 7 A Comprehensive Guide for Power Users .pdf
Mastering Windows 7 A Comprehensive Guide for Power Users .pdfMastering Windows 7 A Comprehensive Guide for Power Users .pdf
Mastering Windows 7 A Comprehensive Guide for Power Users .pdf
 
AI Hackathon.pptx
AI                        Hackathon.pptxAI                        Hackathon.pptx
AI Hackathon.pptx
 
What need to be mastered as AI-Powered Java Developers
What need to be mastered as AI-Powered Java DevelopersWhat need to be mastered as AI-Powered Java Developers
What need to be mastered as AI-Powered Java Developers
 
Tree in the Forest - Managing Details in BDD Scenarios (live2test 2024)
Tree in the Forest - Managing Details in BDD Scenarios (live2test 2024)Tree in the Forest - Managing Details in BDD Scenarios (live2test 2024)
Tree in the Forest - Managing Details in BDD Scenarios (live2test 2024)
 
Secure Software Ecosystem Teqnation 2024
Secure Software Ecosystem Teqnation 2024Secure Software Ecosystem Teqnation 2024
Secure Software Ecosystem Teqnation 2024
 
The Impact of PLM Software on Fashion Production
The Impact of PLM Software on Fashion ProductionThe Impact of PLM Software on Fashion Production
The Impact of PLM Software on Fashion Production
 
AI/ML Infra Meetup | Perspective on Deep Learning Framework
AI/ML Infra Meetup | Perspective on Deep Learning FrameworkAI/ML Infra Meetup | Perspective on Deep Learning Framework
AI/ML Infra Meetup | Perspective on Deep Learning Framework
 
Workforce Efficiency with Employee Time Tracking Software.pdf
Workforce Efficiency with Employee Time Tracking Software.pdfWorkforce Efficiency with Employee Time Tracking Software.pdf
Workforce Efficiency with Employee Time Tracking Software.pdf
 
GraphSummit Stockholm - Neo4j - Knowledge Graphs and Product Updates
GraphSummit Stockholm - Neo4j - Knowledge Graphs and Product UpdatesGraphSummit Stockholm - Neo4j - Knowledge Graphs and Product Updates
GraphSummit Stockholm - Neo4j - Knowledge Graphs and Product Updates
 
AI/ML Infra Meetup | Reducing Prefill for LLM Serving in RAG
AI/ML Infra Meetup | Reducing Prefill for LLM Serving in RAGAI/ML Infra Meetup | Reducing Prefill for LLM Serving in RAG
AI/ML Infra Meetup | Reducing Prefill for LLM Serving in RAG
 
KLARNA - Language Models and Knowledge Graphs: A Systems Approach
KLARNA -  Language Models and Knowledge Graphs: A Systems ApproachKLARNA -  Language Models and Knowledge Graphs: A Systems Approach
KLARNA - Language Models and Knowledge Graphs: A Systems Approach
 

Improving Teamwork and Performance with the Atlassian Product Suite

  • 1.
  • 2. • Founded Sydney 2001 • Palo Alto, CA HQ since 2010 • 180+ employees: • Palo Alto, Sydney, Kuala Lumpur, Santiago
  • 3. Yesenia Cisneros Senior Technology Consultant yesenia.cisneros@servicerocket.com
  • 6.
  • 7. v
  • 9. Cornelius Humphrey Director of Product Management Disrupt Technologies
  • 10.
  • 11.
  • 12. v
  • 13.
  • 14.
  • 15. &
  • 16.
  • 17. &
  • 18.
  • 20.
  • 22. v
  • 24. Elizabeth Parker Director of Support Disrupt Technologies
  • 25.
  • 26.
  • 27. v
  • 28.
  • 29.
  • 30. &
  • 32.
  • 33. Knowledge Base SLAs Reporting
  • 34. v
  • 36. William Purgason Director of Marketing Disrupt Technologies
  • 37.
  • 38.
  • 39. v
  • 40.
  • 42.
  • 43. &
  • 44. “I have an idea …” Published!
  • 45. Work done Work in progress
  • 47. v
  • 48.
  • 49. v
  • 51. UPCOMING WEBINARS Scrum is Also for Marketing: A Practical Approach to Using Scrum to Manage Marketing Projects Thursday, September 22 at 10am PT Special Guest: Mark Gopez Director of Marketing Gliffy . Register for upcoming Webinars: http://bit.ly/SRWebinars
  • 52.
  • 53. • Give your team one place to share, find, and collaborate on information they need to get work done. • Capture the knowledge that's too often lost in email inboxes and shared network drives in Confluence instead – where it's easy to find, use, and update. • Distribute a clear agenda before, take notes during, and assign tasks afterward. With all your notes and action items in one place, you can give email a break. • Document, discuss, and track product requirements so your developers can hit the ground running. • Set up your fully functional knowledge base
  • 54. • Use JIRA to capture and organize your team's issues, prioritize and take action on what's important, and stay up to date with what's going on around you. • JIRA has workflows to match your existing processes, that you can easily adapt as your team evolves. • Ensure that everyone on your team knows exactly what needs to be done when, then watch the job get done flawlessly. • JIRA's simple, intuitive interface allows you to collaborate with teammates and get the job done more efficiently. • Watch the issues that are most important to you,
  • 55. • Stash's interface makes administration and management tasks a breeze. Stash supports your growing Git repositories within the safety of your firewall. • Add users and groups, and delegate fine-grained permissions right from the UI. Create and manage repositories with Stash's project structure. Project level, repository level and branch level permissions. • Manage users and groups with Stash's internal directory, a JIRA crowd server, or your internal LDAP such as Microsoft Active Directory. And keep team collaboration productive with four levels of permissions – global, project, repository, and branch. • Code reviews make for better code quality. Stash offers lightweight code reviews via pull requests, making this best practice easy for developers to incorporate. • Associating issues with code changes is a key component for troubleshooting, reporting, and compliance. Connect Stash to JIRA for complete traceability of your team's development cycle. • Git allows teams to choose how they want to collaborate on
  • 56. • Bamboo does more than just run builds and tests. It connects issues, commits, test results, and deploys so the whole picture is available to your entire product team – from project managers, to devs and testers, to sys admins. • Extend issue tracking into the realm of continuous delivery when you connect Bamboo to JIRA. View builds and deployment status right from the deployment panel in every issue. • Bamboo is suitable for any language, and other popular technologies like Maven, Ant, Git, Mercurial, and SVN enjoy native support. Support for loads more technologies like Tomcat, Heroku and Grails are available as free add-ons. • Bamboo can trigger builds based on changes