Service Design TO

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4 SlideShares 6 Followers

4 SlideShares 6 Followers

service design design thinking servicedesign death design customer experience localgovernment customer service processimprovement design research palliative care designresearch experiencemap persona dying endoflife journey map touchpoints business design strategy selling

Aktivität
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Orchestrating the TSO Experience

Vor 7 Jahren • 379 Aufrufe

Making Sense of End of Life - a MyHealth Design Research Project

Vor 7 Jahren • 717 Aufrufe

Bridging the Distance - Communicating to Distance Family Members During Palliative Care

Vor 7 Jahren • 423 Aufrufe

Service Design in Local Government - A Case Study from The City of Toronto

Vor 6 Jahren • 940 Aufrufe

service design design thinking servicedesign death design customer experience localgovernment customer service processimprovement design research palliative care designresearch experiencemap persona dying endoflife journey map touchpoints business design strategy selling