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Through The
              Eyes
                of          Children
Where a FOUR year old’s
world meets the new
world of the Cluetrain




                  Gavin Heaton   // www.servantofchaos.com // servant@servantofchaos.com
       Gavin Heaton
                                                                                           1
       www.servantofchaos.com
People of earth 

   Gavin Heaton
                            2
   www.servantofchaos.com
A powerful global
conversation has begun.
   Gavin Heaton
                            3
   www.servantofchaos.com
Through the Internet,
people are discovering 

   Gavin Heaton
                            4
   www.servantofchaos.com
and inventing new ways to
share relevant knowledge
   Gavin Heaton
                            5
   www.servantofchaos.com

 with blinding speed.




   Gavin Heaton
                            6
   www.servantofchaos.com
As a direct result, markets
are getting smarter 

    Gavin Heaton
                              7
    www.servantofchaos.com
and getting smarter faster
than most companies.
   Gavin Heaton
                             8
   www.servantofchaos.com
1. Markets are conversations.




   Gavin Heaton
                                9
   www.servantofchaos.com
2. Markets consist of human
beings, not demographic
sectors.




   Gavin Heaton
                              10
   www.servantofchaos.com
12. There are no secrets.
   Gavin Heaton
                            11
   www.servantofchaos.com
20. Companies need to
 realize their markets are often
 laughing. At them.




Gavin Heaton
                               12
www.servantofchaos.com
26. Public Relations does not
relate to the public.




   Gavin Heaton
                                13
   www.servantofchaos.com
29. Elvis said it best: quot;We
can't go on together with
suspicious minds.quot;




    Gavin Heaton
                              14
    www.servantofchaos.com
36. Companies must ask
themselves where their
corporate cultures end.
   Gavin Heaton
                            15
   www.servantofchaos.com
52. Paranoia kills
conversation.




    Gavin Heaton
                             16
    www.servantofchaos.com
60. Markets want to talk to
companies

    Gavin Heaton
                              17
    www.servantofchaos.com
67. As markets, as workers,
we wonder why you're not
listening 





   Gavin Heaton
                              18
   www.servantofchaos.com
You seem to be speaking a
different language.
   Gavin Heaton
                            19
   www.servantofchaos.com
68. The inflated self-important
jargon you sling around 

what's that got to do with us?




    Gavin Heaton
                                  20
    www.servantofchaos.com
69. Maybe you're impressing
your investors. Maybe you're
impressing Wall Street 

   Gavin Heaton
                               21
   www.servantofchaos.com
You're not impressing us.




   Gavin Heaton
                            22
   www.servantofchaos.com
71. Your tired notions of quot;the
marketquot; make our eyes glaze
over.
    Gavin Heaton
                                 23
    www.servantofchaos.com
72. We like this new
marketplace much better.
In fact, we are creating it.




    Gavin Heaton
                               24
    www.servantofchaos.com
73. You're invited, but it's our
   world. Take your shoes off at
   the door.
Gavin Heaton
                                  25
www.servantofchaos.com
75. If you want us to talk to
you, tell us something. Make
it something interesting for a
change.
    Gavin Heaton
                                 26
    www.servantofchaos.com
78. You want us to pay?




   Gavin Heaton
                            27
   www.servantofchaos.com

 We want you to pay
attention.




   Gavin Heaton
                            28
   www.servantofchaos.com
82. Your product broke. Why?
   Gavin Heaton
                               29
   www.servantofchaos.com
84. We know some people
from your company. They're
pretty cool online 

   Gavin Heaton
                             30
   www.servantofchaos.com
Do you have any more like
that you're hiding? Can they
come out and play?
   Gavin Heaton
                               31
   www.servantofchaos.com
87. We'd like it if you got
what's going on here. That'd
be real nice.
   Gavin Heaton
                               32
   www.servantofchaos.com
89. We have real power and
we know it.

   Gavin Heaton
                             33
   www.servantofchaos.com
95. We are waking up and
linking to each other. We are
watching. But we are not
waiting.
   Gavin Heaton
                                34
   www.servantofchaos.com
Through The
              Eyes
                of          Children
Thank you!




                  Gavin Heaton   // www.servantofchaos.com // servant@servantofchaos.com
       Gavin Heaton
                                                                                           35
       www.servantofchaos.com
About Me




                             Name: Gavin Heaton
                         Web: www.servantofchaos.com
                            Twitter: servantofchaos




Gavin Heaton
                                                       36
www.servantofchaos.com
Licensing/Attributions



Ideas:
The Cluetrain Manifesto
www.cluetrain.com

The Age of Conversation
www.ageofconversation.com

See my blogroll @ servantofchaos.com

Original photography:
Olivia Heaton
Rose Heaton

Get this presentation:
www.slideshare.net/servantofchaos




      Gavin Heaton
                                                        37
      www.servantofchaos.com

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InterestingSouth: Cluetrain - Through the Eyes of a Child

  • 1. Through The Eyes of Children Where a FOUR year old’s world meets the new world of the Cluetrain Gavin Heaton // www.servantofchaos.com // servant@servantofchaos.com Gavin Heaton 1 www.servantofchaos.com
  • 2. People of earth 
 Gavin Heaton 2 www.servantofchaos.com
  • 3. A powerful global conversation has begun. Gavin Heaton 3 www.servantofchaos.com
  • 4. Through the Internet, people are discovering 
 Gavin Heaton 4 www.servantofchaos.com
  • 5. and inventing new ways to share relevant knowledge Gavin Heaton 5 www.servantofchaos.com
  • 6. 
 with blinding speed. Gavin Heaton 6 www.servantofchaos.com
  • 7. As a direct result, markets are getting smarter 
 Gavin Heaton 7 www.servantofchaos.com
  • 8. and getting smarter faster than most companies. Gavin Heaton 8 www.servantofchaos.com
  • 9. 1. Markets are conversations. Gavin Heaton 9 www.servantofchaos.com
  • 10. 2. Markets consist of human beings, not demographic sectors. Gavin Heaton 10 www.servantofchaos.com
  • 11. 12. There are no secrets. Gavin Heaton 11 www.servantofchaos.com
  • 12. 20. Companies need to realize their markets are often laughing. At them. Gavin Heaton 12 www.servantofchaos.com
  • 13. 26. Public Relations does not relate to the public. Gavin Heaton 13 www.servantofchaos.com
  • 14. 29. Elvis said it best: quot;We can't go on together with suspicious minds.quot; Gavin Heaton 14 www.servantofchaos.com
  • 15. 36. Companies must ask themselves where their corporate cultures end. Gavin Heaton 15 www.servantofchaos.com
  • 16. 52. Paranoia kills conversation. Gavin Heaton 16 www.servantofchaos.com
  • 17. 60. Markets want to talk to companies Gavin Heaton 17 www.servantofchaos.com
  • 18. 67. As markets, as workers, we wonder why you're not listening 
 Gavin Heaton 18 www.servantofchaos.com
  • 19. You seem to be speaking a different language. Gavin Heaton 19 www.servantofchaos.com
  • 20. 68. The inflated self-important jargon you sling around 
 what's that got to do with us? Gavin Heaton 20 www.servantofchaos.com
  • 21. 69. Maybe you're impressing your investors. Maybe you're impressing Wall Street 
 Gavin Heaton 21 www.servantofchaos.com
  • 22. You're not impressing us. Gavin Heaton 22 www.servantofchaos.com
  • 23. 71. Your tired notions of quot;the marketquot; make our eyes glaze over. Gavin Heaton 23 www.servantofchaos.com
  • 24. 72. We like this new marketplace much better. In fact, we are creating it. Gavin Heaton 24 www.servantofchaos.com
  • 25. 73. You're invited, but it's our world. Take your shoes off at the door. Gavin Heaton 25 www.servantofchaos.com
  • 26. 75. If you want us to talk to you, tell us something. Make it something interesting for a change. Gavin Heaton 26 www.servantofchaos.com
  • 27. 78. You want us to pay? Gavin Heaton 27 www.servantofchaos.com
  • 28. 
 We want you to pay attention. Gavin Heaton 28 www.servantofchaos.com
  • 29. 82. Your product broke. Why? Gavin Heaton 29 www.servantofchaos.com
  • 30. 84. We know some people from your company. They're pretty cool online 
 Gavin Heaton 30 www.servantofchaos.com
  • 31. Do you have any more like that you're hiding? Can they come out and play? Gavin Heaton 31 www.servantofchaos.com
  • 32. 87. We'd like it if you got what's going on here. That'd be real nice. Gavin Heaton 32 www.servantofchaos.com
  • 33. 89. We have real power and we know it. Gavin Heaton 33 www.servantofchaos.com
  • 34. 95. We are waking up and linking to each other. We are watching. But we are not waiting. Gavin Heaton 34 www.servantofchaos.com
  • 35. Through The Eyes of Children Thank you! Gavin Heaton // www.servantofchaos.com // servant@servantofchaos.com Gavin Heaton 35 www.servantofchaos.com
  • 36. About Me Name: Gavin Heaton Web: www.servantofchaos.com Twitter: servantofchaos Gavin Heaton 36 www.servantofchaos.com
  • 37. Licensing/Attributions Ideas: The Cluetrain Manifesto www.cluetrain.com The Age of Conversation www.ageofconversation.com See my blogroll @ servantofchaos.com Original photography: Olivia Heaton Rose Heaton Get this presentation: www.slideshare.net/servantofchaos Gavin Heaton 37 www.servantofchaos.com