Learn How SBM is powering fluid, flexible IT service management with SSM

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Showcasing the newest release of Serena Business Manager, the next generation of TeamTrack and Tracker! This presentation demonstrates and discusses how SBM 10.1.3 makes it easier to develop, use and administer SBM-powered applications. See the new User Interface, Work center, Universal Search and other features.

Technologie Business

Discussion & Demo: SBM Powered Serena
Service Manager
SERENA SOFTWARE INC.1
May 2014

Agenda
• Welcome and Introductions
• Serena Service Manager
• Solution Demonstration
• Questions & Answers
SERENA SOFTWARE INC.2

Welcome & Introductions
SERENA SOFTWARE INC.3
Chad Hulse
Customer Success Manager
Phil Hombledal
Solution Architect

SERENA SOFTWARE INC.4
Serena Service Manager:
Revolutionary Process-Based ITSM

Serena Service Manager
SERENA SOFTWARE INC.5
SLA Management
Incident Management
Problem Management
Change Management
Configuration Management
Social ITVisual App Comparison
ITSM + Release Management
Reports & Dashboards

Partnered With InControl for Asset Management
6 SERENA SOFTWARE INC.
• Asset Discovery: Discover and inventory IT
assets (e.g., software, hardware)
• Populate Serena CMDB
• Impact analysis & visualization
• Software Usage: Analyze software utilization
• Mediate out-of-compliance situations
• Initiate software purchase requisition
• Asset Lifecycle Management: Track details
of IT asset contracts (e.g., support, lease,
warranty)
• Initiate contract review/ renegotiation
• Initiate asset purchase requisition

Serena Request Center
SERENA SOFTWARE INC.7
SBM App Publishing
Enterprise Service Catalog
Rich Request Forms
Unified Request Tracking SLA Tracking
Integrated Knowledge Base

Demonstration
SERENA SOFTWARE INC.8
RespondServiceRequest

The Serena Service Manager Difference
SERENA SOFTWARE INC.9
2. End User Easy
to help drive adoption
5. On-Premise and Cloud
to streamline deployment
1. Process-Based Flexibility
to reduce overall TCO
3. End-to-End Visibility
to speed issue resolution
4. ITIL Out of the Box
to follow best practices

Serena Customers Orchestrate Their IT Services
SERENA SOFTWARE INC.10

Questions And Answers
SERENA SOFTWARE INC.11
Learn more about Serena
Service Manager at
www.serena.com/itsm

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Learn How SBM is powering fluid, flexible IT service management with SSM

1. Discussion & Demo: SBM Powered Serena Service Manager SERENA SOFTWARE INC.1 May 2014

2. Agenda • Welcome and Introductions • Serena Service Manager • Solution Demonstration • Questions & Answers SERENA SOFTWARE INC.2

3. Welcome & Introductions SERENA SOFTWARE INC.3 Chad Hulse Customer Success Manager Phil Hombledal Solution Architect

4. SERENA SOFTWARE INC.4 Serena Service Manager: Revolutionary Process-Based ITSM

5. Serena Service Manager SERENA SOFTWARE INC.5 SLA Management Incident Management Problem Management Change Management Configuration Management Social ITVisual App Comparison ITSM + Release Management Reports & Dashboards

6. Partnered With InControl for Asset Management 6 SERENA SOFTWARE INC. • Asset Discovery: Discover and inventory IT assets (e.g., software, hardware) • Populate Serena CMDB • Impact analysis & visualization • Software Usage: Analyze software utilization • Mediate out-of-compliance situations • Initiate software purchase requisition • Asset Lifecycle Management: Track details of IT asset contracts (e.g., support, lease, warranty) • Initiate contract review/ renegotiation • Initiate asset purchase requisition

7. Serena Request Center SERENA SOFTWARE INC.7 SBM App Publishing Enterprise Service Catalog Rich Request Forms Unified Request Tracking SLA Tracking Integrated Knowledge Base

8. Demonstration SERENA SOFTWARE INC.8 RespondServiceRequest

9. The Serena Service Manager Difference SERENA SOFTWARE INC.9 2. End User Easy to help drive adoption 5. On-Premise and Cloud to streamline deployment 1. Process-Based Flexibility to reduce overall TCO 3. End-to-End Visibility to speed issue resolution 4. ITIL Out of the Box to follow best practices

10. Serena Customers Orchestrate Their IT Services SERENA SOFTWARE INC.10

11. Questions And Answers SERENA SOFTWARE INC.11 Learn more about Serena Service Manager at www.serena.com/itsm

12. Thank You Serena Confidential

Learn How SBM is powering fluid, flexible IT service management with SSM

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