LOgistics KPI

고려대학교 Ph.D/PMP Lee Seouk Joo KPI 지수 선정과 운영 Version 0.9

My Project Profile: 이 석 주 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[email_address] , www.facebook.com/pmforum

목차 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],- Global competition 의 심화 - Life Cycle 단축 / Lead Time 단축 - Global Supply Network 의 복잡화 ,[object Object],- Core Competence 에 초점 – 아웃소싱의 증가 - 송화주부터 수화주까지 Process Visibility 의 확보 - SCM 확대로 3PL 의 기능 인식 증가 3PL 의 역할 필요 Global Logistics 필요성 증대 물류업계의 통합 및 제휴 ,[object Object],- 화주 ( 송 , 수 ) 의 다양한 서비스 요구 증대 - One-Stop Service 서비스 지향 - e-Logistics 필요 Global Logistics 환경

물류부문의 현상 ,[object Object],[object Object],[object Object],Supplier /Factory Trucker Freight Forwarder Carrier terminal Airlines Cargo terminal Freight Forwarder Trucker DC/Buyer Goods Issues Pick Up Export clearance Build Up Departure Arrival Break down Import clearance Delivery Goods Receipt Step 1 Step 4 Step 2 Step 3 Step 8 Step 5 Step 7 Step 6 Step 9 Internet EDI CVO

“ e-Logistics is the redesign and implementation of warehouse and transportation management processes using e-business as a competitive enabler.” 물류제공업자 제조업자 Raw materials supplier DC retailer 고객 (buyer) Component supplier e- Logistics ,[object Object],[object Object],[object Object],[object Object],[object Object],목 표 E-Logistics

Outbound Logistics Inbound Logistics Integrated e-Logistics (Danzas 사례 ) Sales and Marketing (customer) Production (customer) Storage Demand Forecasts Materials Planning Monitoring the Suppliers Monitoring the Orders Deliveries to Customers Customer service Monitoring the speed of circulation The Control of Recycled Material Product Development and Planning (customer) Information flow Monetary flow

“ Achieving operational excellence in the supply chain is a journey, not a destination… The only way to maintain the level of operational excellence needed to survive in this environment is through continuous improvement.” Manufacturers Wholesale Distributors Suppliers Customers Contract Manufacturers Logistics Providers Supplier Exchanges Customer Exchanges Logistics Exchanges Virtual Manufacturers Retailers Steve Banker and Sid Snitkin, “ Continuous Improvement: A Foundation for Operational Excellence, ” Supply Chain Management Review , March/April 2003. 물류부문의 Operational Excellence 부터 Goods Flow Information Flows Financial Flow

잘하고 있는 건가 ? 다 잘한다고 생각한다 .. 얼마나 ? 대충 !!! 아주 !!! 잘 !!! 조직의 수익에 효율적 일까 ? 글쎄 ? 내 업무는 ?

잘하기 위해 어디부터 고쳐야 할지 ..? 인터넷의 급속한 확산 디지털 네트워크 경제출현 유통 , 물류 프로세스 변화 인터넷 쇼핑몰의 등장 지불수단 변화 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],공급자 수요자 6 GUTTER!

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],물류 부문 업무의 특성 물류 업무특성은 비제조 분야로 일반 제조 부문과 다르다 . 일반적인 비제조 부문 의 업무 특성은 아래와 같다 .

6 시그마 추진 방법 : 제조 VS. 비제조 (*) 항목 제조부문 비제조부문 비고 개선의 목적 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],공공의 경우 기업보다 외부 조직과의 연계에서 업무 Loss 가 상당히 발생 개선 대상 ,[object Object],[object Object],[object Object],[object Object],[object Object],어떻게 Data 중심의 통계분석 Process Mapping (CFPM) ,[object Object],[object Object],누가 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],얼마나 과제당 6-12 개월 프로세스당 3~12 개월 통상적으로 프로세스안에 과제가 4~5 개 존재

Process Improvement 의 의미 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Step 1 (.05)/2HRS Step 2 (.13)/4HRS Step 3 (.05)2HRS (.05) DPU (.15) DPU (.10) DPU (.30) Overall TDU

What do we Need to improve? Precision or inconsistency Off-Target, Low Variation High Potential Defects Good Cp but Bad Cpk On Target High Variation High Potential Defects No so good Cp and Cpk On-Target, Low Variation Low Potential Defects Good Cp and Cpk ,[object Object],[object Object],LSL USL LSL USL LSL USL

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Current Processes

IRS – 세금관련 업무 / 공공분야 SIGMA (with ±1.5 Sigma Shift) 2 3 4 5 6 7 100K 10K 1K 100 10 1 (233 ppm) Best in Class 부품입고검사 비행기 이착륙 (0.43 ppm) 급여계산 Journal Vouchers 이동통신업 항공화물 취급 주문 업무 평균 식당 요금계산 의사처방 (6210 ppm) (3.4 ppm) 6 시그마로 본 우리의 업무 수준 (66810 ppm)

Cost Of Poor Quality (COPQ) ,[object Object],Six Sigma has a tremendous impact on revenues and the bottom line. From: Harry and Schroeder, Six Sigma: The Breakthrough Strategy Revolutionizing the World’s Top Corporations , (2000) Improved profits Focus on KPIs Increasing value Greater quality at lower costs Stronger operating ratios Growing capabilities Improved processes Customers get… Owners get… Sr. executives get… Participants get… … and results Sigma Level Cost of Poor Quality 2 3 4 5 6 Not competitive 25-40% of gross sales 15-25% of gross sales 5-15% of gross sales < 1% of gross sales

75% of ‘process’ projects provide benefits. 75% of application development projects fail Process orientation works Process Orientation Works

Strategic Learning Loop Initiatives & Programs test the hypotheses Output (Results) reporting Management Control Loop funding Input (Resources) update the strategy PERFORMANCE 85% of management teams spend less than one hour per month on strategy issues 92% of organizations do not report on lead indicators 60% of organizations don’t link strategy & budgets 78% of organizations lock budgets to an annual cycle 20% of organizations take more than 16 weeks to prepare a budget STRATEGY BALANCED SCORECARD BUDGET MAKE STRATEGY A CONTINUOUS PROCESS

Process Hierarchy Systems Skills SUB - PROCESS ACTIVITY BUSINESS PROCESS Standards Instructions Forms TASK

Source: Alec Sharp, Clariteq Current Processes-continue Culture, core competencies, and management systems ,[object Object],[object Object],[object Object],[object Object],[object Object],Business Process Workflow Design Information Systems Motivation & Measurement Policies and Rules Human Resources Facilities (or other) enables enables enables enables enables enables ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Mission, strategy, goals, and objectives supports

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KPI 도출시 유의할 점 .

지표 설계 및 확정 프로세스

6 시그마는 진화중 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

KPI 추진시 주요 이슈와 문제점

LOgistics KPI

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