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11
Closing the Gap
between technology and us
2
2
Many revolutionary changes seem ordinary to
us now
“The horse is here to stay but the automobile
is only a novelty – a fad.”
President of the Michigan Savings Bank advising Henry Ford’s lawyer,
Horace Rackham, not to invest in the Ford Motor Company.
33
The digital revolution continues –
from personal gadget to wearable tech
44
STAGE V:
Elevating
2030-2050
STAGE IV:
Anticipating
2020-2035
STAGE III:
Extracting
2010-2025
STAGE II:
Organising
1990-2015
STAGE I:
Surfacing
1950-1995
The Human - Technology Merge
The Five Stages
55
STAGE I:
Surfacing. 1950-1995.
The introduction and early spread of
screens and the world-wide-web
surfaces up information for us
66
STAGE II:
Organising. 1990-2015.
The organisation of the
information through search
engines, browsers, operating
systems and apps makes it
possible to get to what we
wanted
77
STAGE III:
Extracting. 2010-2025.
Introduction of machine learning
leads to dramatic improvements in
the extraction of information – from
advanced O.S. and semantic web
through to virtual assistants.
8
STAGE IV:
Anticipating. 2020-2035.
Deep learning AI leads to
technologies that
anticipate our needs and
interests, and start to make
decisions for us.
99
STAGE V:
Elevating. 2030-2050.
Artificial General Intelligence, Nano-tech, Bio-Tech and
Quantum Computing lead to humanity and technology
becoming indistinguishable from one and other, both
virtually and biologically. The Merge is complete.
Humanity evolves
1010
WE ARE HERE:
Fundamental developments
STAGE III:
Extracting.
2010-2025
STAGE II:
Organising.
1990-2015
STAGE I:
Surfacing.
1950-1995
1111
Stage 3 – Nine development areas
1. BOT LIFE
Chatbots will include NLUI
(Natural Language User Interface)
to enable voice conversation. And
they will appear as a layer across
websites, display ads, apps and
out-of-home experiences. The
technology will enable people to
intercept video ads and seamlessly
engage with the characters in the
ads.
3. NEXT-GEN VPA
The achievement of 98%+
accuracy level with true
natural language and organic
personality development will
be a game-changer. As will
the result of a full,
extensive open API network
that will allow you to ask
or buy anything.
2. MESSENGER
CONCIERGE
Conversation augmentation
within messenger and video
chat environments that add to
the conversation with
information and can organise
and book for you.
6. HEARABLES
Companies such as Doppler
Labs with its “Here One”
product will create a new
kind of device. Will be a
carrier for the VPA and
allow for location messaging
and event experience
augmentation.
8. FIRST-GEN MR
Magic Leap and Microsoft are
likely to lead the way. Early
products likely to have
commercial adoption. As the
price drops and portability
increases, it will become a
consumer device. This will
enable an information layer to
be overlaid onto the world.
9. THE VR WEB
Advancements in cloud
computing will enable the
creation of a universal
environment that we all
share. This will logically
lead to the construction of
parallel worlds –
advertisers will create
branded worlds, just as they
currently create websites.
5. NEXT WAVE
WEARABLES
The next wave of
smartwatches to be
independent of smartphones
and have deep-view
technology, so they can read
blood, assess hydration etc.
The addition of smart rings
with embedded microphones
will lead to significant
increase in engagement with
VPAs.
7. INTELLIGENT
LAYERS
An intelligence layer across
all video content
(leveraging machine
visioning) will enable
people to know about any
object, place, and yes,
brand. Social plug-ins will
enable purchases. Video
will emerge as a new retail
channel.
4. AMBIENT AI
An always on listening AI
in homes, hotels, cars
and, increasingly, public
places. Will be a
significant gate-way for
retail
1212
Next Wave
Wearables
Virtual Personal
Assistants
Stage 3 – Developments in practice
Mixed
Realities
13
1. Oracle, found that 80% of business leaders planned to implement chatbots by 2020.
Microsoft’s Dave Coplin also thinks they’ll be important: “Where we’re heading in the very short term is, if you don't have a chatbot, then
you're not open for business.” 13
AN EXAMPLE: ACTIONS ON
GOOGLE
NLU CHATBOT & PAYMENT INTEGRATION
Google I/O 17
NEXT-GEN VPA
(VIRTUAL PERSONAL ASSISTANT)
98%+ accuracy level with true-natural
language
| Extensive open API network1 | Organic
personality development
1414
BONE-INPUT: ALLOWS SOUND-IN WITHOUT
BLOCKING SOUND. EARLY EXAMPLE: SGNL
NEXT-WAVE
WEARABLES
Stand-alone | Deep view technology1 |
Smart-Rings
Doppler Labs’ “Here One” | Ambient AI
carrier | Translation
| Location messaging | Experience
Augmentation
1515
1. Apple building a team of AR/MR experts – hiring from Magic Leap and Facebook's Oculus.
STAGE III:
Extracting 2010-2025
AN EXAMPLE: MAGIC LEAP
THE EXPERIENCEMIXED REALITIES
Microsoft vs. Magic Leap vs.
Apple1 | Commercial then
Consumer | Intelligent-Layer
Across the World
1616
1. Apple building a team of AR/MR experts – hiring from Magic Leap and Facebook's Oculus.
STAGE III:
Extracting 2010-2025
AN EXAMPLE: MAGIC LEAP
THE EXPERIENCE
MIXED REALITIES
Microsoft vs. Magic Leap vs.
Apple1 | Commercial then
Consumer | Intelligent-Layer
Across the World
1717
How can
we
prepare
for the
future?
18
What marketers
should do now
18
5. Prepare Strategy for VR and MR
development
4. Build close ties with organizations
that are building data-layers
3. Start to build integration into VPA
2. Invest in knowledge-management
1. Create data strategy
1919
The human component continues
• MARKETING
TECHNOLOGIST
• DATA ANALYSTS
• COGNITIVE
CONSULTANTS
• ECOMMERCE
SPECIALISTS
• STRATEGISTS
• ASSET MANAGEMENT
• INVESTMENT PLANNING
• NEW CREATIVES
20
The expected applications are vast
Healthcare Education Real Estate
Art & Design
Architecture &
Engineering
Gaming &
Entertainment
Retail & eCommerce
2121
New technology comes with several
challenges
Price point
Reluctance to embrace new
tech
Product demos
User Experience
Impact on Society
SCALE/CULTURE
TECH/
DEVELOPMENT
Technological constraints
Competitive talent
High end graphics
High speed connectivity
Content production
REGULATION
Product Liability
Consumer privacy
Data privacy
Health and safety
Law
2222
“We can only
see a short
distance
ahead, but we
can see
plenty there
that needs to
be done.”
Alan Turing, Creator of
Modern Computing
Close the gap – You can shape the future
23
2424
Let’s Play! True or False?
• Stand up if you think it’s True
• Keep sitting if you think it’s False
2525
True or False?
“There were 800 million Internet
Users in the year 2000”
2626
False
“There were just 394 million Internet
Users in the year 2000. Today there
are 3.4 Billion”
2727
True or False?
“Bionic eyes have been used
successfully in an operation to help
the blind see.”
2828
True
“Surgeons in Manchester have performed the
first bionic eye implant in a patient.”

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SEMPL 19: SNEHA NAGESH, Global Search Business Director, PHD Global Business UK

  • 1. 11 Closing the Gap between technology and us
  • 2. 2 2 Many revolutionary changes seem ordinary to us now “The horse is here to stay but the automobile is only a novelty – a fad.” President of the Michigan Savings Bank advising Henry Ford’s lawyer, Horace Rackham, not to invest in the Ford Motor Company.
  • 3. 33 The digital revolution continues – from personal gadget to wearable tech
  • 4. 44 STAGE V: Elevating 2030-2050 STAGE IV: Anticipating 2020-2035 STAGE III: Extracting 2010-2025 STAGE II: Organising 1990-2015 STAGE I: Surfacing 1950-1995 The Human - Technology Merge The Five Stages
  • 5. 55 STAGE I: Surfacing. 1950-1995. The introduction and early spread of screens and the world-wide-web surfaces up information for us
  • 6. 66 STAGE II: Organising. 1990-2015. The organisation of the information through search engines, browsers, operating systems and apps makes it possible to get to what we wanted
  • 7. 77 STAGE III: Extracting. 2010-2025. Introduction of machine learning leads to dramatic improvements in the extraction of information – from advanced O.S. and semantic web through to virtual assistants.
  • 8. 8 STAGE IV: Anticipating. 2020-2035. Deep learning AI leads to technologies that anticipate our needs and interests, and start to make decisions for us.
  • 9. 99 STAGE V: Elevating. 2030-2050. Artificial General Intelligence, Nano-tech, Bio-Tech and Quantum Computing lead to humanity and technology becoming indistinguishable from one and other, both virtually and biologically. The Merge is complete. Humanity evolves
  • 10. 1010 WE ARE HERE: Fundamental developments STAGE III: Extracting. 2010-2025 STAGE II: Organising. 1990-2015 STAGE I: Surfacing. 1950-1995
  • 11. 1111 Stage 3 – Nine development areas 1. BOT LIFE Chatbots will include NLUI (Natural Language User Interface) to enable voice conversation. And they will appear as a layer across websites, display ads, apps and out-of-home experiences. The technology will enable people to intercept video ads and seamlessly engage with the characters in the ads. 3. NEXT-GEN VPA The achievement of 98%+ accuracy level with true natural language and organic personality development will be a game-changer. As will the result of a full, extensive open API network that will allow you to ask or buy anything. 2. MESSENGER CONCIERGE Conversation augmentation within messenger and video chat environments that add to the conversation with information and can organise and book for you. 6. HEARABLES Companies such as Doppler Labs with its “Here One” product will create a new kind of device. Will be a carrier for the VPA and allow for location messaging and event experience augmentation. 8. FIRST-GEN MR Magic Leap and Microsoft are likely to lead the way. Early products likely to have commercial adoption. As the price drops and portability increases, it will become a consumer device. This will enable an information layer to be overlaid onto the world. 9. THE VR WEB Advancements in cloud computing will enable the creation of a universal environment that we all share. This will logically lead to the construction of parallel worlds – advertisers will create branded worlds, just as they currently create websites. 5. NEXT WAVE WEARABLES The next wave of smartwatches to be independent of smartphones and have deep-view technology, so they can read blood, assess hydration etc. The addition of smart rings with embedded microphones will lead to significant increase in engagement with VPAs. 7. INTELLIGENT LAYERS An intelligence layer across all video content (leveraging machine visioning) will enable people to know about any object, place, and yes, brand. Social plug-ins will enable purchases. Video will emerge as a new retail channel. 4. AMBIENT AI An always on listening AI in homes, hotels, cars and, increasingly, public places. Will be a significant gate-way for retail
  • 12. 1212 Next Wave Wearables Virtual Personal Assistants Stage 3 – Developments in practice Mixed Realities
  • 13. 13 1. Oracle, found that 80% of business leaders planned to implement chatbots by 2020. Microsoft’s Dave Coplin also thinks they’ll be important: “Where we’re heading in the very short term is, if you don't have a chatbot, then you're not open for business.” 13 AN EXAMPLE: ACTIONS ON GOOGLE NLU CHATBOT & PAYMENT INTEGRATION Google I/O 17 NEXT-GEN VPA (VIRTUAL PERSONAL ASSISTANT) 98%+ accuracy level with true-natural language | Extensive open API network1 | Organic personality development
  • 14. 1414 BONE-INPUT: ALLOWS SOUND-IN WITHOUT BLOCKING SOUND. EARLY EXAMPLE: SGNL NEXT-WAVE WEARABLES Stand-alone | Deep view technology1 | Smart-Rings Doppler Labs’ “Here One” | Ambient AI carrier | Translation | Location messaging | Experience Augmentation
  • 15. 1515 1. Apple building a team of AR/MR experts – hiring from Magic Leap and Facebook's Oculus. STAGE III: Extracting 2010-2025 AN EXAMPLE: MAGIC LEAP THE EXPERIENCEMIXED REALITIES Microsoft vs. Magic Leap vs. Apple1 | Commercial then Consumer | Intelligent-Layer Across the World
  • 16. 1616 1. Apple building a team of AR/MR experts – hiring from Magic Leap and Facebook's Oculus. STAGE III: Extracting 2010-2025 AN EXAMPLE: MAGIC LEAP THE EXPERIENCE MIXED REALITIES Microsoft vs. Magic Leap vs. Apple1 | Commercial then Consumer | Intelligent-Layer Across the World
  • 18. 18 What marketers should do now 18 5. Prepare Strategy for VR and MR development 4. Build close ties with organizations that are building data-layers 3. Start to build integration into VPA 2. Invest in knowledge-management 1. Create data strategy
  • 19. 1919 The human component continues • MARKETING TECHNOLOGIST • DATA ANALYSTS • COGNITIVE CONSULTANTS • ECOMMERCE SPECIALISTS • STRATEGISTS • ASSET MANAGEMENT • INVESTMENT PLANNING • NEW CREATIVES
  • 20. 20 The expected applications are vast Healthcare Education Real Estate Art & Design Architecture & Engineering Gaming & Entertainment Retail & eCommerce
  • 21. 2121 New technology comes with several challenges Price point Reluctance to embrace new tech Product demos User Experience Impact on Society SCALE/CULTURE TECH/ DEVELOPMENT Technological constraints Competitive talent High end graphics High speed connectivity Content production REGULATION Product Liability Consumer privacy Data privacy Health and safety Law
  • 22. 2222 “We can only see a short distance ahead, but we can see plenty there that needs to be done.” Alan Turing, Creator of Modern Computing Close the gap – You can shape the future
  • 23. 23
  • 24. 2424 Let’s Play! True or False? • Stand up if you think it’s True • Keep sitting if you think it’s False
  • 25. 2525 True or False? “There were 800 million Internet Users in the year 2000”
  • 26. 2626 False “There were just 394 million Internet Users in the year 2000. Today there are 3.4 Billion”
  • 27. 2727 True or False? “Bionic eyes have been used successfully in an operation to help the blind see.”
  • 28. 2828 True “Surgeons in Manchester have performed the first bionic eye implant in a patient.”