1. Using an EDMS Designed by Marketed by Developed by

3. Evolution of Information & Application Delivery 2002 2005+ 1996 1999 “ Database-driven” Dynamic Sites “ Homegrown” Web Applications “ Configure-and-Go” Web Applications “ Brochure-ware” Static Web Pages “ State of the Art” Required Skill Sets Webmasters SQL Programmers JSP/ASP Developers Business Users Application Value (ROI)

4. Challenge – Finding information, right time, right place CUSTOMERS EMPLOYEES PARTNERS SUPPLIERS CUSTOMERS

5. Challenges compounded by Information Storage Habits

14. ISOXplorer – MS Word Integration

15. Searching for Documents

16. Searching for Documents

17. ISOXplorer – File Preview

18. ISOXplorer – Detailed Properties

19. ISOXplorer – Run a workflow

21. How is ISOXplorer compliant to ISO Documentation Requirements

22. ISO Documentation – Section 4 Std Para # Requirement How ISOXplorer Helps 4.1 General Requirements a. Are processes identified It allows modeling of processes in its system to automate execution and tracking of processes b. Sequence & interaction of processes determined? The sequence can be created to execute the process in a specific order. c. Criteria for operation of control of processes determined? ISOXplorer allows granular control over processes and how they are executed. d. Availability of resources to support processes & monitoring? ISOXplorer provides process monitoring in terms of time taken by an activity, performer etc. e. Are processes monitored & measured? ISOXplorer provides detailed calculation and measurement of different process activities f. Are actions implemented to achieve planned results with continual improvement? Detailed reporting and bottleneck identification will provide scope for process improvement. 4.2.1 Documentation Requirements General a. Are there documented statements for quality policy & objectives? ISOXplorer can act as a central store for all these statements with quick access and easily help keep the latest version available to respective users.

23. ISO Documentation – Section 4 Std Para # Requirement How ISOXplorer Helps b. Is there a quality manual ISOXplorer can assist in maintaining the latest copy of the quality manual along with publishing the latest copy to all relevant recipients c. Required documented procedures? Implemented? Maintained? ISOXplorer allows for implementation of the documentation process and also the maintenance process for quality documentation d. Required documents for effective planning, operation & control of processes. ISOXplorer can assist in maintaining the latest copy of the quality manual along with publishing the latest copy to all relevant recipients e. Records required by this standard available? ISOXplorer can assist in maintaining the latest copy of the quality manual along with publishing the latest copy to all relevant recipients 4.2.2 Quality Manual a. Scope of QMS with exclusions and justifications defined? ISOXplorer can assist in definition of scoped items for QMS and can send notifications in case any items are missing b. Documented procedures established or referenced? ISOXplorer can act as the repository for all procedures or the process management system for the procedures themselves

24. ISO Documentation – Section 4 Std Para # Requirement How ISOXplorer Helps c. Interaction of processes described? ISOXplorer allows for process interaction also between different processes as well as external organizational processes 4.2.3 Control of Documents – Is procedure established to insure: a. Documents are approved for adequacy prior to issue? ISOXplorer can be configured to prevent any publishing before a document is approved through a workflow b. Provision for review and update as necessary & re-approve? ISOXplorer provides a provision for re-approval of documents through the same or a different approval process as document creation c. Changes and current revision status of documents are identified? ISOXplorer maintains the version of documents stored in its repository and allows anyone with permissions to access the previous versions. d. Relevant version of applicable documents are available at points of use? ISOXplorer can be configured to publish the latest version only for general consumption (latest approved version only). Other versions can also be published as desired. e. Documents are legible and readily identifiable? ISOXplorer will maintain the consistency of the documents that are stored in ISOXplorer. It will not tamper with the contents of the document.

25. ISO Documentation – Section 4 Std Para # Requirement How ISOXplorer Helps f. Documents of external origin are identified and controlled? ISOXplorer can be easily enhanced to keep a separation between documents of external origin and internal origin g. Obsolete documents are controlled and identified? ISOXplorer provides the capability to control obsolete documents and mark them as records. These obsolete documents can also be purged after a specific timeframe. 4.2.4 Control of records Is procedure established to insure: Records maintained to provide evidence of conformity to requirements. Records are legible, identifiable and retrievable. Records are controlled for identification, storage, protection, retrieval, retention, and disposition. ISOXplorer provides a comprehensive records management. These records are non-editable by users and are controlled in form of access. These can be retrieved by users of appropriate access, retained for the desired interval of time and safely disposed at the end of the time interval

27. Alfresco Clients