Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Von der Fahrzeugkonfiguration zur Auslieferung: Ein Projektbericht der Sixt Leasing
1. 1
Camunda Community Event, Wolfgang Strunk und Jörg Wißmeier
München, 20.10.2015
Von der Fahrzeugkonfiguration zur Auslieferung:
Ein Projektbericht der Sixt Leasing
2. 2
Mobility services provider with highly attractive
and customer centric product offering
Mid-sized and large corporates Private and business customersCustomer focus
Full Service Leasing Fleet Management
Leasing / Vario Financing
+ Services
Key products
~50k(2) ~31k ~16k(2)
# of contracts
2014
Total: ~97k(1)
Value proposition
One-Stop-Online-Shop for >30
OEMs
• Price
• Transparency
• Convenience
OEM independent optimization of Total Cost of Ownership (TCO)
• Know-how
• Buying power
• Outsourcing
Sixt Leasing AG
(1) Each Sixt Leasing vehicle is linked to one contract. However, not all contracts refer to a Sixt Leasing vehicle (e.g. Fleet Management). Hence, the total number
of vehicles (~54k in 2014) is typically lower than the total number of contracts
(2) The contracts include new contracts (order book) for which the leased vehicle has not yet been delivered to the customer and pure service contracts
Fleet Leasing Fleet Management Online Retail
3. 3
Die Sixt Gruppe
Sixt bietet Mobilität – von einer Stunde bis zu fünf Jahren
MyDriver
Besonders komfortable und
günstige Alternative zu
Taxis
Einfach und leicht über
eine Smartphoneapp
zugänglich
Nicht an die
herkömmlichen Taxitarife
gebunden
Neuestes Produkt der
Sixtgruppe
Limousine Service
Mehr als 80.000
Fahrdienste p.a.
Höchste Qualitäts- und
Sicherheitsstandards
Keine Limousine ist älter
als 6 Monate
Drive Now
Carsharingprodukt von Sixt
Premiumfahrzeuge von
BMW/Mini (1er, X1, Mini)
Verfügbar in München,
Berlin, Düsseldorf, Köln,
Hamburg, Wien,
Kopenhagen und San
Francisco
Rent a Car
Tagesmiete
Wochenmiete
Langzeitmiete
54.000 Fahrzeuge
regelmäßig im operativen
Betrieb
Marktführer in Deutsch-
land mit mehr als 30%
Marktanteil
4. 4
Proprietary data and software development across
the value chain as key competitive advantage
Quote Procurement Contract Lifecycle ReturnProcess Level 1
Process Level 2
Tender &
Implementation
Vehicle
Order
Vehicle
Logistics
Vehicle
Handover
Final
Invoices
Quotes
Vehicle
Return
Invoices
Vehicle
Disposal
Customer Service
User
Service
Order
configuration
Vehicle
transport
Delivery
station
Registration Fuel invoicing
Lease- & full
service invoice
Parking ticket
management
Driver license
check
Contract
adjustment
Early return
Order
management
Handover to
the station
Validity check
Customer/
User change
Delivery date
coordination
Order changes
Reference
calculation
Cancellation
Incoming invoices (Check & enter, debit)
Pricing
Quotation
negotiations
Breakdown
service
Return to
retailer
Self-
marketing
Appraisal
Handover to
the retailer
Delivery
Collective
invoicing
Return
logistics
Return damage
invoice
Final invoicing
Vehicle
invoices
Fuel card
service
Contract
changes
Maintenance
& attrition
Damage
processing
Tire change &
replacement
Residual
value factors
Order checks
Work shop
routing
Preliminary
rental vehicle
Implementation
Damage
invoicing
Activation of
contract
Return letter
Leasing request &
contract check
Web portal & parameter keeping Reports & analyses (Customer demands)
Resignation
from contract
Cancellation
by customer
Purchasing
Software Modules
Customer facing
Internal
Source: Company information
6. 6
Identify and Wrap existing (business)
services and domains
existierende Landschaft Identifizierte Domänen
Vertrag
Angebot
Werkstatt-
Prüfung
Service Schnittstellen
Vertrag
Angebot
Werkstatt-
Prüfung
8. 8
Why is Sixt Leasing an integration company:
The supplier and customer network
9. 9
Why is Sixt Leasing an integration company:
The supplier and customer network
10. 10
Select a BPM Suite
Bieterfeld BPM@Sixt
Axonactive Tibco
Whitestein
Technologies
Camunda
Arvato Software AG Appian
Oracle Pegasystems OpenText
IBM
Bosch
Innovations
Bonitasoft
11. 11
What is the advantage of a modeled
workflow?
„Bei Kunde XYZ muss die Email zur Bestätigung einer Bestellung an den Nutzer
erst nach Freigabe durch die beiden Genehmiger versendet werden.“
Aktuelles Portal:
Controller Bestellung:
if(!$b2b_params[‚no_send_mail‘
]) {
$this-
>send_standard_mail();
}
Controller Genehmigung:
if($kdnr == 3452234) {
$this-
>send_user_mail_bcg();
}
Spaghetti-Code
Workflow Engine:
Transparent,
dokumentiert
12. 12
Re-use subprocesses for other type of ordering
• 10 Elemente können für den
Kunden ABC recycled werden
• Der Prozess
„Eigenanteilsberechnung“ ist
neu zu implementieren
28. 28
Lessons learned
- Cluster Betrieb und Spring
- Wiederverwendung von Prozessen (Thema Schneiden der Subprozesse)
- Integration testing
- Ganzheitliche Konfiguration
30. 30
Vielen Dank für die Aufmerksamkeit!
Wolfgang Strunk
Director
Software Development and Architecture
Sixt Leasing AG
Telefon: +49 (0) 89 7 44 44 4868
E-Mail: wolfgang.strunk@sixt.com
Jörg Wißmeier
B.A. (Wirt.-Inf.)
OPITZ CONSULTING Deutschland GmbH
Senior Consultant
Mobil: +49 162 2307684
joerg.wissmeier@opitz-consulting.com