1. Volunteer Management Success
Using Technology

2. Professional Story
 UNCW – Computer Science and Psychology
 Corning
 GE Global Nuclear Fuel
 Small Business Consulting
 netCorps
 TechEffect

3. Volunteer Story
 Founded Amnesty International at UNCW
– Darfur Campaign
– Global Awareness Week
– Annual SOA Protest
– Currently in year 9 of existence
 The Full Belly Project
 ZenVC / Baba Tree International
 Urban Ministries of Durham
 Project LIFT

4. Project LIFT cultivates an effective and well-connected nonprofit
community in the Triangle area by sharing knowledge and
resources, convening capacity-building events and fostering
collaborative relationships.
• Resource Sharing
• Collaboration
• Capacity Building

5. Project LIFT - History
 Brainchild of Angel Wright-Lanier
 Organized and run by AmeriCorps VISTA volunteers
 Originally a City of Raleigh Project, now independent
 Launch w/ Resource Raleigh conference in March
2010
 Quickly growing board on track to double in 2012
 Recently Held 3rd Annual Volunteer & Internship Fair

6. Project LIFT Strategy
1. Connect
3. Collaborate
5. Create

7. What We Do
2. Workshops
3. Annual Volunteer & Internship Fair
4. Monthly e-Newsletter (Resources and Events)
5. Resource and Capacity Mapping Project

8. Volunteer Management Systems (VMS)

9. Why does it matter?
 Of 1,005 respondents in 2009*
– 4 in 10 Volunteered in Past 12 Months
– Of them, 49% 1/mo or more frequently
– On Avg, donated 10x more than non-
volunteers
– 67% Donate to same place they volunteer
*See Last Slide for 2009 Fidelity Report

10. Types of Volunteers
 Admin/General Volunteers
 Staff-like Volunteers
 Interns

11. Overview – Types of Software
 Recruitment
 Management
 Retention

12. Recruitment
 Principle 1: Focus on People
 Attract & Acquire

13. Recruitment
 Principle 2: Incrementally Increase
Information Requested
 VolunteerMatch, Idealist, Activate Good
 What systems do you use for
recruitment?

14. Management
 CRM or VMS?
 What are you using and how is it
working for you?

15. Management
 Principle 3: Trial and Error
 NTEN, Idealware, and Techsoup
 NTEN 2011 Data Ecosystem Survey
 Idealware/Techsoup Consumers Guide
 Jayne Craven’s Listing of Software

16. Retention
 Principle 4: People want to connect &
contribute in meaningful ways, and be
acknowledge for it
 Social Media
– Facebook
– eNews
– Blog/Website
 Engage Volunteers in Process

17. Retention
 How have you acknowledged
volunteers for their efforts?

18. Further Information
 NTEN 2009 Data Ecosystem Survey
 NTEN 2011 Data Ecosystem Survey
 Idealware VMS Consumers Guide
 Jayne Craven's VMS Listing
 2009 Fidelity Charitable Giving Report
 Idealware Volunteer Software: Further Reading
 NCTech4Good

19. Homework
 What will be your next action?
 Why is this action important?
 By when will you complete it?

20. Questions or comments?

21. Contact Info
Sean Watson
sean@techeffectrocks.org
Facebook.com/RaleighProjectLIFT