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Social Media Strategy Fundamentals

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"Clothing The Emperor" is presentation designed to walk organizations through the 10 questions they need to ask in order to develop a social media strategy. This version of the presentation was given on January 30, 2011 to the NAICU Public Relations Academy.

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1 Clothing the Emperor 10 Questions to Ask When Developing A Social www.idfive.com Strategy 225 e. redwood street baltimore, md 21202 410.837.5555 Media
2 Source: Alterian’s Eighth Annual Survey, 2011 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
3 Marshal McLuhan “The medium is the message.” Media: a technology that affects society not by its content but by its characteristics. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
4 no “content”... ...but has social effect 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
5 “media” Sender information or data Receiver 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
5 “mass media” Receiver rd ata ati on o in form Sender information or data Receiver info rma tion or d ata Receiver 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
6 social: the interaction of humans with other humans media: technology used to store and deliver information or data 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
7 social media Participant or data ma tion r info Participant information or data Participant infor mati on o r dat a Participant 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
8 Social Media: technologies that facilitate interactions between humans using information or data. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
9 Social Media: technologies that facilitate conversations 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
10 A (somewhat incomplete) Timeline of Social Media not to scale USENET 1979 listserv Napster flickr 1986 1999 2004 pneumatic post 1865 SecondLife 2003 postal service Persia, 550BC The Palace radio ARPANET Wikipedia 1994 twitter 1891 1969 2001 The WELL Facebook 2006 1985 Friendster 2003 2002 @ MySpace YouTube email Third Voice 2003 2005 1966 BBS IRC 1999 1978 1988 telephone del.icio.us ~1890 2003 telegraph France, 1792 MUD1 Blogger 1978 1999 CompuServe MoveOn 1969 1998 digg epinions 2004 1999 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
11 What are you trying to accomplish? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
12 Social Media Matters: 50% of Forbes college rankings based on social media sources. the staff at CCAP gathered data from a variety of sources. They based 25% of the rankings on 4 million student evaluations of courses and instructors, as recorded on the Web site RateMyProfessors.com. Another 25% is based on post-graduate success, equally determined by enrollment-adjusted entries in Who's Who in America, and by a new metric, the average salaries of graduates reported by Payscale.com. source: Roger Casey, President, McDaniel College 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
13 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
13 Leads? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
13 Leads? Conversions? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
13 Leads? Conversions? Awareness? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
14 Success Metric ÷ Money Spent 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
15 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
15 $5,000 spent =$5/click 1,000 clicks 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
15 $5,000 spent =$5/click 1,000 clicks 1,000 clicks =10% conversion to leads =$50/lead 100 emails 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
15 $5,000 spent =$5/click 1,000 clicks 1,000 clicks =10% conversion to leads =$50/lead 100 emails 100 emails =5% conversion to sales =$1,000/ 5 enrollments enrollment 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
15 $5,000 spent =$5/click 1,000 clicks 1,000 clicks =10% conversion to leads =$50/lead 100 emails 100 emails =5% conversion to sales =$1,000/ 5 enrollments enrollment $1,000/enrollment 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
16 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
16 Hope is not a strategy. Rick Page 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
17 Why Social Media? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
18 Why? ๏ Where’s your audience? ๏ Do you want to build stronger relationships? ๏ Do you just want to be on the bandwagon? ๏ Do we fill a niche that’s not filled anywhere else? ๏ Do you do something better? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
19 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
20 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
21 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
22 Source: Mobile Shopping Framework: The role of mobile devices in the shopping process Yahoo! January 2011 Source: OTX “Teen Topix” Study, 2010 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
23 HOWEVER... 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
24 Ages of Mobile Social Media Users 13-17 : 7% 18-24 : 16% 25-34 : 34% 35-54 : 36% 55-64 : 5% 65+ :Nielsen, December 2009 source: 2% Facebook: It’s not “the kids” •400 Million Active Users •50% over 35 •26.8 under 24 •Older users stay longer source: New York Times, March 2010 Twitter: still figuring it out •24 and younger fastest growing segment •70% over 25 •57% income $60,000+ •52% college or graduate degree source: Quantcast, February 2010 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
25 What kind of social media will best help you achieve your goals? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
26 Uses of Social Media Person-to-Person Relationships ๏ Networking Organizing ๏ Publishing Sharing Experiences Discussions ๏ News Gathering & Distributing Information ๏ Collaboration Creating “Buzz” Communicating Experience ๏ Media Sharing Collaborating on Projects ๏ Reviews/Opinions/ Influencing Choices Directories Providing Guidance Fostering Common Interests ๏ Organizing Raising ๏ Virtual Worlds Awareness Raising Money 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
Are you prepared to give up control of your 27 brand...even a little bit? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
28 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
29 brand 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
29 Company brand Customers 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
30 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
30 Brands are collaborations. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
31 There’s nowhere to hide 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
31 There’s nowhere to hide ๏ Memes travel...or not 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
31 There’s nowhere to hide ๏ Memes travel...or not ๏ Honesty will out 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
31 There’s nowhere to hide ๏ Memes travel...or not ๏ Honesty will out ๏ Your brand is your experience....like it or not 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
31 There’s nowhere to hide ๏ Memes travel...or not ๏ Honesty will out ๏ Your brand is your experience....like it or not ๏ Forget about “crafting” anything 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
31 There’s nowhere to hide ๏ Memes travel...or not ๏ Honesty will out ๏ Your brand is your experience....like it or not ๏ Forget about “crafting” anything ๏ Embrace your detractors 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
31 There’s nowhere to hide ๏ Memes travel...or not ๏ Honesty will out ๏ Your brand is your experience....like it or not ๏ Forget about “crafting” anything ๏ Embrace your detractors ๏ BE HONEST 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
32 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
33 Reputation = Brand 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
34 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
34 Engage. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
How do you plan to get people to visit? 35 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
36 Not very likely 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
37 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
38Who is going to be responsible for maintaining your social media presence? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
39 Roadkill painting syndrome 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
40 Tips on staffing ๏ Make it part of the job description ๏ Provide clear evaluation criteria ๏ Expect autonomy ๏ Recognize the new workload ๏ Integrate with communications: it’s not a technical position 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
41 Do you have the resources? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
42 Costs ๏ Content creation on a regular basis ๏ Setting up site ๏ Monitoring ๏ Reporting ๏ Opportunity cost ๏ Production 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
How does social media fit into a larger 43 marketing/communications strategy? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
44 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
others Influencers self advertising direct (email, print, phone, etc.) influencers search influencers social media/peers web site Enrollmen Attention Interest Refinement Application Acceptance t “getting on the radar”“making it on the list” “making the cut” “taking the plunge” “decision time!” • experience • cost • financial aid availability • financial aid availability • financial aid offer • reputation • geography • campus visit • cost • other acceptances • awareness • majors • personal experience • brand experience • ongoing personal contact • 3rd party ratings • academics • academics • personal contact • peers • peers • campus characteristics• campus characteristics • family influence • family/influencers • peers • peers objective Decision Factors individual 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com 45
46 Carton’s Law: What Works Best Online is What Can Only Work Online 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
47 Carton’s Law 2: Technology Changes Quickly, People Change Slowly 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
What constitutes success? 48 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
49 Success Metrics ๏ Traffic ๏ Leads ๏ Enrollments ๏ Retention ๏ Engagement ๏ Awareness ๏ Being cool 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
50 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
51 What are you going to do less of if you commit resources to social media? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
52 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
53 Dealing With It 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
54 Managing the Conversation 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
54 Managing the Conversation ๏ Plan 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
54 Managing the Conversation ๏ Plan ๏ Monitor 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
54 Managing the Conversation ๏ Plan ๏ Monitor ๏ Evaluate 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
54 Managing the Conversation ๏ Plan ๏ Monitor ๏ Evaluate ๏ Engage 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
54 Managing the Conversation ๏ Plan ๏ Monitor ๏ Evaluate ๏ Engage 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
55 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
56 The 5 big questions 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
56 The 5 big questions 1.Why are we doing this? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
56 The 5 big questions 1.Why are we doing this? 2.How does it fit into our institutional mission and strategic plans? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
56 The 5 big questions 1.Why are we doing this? 2.How does it fit into our institutional mission and strategic plans? 3.Who is going to maintain it? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
56 The 5 big questions 1.Why are we doing this? 2.How does it fit into our institutional mission and strategic plans? 3.Who is going to maintain it? 4. How are we going to pay for it? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
56 The 5 big questions 1.Why are we doing this? 2.How does it fit into our institutional mission and strategic plans? 3.Who is going to maintain it? 4. How are we going to pay for it? 5.What are we going to do less of? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
57 Reputation Tracking Resources ๏ www.trackur.com ๏ www.whostalkin.com ๏ search.twitter.com ๏ www.blogsearchengine.com ๏ www.rapleaf.com ๏ www.blogpulse.com ๏ blogsearch.google.com ๏ www.monitter.com ๏ www.boardreader.com 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
58 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
58 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
58 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
58 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
59 Lessons of Generation TXT 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
59 Lessons of Generation TXT ๏ Things have changed. Drastically. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
59 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
59 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. ๏ Show, don’t tell. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
59 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. ๏ Show, don’t tell. ๏ More information is better...they’re going to find it out anyway. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
59 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. ๏ Show, don’t tell. ๏ More information is better...they’re going to find it out anyway. ๏ Accountability is a must. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
59 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. ๏ Show, don’t tell. ๏ More information is better...they’re going to find it out anyway. ๏ Accountability is a must. ๏ Authenticity is a given. “Three Under a Tree” ain’t gonna work anymore. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
59 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. ๏ Show, don’t tell. ๏ More information is better...they’re going to find it out anyway. ๏ Accountability is a must. ๏ Authenticity is a given. “Three Under a Tree” ain’t gonna work anymore. ๏ It’s about the experience. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
59 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. ๏ Show, don’t tell. ๏ More information is better...they’re going to find it out anyway. ๏ Accountability is a must. ๏ Authenticity is a given. “Three Under a Tree” ain’t gonna work anymore. ๏ It’s about the experience. ๏ Think individuals, not audiences 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
60 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
61 Let’s talk! sean.carton@idfive.com 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com

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Social Media Strategy Fundamentals

  • 1. 1 Clothing the Emperor 10 Questions to Ask When Developing A Social www.idfive.com Strategy 225 e. redwood street baltimore, md 21202 410.837.5555 Media
  • 2. 2 Source: Alterian’s Eighth Annual Survey, 2011 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 3. 3 Marshal McLuhan “The medium is the message.” Media: a technology that affects society not by its content but by its characteristics. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 4. 4 no “content”... ...but has social effect 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 5. 5 “media” Sender information or data Receiver 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 6. 5 “mass media” Receiver rd ata ati on o in form Sender information or data Receiver info rma tion or d ata Receiver 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 7. 6 social: the interaction of humans with other humans media: technology used to store and deliver information or data 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 8. 7 social media Participant or data ma tion r info Participant information or data Participant infor mati on o r dat a Participant 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 9. 8 Social Media: technologies that facilitate interactions between humans using information or data. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 10. 9 Social Media: technologies that facilitate conversations 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 11. 10 A (somewhat incomplete) Timeline of Social Media not to scale USENET 1979 listserv Napster flickr 1986 1999 2004 pneumatic post 1865 SecondLife 2003 postal service Persia, 550BC The Palace radio ARPANET Wikipedia 1994 twitter 1891 1969 2001 The WELL Facebook 2006 1985 Friendster 2003 2002 @ MySpace YouTube email Third Voice 2003 2005 1966 BBS IRC 1999 1978 1988 telephone del.icio.us ~1890 2003 telegraph France, 1792 MUD1 Blogger 1978 1999 CompuServe MoveOn 1969 1998 digg epinions 2004 1999 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 12. 11 What are you trying to accomplish? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 13. 12 Social Media Matters: 50% of Forbes college rankings based on social media sources. the staff at CCAP gathered data from a variety of sources. They based 25% of the rankings on 4 million student evaluations of courses and instructors, as recorded on the Web site RateMyProfessors.com. Another 25% is based on post-graduate success, equally determined by enrollment-adjusted entries in Who's Who in America, and by a new metric, the average salaries of graduates reported by Payscale.com. source: Roger Casey, President, McDaniel College 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 14. 13 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 15. 13 Leads? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 16. 13 Leads? Conversions? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 17. 13 Leads? Conversions? Awareness? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 18. 14 Success Metric ÷ Money Spent 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 19. 15 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 20. 15 $5,000 spent =$5/click 1,000 clicks 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 21. 15 $5,000 spent =$5/click 1,000 clicks 1,000 clicks =10% conversion to leads =$50/lead 100 emails 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 22. 15 $5,000 spent =$5/click 1,000 clicks 1,000 clicks =10% conversion to leads =$50/lead 100 emails 100 emails =5% conversion to sales =$1,000/ 5 enrollments enrollment 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 23. 15 $5,000 spent =$5/click 1,000 clicks 1,000 clicks =10% conversion to leads =$50/lead 100 emails 100 emails =5% conversion to sales =$1,000/ 5 enrollments enrollment $1,000/enrollment 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 24. 16 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 25. 16 Hope is not a strategy. Rick Page 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 26. 17 Why Social Media? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 27. 18 Why? ๏ Where’s your audience? ๏ Do you want to build stronger relationships? ๏ Do you just want to be on the bandwagon? ๏ Do we fill a niche that’s not filled anywhere else? ๏ Do you do something better? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 28. 19 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 29. 20 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 30. 21 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 31. 22 Source: Mobile Shopping Framework: The role of mobile devices in the shopping process Yahoo! January 2011 Source: OTX “Teen Topix” Study, 2010 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 32. 23 HOWEVER... 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 33. 24 Ages of Mobile Social Media Users 13-17 : 7% 18-24 : 16% 25-34 : 34% 35-54 : 36% 55-64 : 5% 65+ :Nielsen, December 2009 source: 2% Facebook: It’s not “the kids” •400 Million Active Users •50% over 35 •26.8 under 24 •Older users stay longer source: New York Times, March 2010 Twitter: still figuring it out •24 and younger fastest growing segment •70% over 25 •57% income $60,000+ •52% college or graduate degree source: Quantcast, February 2010 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 34. 25 What kind of social media will best help you achieve your goals? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 35. 26 Uses of Social Media Person-to-Person Relationships ๏ Networking Organizing ๏ Publishing Sharing Experiences Discussions ๏ News Gathering & Distributing Information ๏ Collaboration Creating “Buzz” Communicating Experience ๏ Media Sharing Collaborating on Projects ๏ Reviews/Opinions/ Influencing Choices Directories Providing Guidance Fostering Common Interests ๏ Organizing Raising ๏ Virtual Worlds Awareness Raising Money 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 36. Are you prepared to give up control of your 27 brand...even a little bit? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 37. 28 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 38. 29 brand 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 39. 29 Company brand Customers 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 40. 30 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 41. 30 Brands are collaborations. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 42. 31 There’s nowhere to hide 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 43. 31 There’s nowhere to hide ๏ Memes travel...or not 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 44. 31 There’s nowhere to hide ๏ Memes travel...or not ๏ Honesty will out 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 45. 31 There’s nowhere to hide ๏ Memes travel...or not ๏ Honesty will out ๏ Your brand is your experience....like it or not 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 46. 31 There’s nowhere to hide ๏ Memes travel...or not ๏ Honesty will out ๏ Your brand is your experience....like it or not ๏ Forget about “crafting” anything 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 47. 31 There’s nowhere to hide ๏ Memes travel...or not ๏ Honesty will out ๏ Your brand is your experience....like it or not ๏ Forget about “crafting” anything ๏ Embrace your detractors 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 48. 31 There’s nowhere to hide ๏ Memes travel...or not ๏ Honesty will out ๏ Your brand is your experience....like it or not ๏ Forget about “crafting” anything ๏ Embrace your detractors ๏ BE HONEST 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 49. 32 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 50. 33 Reputation = Brand 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 51. 34 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 52. 34 Engage. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 53. How do you plan to get people to visit? 35 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 54. 36 Not very likely 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 55. 37 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 56. 38Who is going to be responsible for maintaining your social media presence? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 57. 39 Roadkill painting syndrome 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 58. 40 Tips on staffing ๏ Make it part of the job description ๏ Provide clear evaluation criteria ๏ Expect autonomy ๏ Recognize the new workload ๏ Integrate with communications: it’s not a technical position 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 59. 41 Do you have the resources? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 60. 42 Costs ๏ Content creation on a regular basis ๏ Setting up site ๏ Monitoring ๏ Reporting ๏ Opportunity cost ๏ Production 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 61. How does social media fit into a larger 43 marketing/communications strategy? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 62. 44 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 63. others Influencers self advertising direct (email, print, phone, etc.) influencers search influencers social media/peers web site Enrollmen Attention Interest Refinement Application Acceptance t “getting on the radar”“making it on the list” “making the cut” “taking the plunge” “decision time!” • experience • cost • financial aid availability • financial aid availability • financial aid offer • reputation • geography • campus visit • cost • other acceptances • awareness • majors • personal experience • brand experience • ongoing personal contact • 3rd party ratings • academics • academics • personal contact • peers • peers • campus characteristics• campus characteristics • family influence • family/influencers • peers • peers objective Decision Factors individual 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com 45
  • 64. 46 Carton’s Law: What Works Best Online is What Can Only Work Online 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 65. 47 Carton’s Law 2: Technology Changes Quickly, People Change Slowly 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 66. What constitutes success? 48 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 67. 49 Success Metrics ๏ Traffic ๏ Leads ๏ Enrollments ๏ Retention ๏ Engagement ๏ Awareness ๏ Being cool 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 68. 50 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 69. 51 What are you going to do less of if you commit resources to social media? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 70. 52 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 71. 53 Dealing With It 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 72. 54 Managing the Conversation 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 73. 54 Managing the Conversation ๏ Plan 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 74. 54 Managing the Conversation ๏ Plan ๏ Monitor 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 75. 54 Managing the Conversation ๏ Plan ๏ Monitor ๏ Evaluate 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 76. 54 Managing the Conversation ๏ Plan ๏ Monitor ๏ Evaluate ๏ Engage 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 77. 54 Managing the Conversation ๏ Plan ๏ Monitor ๏ Evaluate ๏ Engage 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 78. 55 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 79. 56 The 5 big questions 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 80. 56 The 5 big questions 1.Why are we doing this? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 81. 56 The 5 big questions 1.Why are we doing this? 2.How does it fit into our institutional mission and strategic plans? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 82. 56 The 5 big questions 1.Why are we doing this? 2.How does it fit into our institutional mission and strategic plans? 3.Who is going to maintain it? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 83. 56 The 5 big questions 1.Why are we doing this? 2.How does it fit into our institutional mission and strategic plans? 3.Who is going to maintain it? 4. How are we going to pay for it? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 84. 56 The 5 big questions 1.Why are we doing this? 2.How does it fit into our institutional mission and strategic plans? 3.Who is going to maintain it? 4. How are we going to pay for it? 5.What are we going to do less of? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 85. 57 Reputation Tracking Resources ๏ www.trackur.com ๏ www.whostalkin.com ๏ search.twitter.com ๏ www.blogsearchengine.com ๏ www.rapleaf.com ๏ www.blogpulse.com ๏ blogsearch.google.com ๏ www.monitter.com ๏ www.boardreader.com 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 86. 58 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 87. 58 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 88. 58 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 89. 58 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 90. 59 Lessons of Generation TXT 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 91. 59 Lessons of Generation TXT ๏ Things have changed. Drastically. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 92. 59 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 93. 59 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. ๏ Show, don’t tell. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 94. 59 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. ๏ Show, don’t tell. ๏ More information is better...they’re going to find it out anyway. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 95. 59 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. ๏ Show, don’t tell. ๏ More information is better...they’re going to find it out anyway. ๏ Accountability is a must. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 96. 59 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. ๏ Show, don’t tell. ๏ More information is better...they’re going to find it out anyway. ๏ Accountability is a must. ๏ Authenticity is a given. “Three Under a Tree” ain’t gonna work anymore. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 97. 59 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. ๏ Show, don’t tell. ๏ More information is better...they’re going to find it out anyway. ๏ Accountability is a must. ๏ Authenticity is a given. “Three Under a Tree” ain’t gonna work anymore. ๏ It’s about the experience. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 98. 59 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. ๏ Show, don’t tell. ๏ More information is better...they’re going to find it out anyway. ๏ Accountability is a must. ๏ Authenticity is a given. “Three Under a Tree” ain’t gonna work anymore. ๏ It’s about the experience. ๏ Think individuals, not audiences 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 99. 60 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 100. 61 Let’s talk! sean.carton@idfive.com 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com

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  37. Exercise: pick three types of social media and develop an idea for how you could use that to market a specific product.\n
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