http://www.sditraining.com.au A participant's workbook developed for the 2011 Toastmasters District 70 Advanced Club Leadership Training program. See other slides of course content.

1. District 70
Toastmasters
2011
Advanced Club
Leadership
Training
Training
Workbook

2. This test does not measure intelligence, your fluency with words, creativity, or mathematical ability.
It will, however, give you some gauge of your mental flexibility. In the three years since this test
was developed, few people have been found who could solve more than half of the questions on
the first try. Many, however, reported getting answers long after the testing had been set aside,
particularly at unexpected moments when their minds were relaxed. Some reported solving all the
questions over a period of several days. Take the test as your personal challenge. Sixteen (16)
correct answers out of the 22 = Genius.
Instructions: Each equation below contains the initials of words that make it correct. Finish the
missing words. For example : 60 = M in an H would be 60=minutes in an hour.
GOOD LUCK AND HAVE FUN!!!
To obtain the answers, simply click on the links when you complete your online feedback form.
1 26 = L of the A 12 90 = D in RA
2 7 = W of the W 13 4 = Q in a G
3 1001 = AN 14 24 = H in a D
4 12 = S of the Z 15 1 = W on a U
5 54 = C in a D (with the J) 16 57 = HV
6 9 = P in the SS 17 1000 = W that a P is W
7 88 = PK 18 29 = D in F in a LY
8 18 = H on a GC 19 64 = S on a C
9 32 = DF at which WF 20 40 = D and N of GF
10 200 = D for PG in M 21 80 = D to GA the W
11 3 = BM (SHTR) 22 2 = No. it T to T
Now for our Toastmaster ones. Good luck!Now for our Toastmaster ones. Good luck!Now for our Toastmaster ones. Good luck!Now for our Toastmaster ones. Good luck!
10 = S in a CCM10 = S in a CCM 9 = G for a PDC9 = G for a PDC
7 = M of SDP7 = M of SDP 5 = S in an ACM5 = S in an ACM
7 = EO of a TMC7 = EO of a TMC 1 = IPP of a TMC1 = IPP of a TMC
2
Mental Flexibility Test
During the break (or the boring bits), feel free to work out the puzzles below.

3. Core Sessions
Session 1: Review of the last 6 months: My leadership
experience
Session 2: Club Culture: How does it affect my club?
Session 3: Club Leadership Skills: Three pillars of a
successful club
Additional Sessions
Note: To give us the greatest flexibility in this round of training, we have considered
a range of factors including: your training group size, the allotted time frame of your
session, trainer delivery style and overall group participation, to determine if one or
both of the following sessions are presented at your Advanced Club Leadership
Training Session.
Session 4: Communicating and motivating across the
generations
Session 5: Decision making
Your Feedback
Your feedback is very valuable to us in preparing upcoming training
events and selecting future trainers. Please complete your feedback
form located on the District 70 website:
www.d70toastmasters.org/COT_Schedule.htm
! District 70 Toastmasters
2011 Advanced Club Leadership Training! 3

4. This session looks at your leadership experience as a club officer. It considers: Where you
are now? Where you want to be? How you get there? It is an extension to the goals
you might have set in the first round of training.
WHERE AM I NOW? Consider the following points and make some notes
1. What are my greatest achievements?
2. What are my biggest challenges...and have I learnt from them?
3. What have I learnt about myself in the last 6 months?
4. Do I feel like a valuable and contributing member of my executive team?
5. What will people say about me at the end of my club officer year?
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2011 Advanced Club Leadership Training! 4
Review of the last 6 months
My leadership experience

5. WHERE DO I WANT TO BE?
NOTES:
HOW DO I GET THERE?
What do I need to be?
eg: calmer, more assertive,
less aggressive, more
relaxed, less uptight, more
forgiving, more outgoing,
etc
What do I need to do?
eg: plan my time better, get
the agenda out on time,
follow up with someone,
form a committee, ask for
help, etc
What do I need to have?
eg: increased training, more
information, more
assistance, better supplies,
greater autonomy, more self
confidence, etc
Review of the last 6 months
My leadership experience
2011 Advanced Club Leadership Training! 5

6. Club culture affects what people see, what they experience, and how they participate.
Today we will look at what culture is, how it is communicated, what a winning club culture
is, and how we can develop a winning club culture.
Some Questions:
Are your club members enthusiastic? Yes / No / Donʼt know?
Is everybody working as a team and collaborating?
Are there any free riders
Yes / No / Donʼt know?
Are you satisfied with your clubs performance? Yes / No / Donʼt know?
Is morale in your club high? Yes / No / Donʼt know?
Are membersʼ needs being met? Yes / No / Donʼt know?
Are membersʼ goals being achieved? Yes / No / Donʼt know?
Is our membership turnover rate acceptable? Yes / No / Donʼt know?
Using the quality club audit (pg. 7) as a guide, provide answers to the following
three questions about your clubʼs culture:
What are we doing that we should keep doing?
What are we doing that we should stop doing?
What are we not doing that we could do to improve club performance?
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2011 Advanced Club Leadership Training! 6
Club Culture:
How does it affect my club?!

7. How does it affect my club?
! 7
!"Istheagendapublishedfor2meetingsin
advanceandsenttoallmembers?
!"Aremembersreadyandpreparedtocarry
outtheirprogramassignments?
!"Areallspeechesmanualspeechesfromthe
BasicandAdvancedC&Lmanuals?
!"Arecreativetable-topicsandexciting
themeprogramsfeatured?
!"Aretheevaluationspositiveandhelpfuland
baseduponprojectobjectivesandthe
speaker’slearningneeds?
!"DothemeetingsStart,KeepandEndon
Time?
ProgramPlanning
!"Domembersgreetguestsandmakethem
feelwelcome?
!"Areenjoyableandeducationalprograms
plannedwithexcitingthemes?
!"DoestheClubenjoyregularlyscheduled
socialevents?
!"AreclubmembersencouragedtoattendArea
andDistrictevents?
!"Areinter-clubeventsencouragedincluding
jointmeetingsandforums?
!"IsaClubnewsletter/bulletinissuedona
regularbasisandpresentedinalivelyformat?
!"Arenewmembersgivenaformalinduction
andpresentedwithapin,manual,etc.?
!"Arenewmembersassignedacoach/mentor
forone-on-oneassistance?
!"Arenewmembersbriefedonhowthe
educationalprogramhelpsdevelop
speakingandleadershipskills?
!"Isthereasurveyofeachnewmember’s
learningneeds?
!"Arenewmembersassignedaspeakingrole
assoonaspossible?
!"Arenewmembersencouragedonanon-
goingbasistoparticipateregularly?
!"Areguestsgreetedwarmlyandintroducedto
Officersandmembers?
!"Istheguestbookdisplayedandarename
tagsprovidedforvisitors?
!"Istheroomsetupwithagendasandballots
distributedandlectern,gavel,timerand
bannerinplace?
!"Isthemeetingvenueconvenientlylocated,
accessibleanduserfriendly?
!"Areguestsencouragedtoparticipateand
commentattheendofthemeeting?
!"Areguestsinvitedtojoinontheirfirstvisit?
!"Arealleducationalawardapplicationssent
immediatelytoWorldHeadquarters?
!"IsaMemberProgressChartpostedand
displayedateverymeeting?
!"DoestheClubformallyrecognisemember
educationalachievements?
!"DoestheClubacknowledgeandutilisepast
andpresentClubandDistrictleaders?
!"ArememberandClubachievements
publicised?
!"IstheDistinguishedClubPlanusedforboth
planningandrecognition?
!"DoestheClubactivelyworktomaintaina
minimumof20ormoremembers?
!"Aremembersretained,indicatingindividual
membersaresatisfiedandinvolvedwiththe
club?
!"IstheClubactivelypromotedinthe
communityorwithintheorganisation?
!"Arevariedandexcitingprogramsplanned
tostimulategrowthandclubdevelopment?
!"Aresponsorsofnewmembersrecognised?
!"DoestheCluborganiseregularmembership
buildingprograms?
MembershipStrength
RecogniseAchievements
FirstImpressions
NewMemberOrientation
FellowshipandVariety
ToastmastersClubQualityAudit
The36ServiceStandardsaClubneedstomeetinordertoconductQualityMeetingsandtofulfillit’smission
(BasedontheToastmastersMomentsofTruthmodule)
QualityClubAudit

8. This session looks at three areas of club performance. We have called them the: ‘Three
Pillars of Success’. They are not the only pillars that hold a club together, but if not
considered by clubs they can effect the overall functioning and wellbeing of a club.
PROCESSING NEW MEMBERS: THE LANCE MILLER MODEL
!
2011 Advanced Club Leadership Training! 8
Club Leadership Skills:
Three pillars of a successful club !
THE 3 PILLARS OF SUCCESS
Pillar 1:! _____________________
Pillar 2:! _____________________
Pillar 3:! _____________________!
VISITOR MEMBER
PRESIDENT

9. Club Leadership Skills
Three pillars of a successful club
2011 Advanced Club Leadership Training! 9
Meetings
withZing
ThankyouforusingtheevaluationversionofBuzan'siMindMap
MEETINGSWITHZING

10. NOTES:
In your club executive officer groups discuss what opportunities exist for clubs to enhance their
abilities in each of the three pillars for success. Share current successes or challenges. Due to
timing constraints you may not have time to discuss all of the pillars.
Before the meeting During the meeting
After the meeting Between meetings
Club Leadership Skills
Three pillars of a successful club
10! 2011 Advanced Club Leadership Training
ACTIVITY: My officer role:____________________________

11. This session looks at the generation gap and ways in which we can better attract new
members as well as retain and motivate current members.
!
2011 Advanced Club Leadership Training! 11
Communication
across Generations:
Silents
about
1925-1945
Age: 66 to 86
Grew up during
Great Depression
and WWII
Modern medicine
= second middle
age
Traits
Better mediators
than leaders and
decisions makers
Loyal
Lower skilled
Church and civic oriented
Highest % of volunteers
Adaptive
Skilled to help others
Budding entrepreneurs
Affluent retirees
Life-long learners
Respects authority
Whatʼs important!
Need to feel they are in the
prime of their life
Recognition of service
Systems with structure
To help others
A sense of connectedness
beyond family
Activities
Easily digestable
Non-confrontational
Non-controversial
Convenient
Accessable
Simplicity
Ease of use
Service and support
How to
communicate to
them
They respect the opinion of
others
TestimonalsPersonal
Endosements
Experts
Heros
Face-to-face or written
Not compelled to be part of
information age
Although some
are proud
Cyber Citizens
A generation of readers
Direct mail
Narrative
Emotional themes
Donʼt write like
an Engineer
Summary form is best
Donʼt like to be rushedNo ʻAct Nowʼ statements
Language
Inclusive
ʻWeʼ and ʻusʼ
Builds trust
Formal
Motivational
messages
That features
respect
“Your experience is
respected here”
“Your perseverance is
valued”
“You earned it”
Communicating and motivating across the generations
The Silent
Generation

12. Communicating and motivating across the generations
12! 2011 Advanced Club Leadership Training
Communication
acrossGenerations:
Boomers
about
1946-1961/4
Age:47/50to65
Grewupduringtimeofgreat
socialchange
Mostpopulousgeneration
Traits
Wanttousetimewisely
Attractedto
thingsthatmake
lifeeasier
Lesstraditional
ʻMeGenerationʼ=entitledto
agoodlife
Autonomyiskey
Wanttodothingsby
themselves
Wanttobeanindividual
Workethic
Teambasedapproach
Donʼtlike
commandand
controlstyle
Donʼt
appreciaterule
forthesakeof
havingrules
Willchallenge
thesystem
Willavoidproblems;
butwillfightforacause
Whatʼsimportant
Sharetheirperceptionsofgoodwithothers
Haveasenseofpurposeandfulfilment
TheirrighttodotheirownthingWanttobeinchargeoftheirdecisions
Liketoviewthemselvesasnonconformists
Somewillfeeltheneedtobepartoftheinformationsociety
Externallymotivated
Appearancesandpossessionscount
Publicrecognitioncanbeimportant
Personalgratification
Likequickfixes
Programsrequiringlittle
changeinhabits
Howto
communicate
tothem
Information
presentedas
Categories
Options
Data
Shouldbesimplified
Donotoverload
Willwantquestions
tobeanswered
thoroughly
Maypressfordetails
Motivationalmessages
Catertotheirneedto
formtheirownpath
Shouldtarget
personal
gratification
“Youʼreimportanttoour
success”
“Yourcontributionisunique
andimportanttous”
“Weneedyou”
Shouldtieto:
Health
Wellness
Familyvalues
Face-to-faceandelectronic
Bodylanguageisimportant
Wordofmouthimportant
Fromtrustedadvisors
Fromfriends
Socialgatheringsand
seminarsworkwell
Internetbecomingpopular
withthisgroup
email
Directmail
Language
Openand
direct
Offeroptionsthat
demonstrate
flexibility
TheBabyBoomers

13. Communicating and motivating across the generations
2011 Advanced Club Leadership Training! 13
Communication
across
Generations:Xers
about
1965-1982
Age:29to46
Grewupduringtimesof
greattechnologicalchange
Nothingispermanent
Hithardbydownsizing
Traits
Timepoor
Everythingneedstohavemeaning
Cautiouswiththeircommitments
Strivingtobalance
Work
Family
Personallife
Highcivic/lowchurchinvolvement
Lesstradtional
Embracerisk
Skepticalofauthority
Abletotakeon
newchallenges
Savvy
Enthusiasticallyready
Usedtoalot
ofstimuli
Require
Challengingenvironments
Individualgrowthand
development
Projectsthatstimulatethem
Ultimatemultitaskers
Workethic
Hardworking
Planners
Notteamplayers
Attractedtoleadershiproles
Selfreliant
Whatʼsimportant
Flexibility
Needtobeaskedfortheirfeedback
Toknowthatchoicesarefundamentally
soundandpractical
Empowermentthroughinformation
Participatinginworthycauses
Excitment
Beinginvolved
PrefershorttermcommittmentsQuickfixesMoretimeforfun
Opportunityforgrowth
Howtocommunicateto
them
Information
Plentyofit
Regular&oftenNeedtobekeptintheloop
Immediate
Honestandstraightforward
emailandinternet
Primarycommunicationmedium
Multimedia
face-to-face
shortsoundbitesarebest
Word-of-mouthfrompeers
Socialevents
Language
Informal
Speaktheirlanguage
Frank
Fun
Skepticalofmodernadvertising
Motivational
messages
Drop
pretensions
andspeaksin
anon-
threatening
way
“Youʼredifferent,werespect
that”
“Therearenotalotofrules
here”
“Thisisnotaformal
establishment"
“Doityourway”
Generation‘X’

14. Communicating and motivating across the generations
14! 2011 Advanced Club Leadership Training
Communicationacross
Generations:YGen
akaMillennials
about
1981-1997
Age:14to28
WatchedtheGulfwaronTV
Bornintothetechnological
society
ʻClickandGo”generation
EverybodyhasFacebook
Changeisnormalandvisual
Traits
HighlyentrepreneurialʻCandoʼattitude
Technologicallysavvy
Believeinsocialmedia
Internetistheirplayground
Highcivic/lowchurch
Workethic
Donʼtbelieveinbosses
Attractedtoorganisationswhosemissionsspeakto
apurposegreaterthanthebottomline
Teamplayers
RecogniseproblemsWantstofixthem
Seeksandfinds
solutions
Believethateducationis
criticaltoadvancement
PlanningLife-longlearning
experinces
Goalorientated
Highlymotivatedtowardtheir
perceptionsofsuccess
MostethicallydiverseMostarecolour/raceblind
Pessimisticabouttheperformanceofgovernment
leaders,lawmakers,andmedia
Familyoreiented
Admiretheirparents
TrustGrandparentsmore!
Highlycreative
Welleducated
Whatʼsimportant
Wantsystematicfeedback-
asithappens
Requirepositive
reinforcementataccelerated
rates
Wantmoreinputintothe
thingstheyparticipatein
(contribution)
CravechallengeWillfindafasterway
Howtocommunicate
emailandvoicemailwork
bestasprimarytool
Visualbesttomotivatethem
Motivationalmessages
“Youʼllbeworkingwithother
bright,creativepeople”
“Youandyourteamcanmake
thisinitiativeasuccess”
Respondwelltoracialandethicdiversityin
advertising
email,voicemail,internet,multimedia,
grandparentsandparents
Moveonʻfastforwardʼ
Highself-esteem
Langauage
Thatpaintsvisualpictures
Actionverbsthatchallenge
Talkingdowntothemcausesresentment
Generation‘Y’orMillennials

15. GENERATIONS ACTIVITY
In small groups choose one generational group and discuss how you could apply the mind
map information to 1) attract new members to your club, 2) maintain and motivate your
current membership, 3) encourage existing members to take on executive roles within your
club. It would be helpful to think about the following categories: medium, phrases /
slogans / words, images, communication methods, programs, activities, or events you
could offer etc. If time permits, repeat the exercise for another generational group. Is your
approach to the second group different to the first?
NOTES:
Communicating and motivating across the generations
2011 Advanced Club Leadership Training! 15

16. My Decision Making Process
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_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
Poor decisions come from: Insufficient gathering/review
Inability to change course of action
G
R
A
D
E
!
2011 Advanced Club Leadership Training! 16
Decision Making