This document discusses efficient desktop management. It notes that while migrating to the cloud reduces IT burden, keeping desktops allows better performance and access when offline. It then outlines what IT needs to efficiently manage desktops, including remote access, easy reimaging, license management, quick patching, configuration, and peripheral control. The document promotes a solution that offers these capabilities to allow proactive, consistent desktop management that lowers support costs.

1. Eight Sure-Fire Ways to Manage
Your Desktops More Efficiently
Dial In: +1 (516) 453-0014
Access Code: 487-432-932
Or use your computer speakers
Michael D. Osterman Nick Cavalancia
Principal VP, Windows Management
Osterman Research, Inc. ScriptLogic

2. About ScriptLogic
• Founded in 2000
• Focus on 4 key areas:
• Desktop Management
• Help Desk Management
• Server Management
• Active Directory Management
• Customer Base
• 30,800+ customers worldwide
• From SMB to Fortune 100
• Headquartered in Boca Raton, Florida
• Subsidiary of Quest Software since 2007

3. About the Speakers
Michael D. Osterman
Michael is a Principal with Osterman Research. Osterman Research focuses on the
web, messaging and collaboration industries. Its practice areas include
archiving, security, encryption, content management, and more with a strong
emphasis on primary research conducted with decision makers and influencers.
Osterman Research was founded in 2001 and is based near Seattle, WA.
Nick Cavalancia
Nick Cavalancia, MCSE/MCT/MCNE/MCNI, is ScriptLogic’s VP of Windows
Management where he assists in driving innovation and the evangelism of
ScriptLogic solutions. He has over 17 years of enterprise IT experience and is an
accomplished consultant, trainer, speaker, columnist and author. He has authored,
co-authored and contributed to over a dozen books on Windows, Active Directory,
Exchange and other Microsoft technologies.

4. Let’s Start With the Cloud
• Q: What is one of the chief benefits of migrating to
the cloud from IT’s perspective?
• A: It eliminates much of IT’s burden of
managing the desktop infrastructure.
• Eliminating the desktop in favor of
doing everything in the cloud simply
makes IT’s life easier!
©2011 Osterman Research, Inc.

5. However!
• There are a number of important reasons to
stay with the desktop infrastructure:
• Performance, particularly for processor-intensive tasks, is
often better
• Users can keep working when the network is unavailable
• Employees don’t need to be retrained
• Even in a cloud-based environment, IT must still manage
lots of desktop issues, including malware protection, USB
security, VDI, OS patches, etc.
©2011 Osterman Research, Inc.

6. What Will Benefit IT?
Keeping the desktop infrastructure in place in
order to benefit from not having to migrate
users to a new paradigm.
Having a way to significantly reduce the time
and effort required to configure, patch, protect
and otherwise maintain the desktop
infrastructure.
©2011 Osterman Research, Inc.

7. What IT Can Really Use
1. A way to do most of their work remotely
 Diagnose and remediate problems
 Maintain compliance with corporate configuration standards
 Look for unauthorized software installs
 Do all of this remotely without having to dispatch a technician
2. A way to reimage desktops easily
 Reimaging is necessary at times, such as after malware infiltration
has deleted data and the malware cannot be removed any other way
 Reimaging needs to be granular so that users are provided only with
those applications they are authorized to have on their desktop
©2011 Osterman Research, Inc.

8. What IT Can Really Use (cont’d.)
3. A way to manage software licenses
 Software licenses need to be managed in order to maintain
compliance with licensing agreements
 A failure to do so can be very expensive if the organization is caught
4. A way to patch computers quickly
 Desktop computers need to be patched as soon as possible to
maximize platform and network security
 Out-of-date security software can have serious ramifications
©2011 Osterman Research, Inc.

9. What IT Can Really Use (cont’d.)
5. A way to configure desktops easily
 Registry settings
 Printer settings
 Other settings for various applications and network resources
6. A way to manage peripheral access
 Copying data to a USB device can create compliance, data loss and
other problems
 Ingesting data from USB ports can create malware problems
 USB ports must be managed
©2011 Osterman Research, Inc.

10. What IT Can Really Use (cont’d.)
7. A way to manage desktops of any type
 All desktops must be managed properly
 Windows
 Macs
 Desktops running in terminal server mode or VDI mode
©2011 Osterman Research, Inc.

11. Summary
• Keeping the desktop infrastructure in place offers a
number of advantages
• However, IT needs a way to manage desktops more
efficiently
• IT should focus on managing desktops as remotely to
the greatest extent possible
©2011 Osterman Research, Inc.

12. Traditional Desktop Management
• “Cramming” the OS
• Meets org needs ONCE
• Increases support &
management costs
• One size does NOT fit all!

13. Proactive Desktop Management
• With a
secure, consistent &
functional desktop you:
• Lower the need and cost
to support issues
• Reduce the need for
“reimaging”
• Know what’s on your
clients
• Allow what you want;
Deny what you don’t

14. Desktop Authority
• Client & Computer-based
Management
• Combines
• Desktop Management
• Login Scripts
• Group Policies
• Anti-Malware
• Device Lockdown
• Power Management

15. Demo – 4 Key Areas
• Desktop Configuration
• Desktop Management
• Desktop Security
• Desktop Support
DEMO!

16. More Information
• 30 Day Evaluation
www.scriptlogic.com/DA

17. More Information
Osterman Research, Inc.
+1 253 630 5839
info@ostermanresearch.com
www.ostermanresearch.com
www.ostermanresearch.com/blog
Twitter: @mosterman

18. “SMB IT Simplified”
www.scriptlogic.com/smbit
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