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Striving for Imprefection for the Municipal Clerks Assocation of New Jersey

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Scott "Q" Marcus
Scott "Q" Marcus

This document discusses striving for imperfection. It includes the results of a questionnaire on attitudes, with most respondents reporting a pretty good or average attitude. It also discusses how attitude is communicated more through nonverbal cues rather than words. Common influences on attitude include increasing workloads, personal health, home life, and management. The document suggests attitude is a complex interaction between feelings and beliefs that can be changed by focusing on small, repeated steps and thinking positively.

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Striving for Imprefection • Scott “Q” Marcus • www.ThisTimeIMeanIt.com • 707.442.6243 www.facebook.com/scottqmarcus • @ThisTimeIMeanIt Tuesday, April 12, 2011
Questionnaire Results Your Attitude Extremely Upbeat 10% Average 19% Below Average 1% 79% Pretty Good 69% 2 Tuesday, April 12, 2011
Questionnaire Results Co-Workers’ Extremely Upbeat 3% Average 36% Pretty Good 52% Below Average 49% 10% Extremely Poor 1% 3 Tuesday, April 12, 2011
Questionnaire Results Others’ Attitude Extremely Upbeat 1% Below Average 12% Pretty Good 30% 31% Average 57% 4 Tuesday, April 12, 2011
Attitude Talks Verbal 7% Use of Voice 38% 93% Non Verbal 55% Albert Mehrabian [Nonverbal Communication (Chicago: Aldine-Atherton, 1972)] 5 Tuesday, April 12, 2011
Attitude Trends Increasing Workloads 4.9 Getting More Results 3.2 Improved Training 3.1 Improved Management 2.7 Improved Attitude 2.1 6 Tuesday, April 12, 2011
Attitude Causes Increasing Workloads Personal Health Home Life Management 7 Tuesday, April 12, 2011
Attitude Beliefs We Control our own Attitude Attitude is a Habit Learned Choice 8 Tuesday, April 12, 2011
Attitude Complex interaction between feelings and beliefs Tuesday, April 12, 2011
STRESS ZONE 3. Conscious 4. Unconscious Competence Competence > > > Competence > > > “Action or thought “Learning” “Skilled” done repeatedly - without analysis - in order to simplify 2. Conscious 1. Unconscious Incompetence or ease one’s life.” Incompetence “Aware” “Oblivious” < < < Consciousness < < < Habits Tuesday, April 12, 2011
Stress Symptoms ✤ Negative Thinking ✤ Health Problems ✤ Lack of Motivation ✤ Poor Decision Making Tuesday, April 12, 2011
The Zebra Rule It is impossible to “drop” a habit. You replace it with a counterproductive one. Tuesday, April 12, 2011
Making Change Problems: Solutions: ✦ Fear ✦ Slower Beats Never ✦ Force ✦ Success = MTTN ✦ Pain ✦ Small Steps Repeated ✦ No Big Buts Tuesday, April 12, 2011
I  bet  living  in  a  nudist  colony   takes  all  the  fun  out  of   Halloween.  -­‐Age  13 Examples of Attitude Tuesday, April 12, 2011
✦ You have all the tools you need to accomplish whatever you want. ✦ You always have another choice. ✦ There is no such thing as “failure,” merely “feedback.” ✦ There is positive intention behind every behavior. ✦ The road map is not the terrain. Lessons Tuesday, April 12, 2011
Do 1 Thing Make it Small Focus on Today Think “1st” Tuesday, April 12, 2011
Striving for Imprefection • Scott “Q” Marcus • www.ThisTimeIMeanIt.com • 707.442.6243 www.facebook.com/scottqmarcus • @ThisTimeIMeanIt Tuesday, April 12, 2011

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Striving for Imprefection for the Municipal Clerks Assocation of New Jersey

  • 1. Striving for Imprefection • Scott “Q” Marcus • www.ThisTimeIMeanIt.com • 707.442.6243 www.facebook.com/scottqmarcus • @ThisTimeIMeanIt Tuesday, April 12, 2011
  • 2. Questionnaire Results Your Attitude Extremely Upbeat 10% Average 19% Below Average 1% 79% Pretty Good 69% 2 Tuesday, April 12, 2011
  • 3. Questionnaire Results Co-Workers’ Extremely Upbeat 3% Average 36% Pretty Good 52% Below Average 49% 10% Extremely Poor 1% 3 Tuesday, April 12, 2011
  • 4. Questionnaire Results Others’ Attitude Extremely Upbeat 1% Below Average 12% Pretty Good 30% 31% Average 57% 4 Tuesday, April 12, 2011
  • 5. Attitude Talks Verbal 7% Use of Voice 38% 93% Non Verbal 55% Albert Mehrabian [Nonverbal Communication (Chicago: Aldine-Atherton, 1972)] 5 Tuesday, April 12, 2011
  • 6. Attitude Trends Increasing Workloads 4.9 Getting More Results 3.2 Improved Training 3.1 Improved Management 2.7 Improved Attitude 2.1 6 Tuesday, April 12, 2011
  • 7. Attitude Causes Increasing Workloads Personal Health Home Life Management 7 Tuesday, April 12, 2011
  • 8. Attitude Beliefs We Control our own Attitude Attitude is a Habit Learned Choice 8 Tuesday, April 12, 2011
  • 9. Attitude Complex interaction between feelings and beliefs Tuesday, April 12, 2011
  • 10. STRESS ZONE 3. Conscious 4. Unconscious Competence Competence > > > Competence > > > “Action or thought “Learning” “Skilled” done repeatedly - without analysis - in order to simplify 2. Conscious 1. Unconscious Incompetence or ease one’s life.” Incompetence “Aware” “Oblivious” < < < Consciousness < < < Habits Tuesday, April 12, 2011
  • 11. Stress Symptoms ✤ Negative Thinking ✤ Health Problems ✤ Lack of Motivation ✤ Poor Decision Making Tuesday, April 12, 2011
  • 12. The Zebra Rule It is impossible to “drop” a habit. You replace it with a counterproductive one. Tuesday, April 12, 2011
  • 13. Making Change Problems: Solutions: ✦ Fear ✦ Slower Beats Never ✦ Force ✦ Success = MTTN ✦ Pain ✦ Small Steps Repeated ✦ No Big Buts Tuesday, April 12, 2011
  • 14. I  bet  living  in  a  nudist  colony   takes  all  the  fun  out  of   Halloween.  -­‐Age  13 Examples of Attitude Tuesday, April 12, 2011
  • 15. ✦ You have all the tools you need to accomplish whatever you want. ✦ You always have another choice. ✦ There is no such thing as “failure,” merely “feedback.” ✦ There is positive intention behind every behavior. ✦ The road map is not the terrain. Lessons Tuesday, April 12, 2011
  • 16. Do 1 Thing Make it Small Focus on Today Think “1st” Tuesday, April 12, 2011
  • 17. Striving for Imprefection • Scott “Q” Marcus • www.ThisTimeIMeanIt.com • 707.442.6243 www.facebook.com/scottqmarcus • @ThisTimeIMeanIt Tuesday, April 12, 2011