Mobile technologies strategy

1. Developing a strategy for mobile service delivery Karen Stevenson on behalf of Mobile Technology Group, University of Glasgow Library

8. Survey: What do you use the internet access on your mobile device to do? Answer options Responses E-mail 79.0% Facebook / Twitter 74.7% Browse internet 72.4% Get directions / maps 65.1% Watch videos 37.8% Instant Messaging 34.9% Download/read e-books 22.7% Don’t use internet access 12.5%

9. Survey: What Library services do you currently use on your mobile device? Answer options Responses I didn’t know you could! 58.7% Search for books etc 29.4% Renew books 19.5% Check Library opening hours 19.5% Check account for fines 12.5% Watch Library videos 2.6%

10. Survey: What other Library services would you like to access on your mobile device? Answer options Responses Search for articles 59.3% Check out books 56.3% Read e-books 50.9% Contact Library staff/get research help 21.3% Wouldn’t use Library services 12.9%

12. Search results/full record

13. My Account: renewals, fines

25. Current survey : What Library services do you currently use on your mobile device? Answer options Responses I didn’t know you could! 47.0% (-11.7%) Search for books etc 39.6% (+10.2%) Check account for fines 26.9% (+14.4%) Renew books 26.1% (+6.6%) Check Library opening hours 15.7% (-3.8%) Watch Library videos 1.5% (-1.1%)