Presentation for use with library staff. Part of the PLQIM toolkit, developed by SLIC (Scottish Library and Information Council), to support the introduction of PLQIM.

1. Public Library Quality Improvement Matrix Developing a self evaluation and improvement model Scottish Library and Information Council

16. What are we going to evaluate Scottish Library and Information Council Quality Indicators for Library Services Overall evaluation 1. Access to information 2. Personal and community participation 3. Meeting readers’ needs 4. Learners’ experiences 5. Ethos and values 6. Organisation and use of resources and space 7. Leadership

17. QI 1 Access to information Sufficiency, range and suitability of resources Arrangements for access Staff interaction and support Scottish Library and Information Council Questions to ask Why is this important? Evidence To what extent are the information needs of all met? How well does the service enable access to local and wider information networks? In what ways does the public library service support individuals and organisations to locate and use information effectively? Libraries should offer consistent and equitable access to broadband networks and to a range of other resources for their communities. Provision of a range of resources, fit for purpose and specific need allows individuals to make informed choices. A successful library should have a high percentage of use by its local population. People wish to access information and services - 24/7 and in appropriate formats. Libraries should work in partnership to provide access to these networks. Individuals need to be able to develop skills to access and assess accurate information to participate in lifelong learning, increase economic effectiveness and for skills development. Public library services offer professional mediated support for finding and using information effectively, on-line and off-line and have a knowledgeable workforce that can support people to improve their skills. Strengths Areas for improvement