2. WELCOME to EMM
EMM Commitments
• Value employees as well as customers – critical in today‟s uncertain climate
• Provide the tools employees need to succeed – EMM is technology and communication
forward
• Aggressive and continuous growth – started in 2002 as a „mom and pop” shop
• Manage with strong relationships – with both our branches and investors/vendors
• Welcome diversity in all forms - we embrace our differences and uniqueness
What We Offer
• Open door policy - All employees speak with members of the executive and management
teams
• Corporate and Retail Branch events - such as celebrations for performance or particular
personal and departmental achievements, and the celebration of professional days.
• Healthy work/life balance for all employees
February 25, 2011 Your Lender. Your Loan. The Right Choice 2
3. About EMM
Retail Lender founded in 2002
75 years of combined experience
National company
• Conducting business in 23 states
• Over 15 offices across the country
Government approved
• FHA DE lender
• VA Automatic lender
• USDA approved lender
• Fannie Mae and Freddie Mac eligible products
February 25, 2011 Your Lender. Your Loan. The Right Choice 3
4. EMM Executive Overview
President, Greg Englesbe
• Seasoned mortgage executive for 22+yrs
• Experience - sales, marketing, capital investment and management
Managing Director, Dan Williams
• Mortgage Banker and Industry Executive working in Residential Mortgage
Banking for 17yrs
• Experience - hedging, pricing, product, delivery, accounting, hr, treasury,
risk management, compliance ,warehouse financing and sales
Managing Director , Steve Springer
• Mortgage Banker and Industry Executive in Residential Mortgage Banking
for 41+yrs
• Experience - underwriting, loss mitigation, risk management, post
closing, closing, sales
February 25, 2011 Your Lender. Your Loan. The Right Choice 4
5. EMM Fulfillment
In house processing
• Over 10 years experience (corporate processor requirement)
• Dedicated processor to build relationship
In house underwriting
• FHA,VA,USDA and Conventional
• 20+ years experience each
• 24 – 48 hour turn time
• Express purchase money process
In house closing
• Same day closings w/CTC by 10am
• 20 Day Average Closing
Full service accounting
• Assistance in P&L management
• Billing support
February 25, 2011 Your Lender. Your Loan. The Right Choice 5
6. Who’s Who at EMM
Regional Sales Manager Chris Stanton
Regional Sales Manager Ron Felpel
Regional Business Development Scott Johnson
Regional Business Development Eric Gore
Regional Business Development Mike Joyner
Chief Underwriter Janet Schumacher
Director Of Compliance Jeff Lewis
Director of Customer Support Chris Lacey
Director of IT Jeff Ross
Secondary Marketing Manager Mark Gerber
Product Development Manager Matt Thoman
Accounting, CFO Don Haberle
Human Resources John Miriello
Licensing Coordinator Marie Vespa
February 25, 2011 Your Lender. Your Loan. The Right Choice 6
7. EMM Fulfillment Desks
Lock Desk – pricing and locking
• Email: lockdesk@emmloans.com
• Pricing and pre-qualification engine: www.emmprice.nylx.com
IT Support Desk – software and hardware issues
• Email: support@emmloans.com
• Faster access by calling: 800-793-1400 x108
Transition Desk – pipeline transition support
• Email: mgerber@emmloans.com
• Also, for referring out of state loans to a licensed MLO
License Desk
• Transition and application of all licenses
• Email: licensing@emmloans.com
Marketing Desk
• Approval of mailers, flyers, advertisements, etc.
• Email: marketing@emmloans.com
February 25, 2011 Your Lender. Your Loan. The Right Choice 7
8. EMM Product Desk
Scenario Helpdesk
• Email or call for assistance with loan scenarios
• Group collaboration for most complete answers
• Help searching for guidelines
• Once the loan is in underwriting contact the underwriter through EMM Loan Tracker
EMM Products, Policies and Procedures
• EMM procedures for originating and processing
• Workflows for all types of loans
• Information Portal: www.emminfo.com
Contacts
• Matt Thoman – 856-581-2068
• Jeff Lewis – 856-581-2049
• Email: products@emmloans.com
February 25, 2011 Your Lender. Your Loan. The Right Choice 8
9. EMM Banked Products
Conventional
• DU/DO conventional products
• LP available with prior investor approval
• All mortgage insurance eligible loans allowed
FHA
• Loans to 640 credit score ( DOWN TO 600 COMING SOON)
• FHA Streamline without an appraisal
• 203k Streamline (coming soon)
VA
USDA
Jumbo
• Prior approval from the investor
• Up to $2 million with Senior Management approval
February 25, 2011 Your Lender. Your Loan. The Right Choice 9
10. EMM Investor Menu
EMM Banks 98% of Loans
Banking Relationships Broker Relationships
• Bank of America • Freedom - 203k
• Chase • US Bank - Jumbo, niche product
• Wells Fargo • ING - Jumbo
• GMAC (prior approval only) • AFR - FHA < 640 Fico, Restrictions
• BB&T (transitioning in) • Provident – Restrictions Apply
• PHH (transitioning in) • Hudson City Saving- Jumbo (NJ, PA, CT)
• Flag Star (Coming Soon) • Plaza Home Mortgage (203k ,Reverse)
• US Bank (Coming Soon) • Genworth - Reverse Mortgages (Coming
• Provident Funding(Coming Soon) Soon
February 25, 2011 Your Lender. Your Loan. The Right Choice 10
11. EMM Warehouse/Back Office
Diversity with 3 warehouse Banks
Capacity $100 million ($40 million Average Monthly Volume)
Average time loans spend on the line – < 6 days
100% MIC insuring of FHA loans
Excellent record of getting loans funded (contact referrals)
CHECK OUT OUR HUD COMPARE RATIO ON NEIGHBORHOOD WATCH
February 25, 2011 Your Lender. Your Loan. The Right Choice 11
12. EMM Referrals
BofA Warehouse Lou Politi 856-701-1108
BB&T Warehouse Steve Kliendiest 301-873-9033
Southwest Securities Steve Wojnar
Bank of America Chris Flanagan 813-373-8000
Chase Correspondent Dan Sheehy 410-751-9451
Wells Fargo Tom Juliano 609-306-1169
February 25, 2011 Your Lender. Your Loan. The Right Choice 12
13. EMM Human Resources
Benefits
• Direct deposit available
• Medical - Blue Cross (National)
• Dental - Guardian
• 401k - Paychex Online
• Life Insurance - North American Benefits Co
• Supplemental Insurance - Aflac
Employee Management
• Paychex HR Online Portal (Coming Soon)
• Online Time and Labor Management (Coming Soon)
• Employee Background Checks
February 25, 2011 Your Lender. Your Loan. The Right Choice 13
14. EMM Compliance and Legal
Dedicated Compliance Team
• Marketing Approval Desk
• Dedicated License Desk
• Full Licensing & Renewal Support
• Compliance Updates
• Quality Control and Quality Assurance
• Borrower Issues
• Regulatory Monitoring
• Centralized Opening Department
Dedicated Legal Counsel
• Reviews & approves contracts
• Audits handled by Corporate
February 25, 2011 Your Lender. Your Loan. The Right Choice 14
16. EMM Marketing
EMM Branch and MLO Websites
• ARG Interactive website
• CRM included
• Free Realtor Web Sites provided
• Email Campaigns
• Realtor Tools and much more
• Fully integrated social media capabilities
• Search engine marketing
Multiple lead generation sources (if needed)
• LendingTree
• LowerMyBills.com,
• Tiger Leads (Purchase Money)
• Mailers
Marketing approval desk
• Approval of mailers, flyers, advertisements, etc.
• Email: marketing@emmloans.com
• 48 hour turn time
February 25, 2011 Your Lender. Your Loan. The Right Choice 16
17. EMM Technology
Calyx Point
• Used for point of sale system
• Point Data Server for connectivity with EMM Corporate
EMM Loan Tracker
• Web portal to DataTrac LOS system
• Real time pipeline management and tracking
• Communicate directly with the processor and underwriter
• Full paperless origination and delivery
Remote Connectivity
• Citrix access and VPN Client and VPN Tunnel access, - originate anywhere
• Enterprise smart phone capability
• Web based email
Security
• Redundant data center for 100% uptime
• Firewall
• Secure email and electronic delivery
February 25, 2011 Your Lender. Your Loan. The Right Choice 17
18. EMM Accounting
Branch Operating Statements provided semi-monthly
Loan-level accounting
Branch Operating Reserve calculation provided as part of
Operating Statements
Expense detail provided from General Ledger source
Expense invoice support available upon request
Automatic MLO commissions calculation
• Taken from MLO commission agreements
• Review & approval process prior to payroll submission
February 25, 2011 Your Lender. Your Loan. The Right Choice 18
19. EMM Standard Fees
$895 EMM underwriting Fee
$75 -2x Annually Branch Inspection
$150 Per Seat per yr Calyx
$75 1x Fee New hire, boarding, background check, credit check, etc.
$60 Per Seat –monthly www.emmprice.nylx.com
$3 Initial and Redisclosures per occurrence
$300 per loan Corporate processing fee (Branch encourage to use)
25 bps - No less than $500 Referral desk loans (Corporate processing required)
37.5 bps - No less than $1200 Brokered loans
10% Accounting/Admin Charge
Actual Cost Credit Report
$13 4506_T
$13 Flood Certs
$75-$90 Tax Service Fee- Varies by State
February 25, 2011 Your Lender. Your Loan. The Right Choice 19
20. EMM Payroll Policy
If a loans closes between the 1st and
15th of any month full commissions
will be paid on the 2nd payroll or the
last business day of that month.
If a loans closes between the 16th
and the last day of the month full
commissions will be paid on the 1st
payroll of the following month.
February 25, 2011 Your Lender. Your Loan. The Right Choice 20
21. Non-Producing Branch Manager Comp
Salary of $455 per week
• Taken against operating statement (once branch is licensed/open)
Paid the branch Operating Statement profits
No loan originations (No exceptions)
• Referrals sent to Referral Desk or Branch MLOs.
BM makes pricing concessions/underage with no EMM approval if:
• Requested through EMM Lock Desk
• Concession is less than 50% of branch margin
• MLO commission is covered by remaining margin
Many more details providing ability to recruit and retain
Fed Rule (Reg Z) compliant
February 25, 2011 Your Lender. Your Loan. The Right Choice 21
22. Producing Branch Manager Comp
Salary of $455 per week
• Against operating statement (once branch is licensed/open)
PBM Receives Branch Margin Minus Branch Expenses
• From branch Operating Statement
• Set branch MLO commission schedule, creates override
• EMM sets branch margin, which is equal to PBM Commission
• Adjusted Quarterly
EMM approves pricing concessions/underage
• Requested through EMM Lock Desk only
• Concession is less than 50% of branch margin
• MLO commission is covered by remaining margin
• No concession for self-produced production, but may be referred
Eligible for semi-annual discretionary bonus (Ask for details)
Periodic bonus rewards loan performance
• Paid monthly, quarterly, and annually at EMM‟s discretion
February 25, 2011 Your Lender. Your Loan. The Right Choice 22
23. EMM Margin Management
Branch Manager determines “Branch Margin”
• Corporate sets branch margin for producing BM branch
Branch margin set in Loan Decisions www.emprice.nylx.com
BM can adjust margin monthly only
Pre-set margin choices are:
• Minimum required
• Maximum required (EMM follows FNMA HOPEA)
Branch margin + fees = branch revenue
Impacts branch P&L
February 25, 2011 Your Lender. Your Loan. The Right Choice 23
24. EMM Margin Management
BM makes pricing concessions/underage with no EMM approval if:
• Requested through EMM Lock Desk
• Concession is less than 50% of Branch Margin
• MLO Commission is Covered by Remaining Margin
• Concessions to MLO run by Producing BM managed by EMM directly
• No Concession for Producing BM Production
EMM utilizes a “Best-Execution” or “Best-Ex” model for pricing loans
• Site: www.emmprice.nylx.com
• Searches all investors for best-execution
• Displays results of all potential investors
February 25, 2011 Your Lender. Your Loan. The Right Choice 24
25. MLO Minimum Wage/Overtime
Inside MLO
• Sales activity - mail, telephone or Internet lead sources
• Sales activity - within the branch/corporate office
• Determined by EMM
• Requires minimum wage/overtime and hours tracking
• Approved by management prior to hire
• MW/OT payments - recoverable draw against commissions
Outside MLO
• Outside Sales - not by mail, telephone or the Internet (contact utilized as an adjunct to in-
person calls)
• Outside MLO - “cold calling”, meeting - taking an application in the consumer‟s home and/or
a third-party location
• Is exempt - not subject to minimum wage/overtime
• Gets paid commission only
February 25, 2011 Your Lender. Your Loan. The Right Choice 25
26. EMM Loan Originator Comp
Base commission pays % of loan amount “Banked or Brokered”
Monthly volume incentives
• Graduated % Plan – high unit volume or $$ Volume
• Flat % Plan – high average loan size
• Broker loans excluded from unit count and volume incentives
Periodic bonus rewards loan performance
• Paid on 120 day holdback -BM‟s must elect option for Holdback and complete scorecard
EMM supports branch concessions
• Compensation stays the same
Flexibility for company leads
Rewarded for unit or $$ volume and loan quality, not term or
conditions
Fed Rule (Reg Z) compliant
February 25, 2011 Your Lender. Your Loan. The Right Choice 26
27. EMM Loan Originator Comp
Examples only. All plans will be derived under NBM direction .
EMM Graduated Bracket Plan EMM Flat Bps Plan
Units Bps Units Bps
1 Base Commission 1 Base Commission
2 +5 bps 2 +20 bps
3 +10 bps 3 +20 bps
4 +15 bps 4 +20 bps
5 +20 bps 5 +20 bps
6+ +35 bps 6+ +20 bps
February 25, 2011 Your Lender. Your Loan. The Right Choice 27