Shari Mullen is seeking a program or project coordinator position. She has over 25 years of experience successfully coordinating programs and completing projects. She is a strategic planner and resourceful problem solver with strong organizational skills. Mullen has experience managing operations and implementing process improvements to increase efficiencies. She has managed technical support teams and customer relationships for various software companies.

1. S h a r i C a r o l M u l l e n
Shari Mullen, Resume www.linkedin.com/in/sharimullen/ Page 1
Saratoga, CA 95070
Home: 408-868-9450 Cell: 408-887-7927 shari@scmullen.com
OBJECTIVE
Program or Project Coordinator Position
PROFESSIONAL SUMMARY
 Successfully coordinates programs and completes projects that achieve objectives; effectively working to
deadlines, independently and with cross-functional teams
 Resourceful problem-solver with strong organizational skills and a demonstrated ability to work
successfully with technical and non-technical colleagues
 Strong communicator with operations skills and a demonstrated ability to work well with people at all
levels of an organization
 Focused on increasing efficiencies and cost savings while maintain high quality
 Always willing and able to learn new skills quickly and accustomed to juggling multiple responsibilities
 Strategic planner able to move visions into reality
EXPERIENCE
CALIFORNIA POLYTECHNIC STATE UNIVERSITY SAN LUIS OBISPO, CA2010 – PRESENT
College of Liberal Arts Advisory Board Member
 Plan, organize and lead mentoring events which connect alumni, professionals and students
APTARE, INC. CAMPBELL, CA 2007 – 2011
Operations Manager
 Initiated and managed IT projects including upgrading and improving server room electricity supply
and power protection; upgrading telecommunications services
 Evaluated, recommended and implemented operational improvements to improve efficiencies and to
reduce costs, while maintaining quality
 Managed an office expansion, including vendor management and relocation logistics
 Administered and managed Salesforce.com including managing improvement projects, which
improved customer relationships and increased efficiencies
 General office IT administrator
 Developed vendor relationships, resulting in improved operational efficiencies and cost savings
 Managed software licensing, working with the sales team and directly with customers to ensure ease
of software installations and upgrades; resulted in up-sell opportunities
 Working directly with customers, achieved over a 90% renewal on support & maintenance contracts
BUSINESS OBJECTS, INC. (PURCHASED BY SAP) SAN JOSE, CA 2006 – 2007
Technical Support Manager
 Managed senior technical support engineers in different geographic locations (US & Canada)
 Developed and managed successful cross-site support project with the India Support Center using a
mentoring model
 Managed major account relationships and escalations with Fortune 500 customers including GE,
State Farm, WAMU and Wells Fargo

2. Shari Mullen, Resume www.linkedin.com/in/sharimullen/ Page 2
THE JUNIOR LEAGUE OF SAN JOSE SAN JOSE, CA 2001 – 2006
Operations Manager
 IT & database management; researched, recommended, implemented and maintained systems
 Managed the membership database
 Negotiated contracts, recommended and implemented new policies and procedures to reduce
operating costs and increase efficiencies, while maintaining high-quality service
ARBOR SOFTWARE / HYPERION SOLUTIONS SUNNYVALE, CA 1998 – 2000
Technical Support Senior Manager
 Successfully managed and grew the department from 17 employees to 35 in 18 months, operating
within $4 million budget while keeping attrition lower than the industry average
 Managed the successful integration of Arbor (West Coast) and Hyperion (East Coast) customer
support post-merger
 Improved the customer experience by leading the support team integrating an IVR (interactive voice
response) system with the CRM system and by reducing case backlog
THE ENVIRONMENTAL VOLUNTEERS PALO ALTO, CA 1995 – PRESENT
 Board President 2003-2005
 Board Vice-President of Governance & Strategic Planning 2001-2003
 Regional Volunteer Manager 1996-1997
 Natural Science Educator - Volunteer 1995-Present
QA TRAINING, LTD. ENGLAND 1993 – 1995
Technical Sales Manager
 Initiated and implemented a new CRM solution, increasing productivity and customer satisfaction for
this International IT training and consulting company, founded by Intel executives
 Consulting Services project manager and Customer Success program manager
DIGITAL RESEARCH/NOVELL LTD. CA & ENGLAND 1987 – 1992
Technical Support Manager / Graphics Device Program Manager
 Transferred to the UK to establish and manage the N. European direct technical support team
 Increased graphics device support, which resulted in increased software system sales
EDUCATION
UNIVERSITY OF CALIFORNIA, UCSC EXTENSION CUPERTINO, CA
 Professional Program and Project Management Certification (PPM), graduated with Honors
CALIFORNIA POLYTECHNIC STATE UNIVERSITY (CAL POLY) SAN LUIS OBISPO, CA
 Bachelor of Arts in Public Policy, graduated with Honors
 Graduate studies: Computer Science
TECHNICAL SKILLS SUMMARY
 Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft Project, WBS Chart Pro
 Salesforce.com and other CRM and database software systems