Business Innovation and Leadership

Business Innovation and Leadership

Be Creative and Lead

Sohan Babu Khatri
CEO
Three H Management
Learn | Consult | Research

Sohan Babu Khatri - Introduction
Professional Engagements:
• CEO – Three H Management Pvt. Ltd
• Director of Board – Grand Bank Nepal Ltd , Just-One Nepal

Adjunct Faculty:

• Ace Insititute of Management
• Kathmandu College of Management
• London Chamber of Commerce and Industries – International Qualification

Background:
• Bachelor’s of Civil Engineering (BE Civil) - Pulchowk Campus, Institute of
Engineering, Nepal
• Masters of Business Administration (MBA - Finance and Marketing),
Bangalore University, India
• Certified Financial Manager (CFM), Centre of Financial Management, Bangalore
• Licensed International Financial Analyst (LIFA) - Charter Holder – International
Research Association, Cambridge, Massachusetts

A Simple Story
There is always a better way


• A blind man sat by the steps of a public building
with a hat upturned by his feet

• He held up a sign which said

“Í’M BLIND.......... PLEASE HELP”

• There were only few coins in the hat

• A man was walking by

• He took few coins from his pocket and
dropped them into the hat.

• He then took the sign, turned it around and
wrote some words.

• He put the sign back so that everyone who
walkedby will see the new words

• Soon the hat began to fill up.

• A lot more people were giving money to
the blind man.

• That afternoon, the man who changed the
sign came back to see how things were
going

• The blind man recognized his footsteps
and asked

“Were you the one who changed my sign
this morning ? What did you write ?”

• The man said

“I only wrote the truth.....

I said what you said, but in a DIFFERENT
way”

What he had written was

“WISH YOU A BEAUTIFUL DAY.... BUT I
CANNOT SEE IT”

There is always a better way
Be Creative
Be Innovative
Think Differently


You cannot keep on doing the
same things and expect different
results


What prevails in 21st century
business environment ?
And henceforth forever .........


A manager has got two choices ....
Adapt OR Prepare for the worst

Innovation is not
absolutely necessary,

but then neither
is survival.

For many........changes in multiple factors
would mean...........
CHAOS !!!

A TRUE business leader takes
change as business
opportunity

And knows how to capitalize on it.........

AND KNOWS, WHERE TO CAPITALIZE IT....

But that requires a unique capability

And of course active willingness to use that
capability


"Creativity involves breaking out of established patterns
in order to look at things in a different way."

An ability to see unique patterns

And this capability is the most desired
one among business leaders of 21st
Century

Coming generations of successful
organizations will be led by such leaders ,
more than managers


Then what it takes to posses this
capability


And ability to use that for
business innovation

Creativity and Innovation
• Creativity – the ability to develop new ideas
and to discover new ways of looking at
problems and opportunities.

• Innovation – the ability to apply creative
solutions to problems or opportunities to
enhance or to enrich people’s lives.

27



Consumers
28



All
Stakeholders
29


enhance or to enrich lives.

All Beings
30

ple
peo .
why eas

I'm
tand ew id
ers of n

fri
und ed

gh
an't hten

ten
"I c frig
are

ed
fo o
ld
on
es
."

Lets get back to CREATIVITY

AND RELATE THAT TO BUSINESS INNOVATION


Do you see yourself as creative ?

Sohan Khatri 34

YES !!!!
Then you probably are
Sohan Khatri 35

No !!!
You’ve not shown your full creative
colors yet …..
Sohan Khatri 36

Check: How creative you are ?

Sohan Khatri 37

Linear
Creativity
(Logic/Knowledge)
Focus

Depth

Skills

Hard Work

Experience
Lateral Creativity Growth
(Intuitive/Imagination)
Breadth Innovation Uniqueness Expansion

Analog ies Out-of-the-Box Non-Log ic

38

An Exercise
Which part of your brain works better ?


Sohan Khatri 41

SPEAK OUT THE COLORS IN
WHICH THE WORDS ARE
WRITTEN

Be as quick as possible

Sohan Khatri 42

• This example produces Left/Right
brain conflict

• The Right brain tries to say the color
(Lateral)

• The Left brain tries to read the
word/color (Linear)
Sohan Khatri 44

Ready to take some Challenges !!!!


Sohan Khatri 45

Challenge I
• Acting on an anonymous phone call, the
police raid a house to arrest a suspected
murderer. They don't know what he looks like
but they know his name is John and that he
is inside the house. The police bust in on a
carpenter, a lorry driver, a mechanic and a
fireman all playing poker. Without hesitation
or communication of any kind, they
immediately arrest the fireman. How do they
know they've got their man?
Sohan Khatri 46

The problem is never
how to get new,
innovative thoughts into

your mind, but how to
get the old ones out.

Challange II

• A man lives in the penthouse of an
apartment building. Every morning he
takes the elevator down to the lobby and
leaves the building. Upon his return,
however, he can only travel halfway up in
the lift and has to walk the rest of the way
- unless it's raining. What is the
explanation for this?

Sohan Khatri 48

“If you're not
failing every
now and again,
it's a sign
you're not doing
anything very
innovative.”
—Woody Allen

Challenge III

• Assume there are 5 billion people in earth.
What would you estimate to be the result,
if you multiply together the number of
fingers on every person’s left hands ? (For
the purposes of this exercise, thumbs
count as fingers, for five fingers per hand).
If you cannot estimate the number, then
try to guess how long the number would
be.
Sohan Khatri 50

I’m sure your brain is working
better than 5 minutes ago...

Passive creativity cannot yield
Business Innovation

As Luck is no
factor in Learn | Consult | Research
Management
Sohan Khatri 51

Creativity is often thought of as in the
realm of “other” people. Somehow, unless
we’re blessed with an obvious talent for
creativity and innovation, and perhaps
have a “creative” remit in our job spec, we
may think we don’t have a creative bone in
our body.

Sohan Khatri 52

• Think for a moment about how many times
you have said, “Don’t ask me, I’m not
creative!”

• How many times you’ve said “Hyaa chhod !!!
Whenever your friend has asked a
challenging logical riddle ?

• How many times you’ve refrained yourself
from thinking ?
Sohan Khatri 53

Can you be creative ?
• The question that many people have is whether
you can learn to be creative or whether you are
simply born with the creativity gene.

• Without doubt, some people are more creative
than others. However, creativity is not an all
or nothing proposition. It’s a continuum. And
while where you start off might have something
to do with how your brain is hard-wired, you can
also build your skills in this area of competency
just like any other.
Sohan Khatri 54

To be creative…..
You need to believe in yourself first

Sohan Khatri 55

Have a free Mind
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"The best way to kill creativity in a
team is letting the boss speak first."
Sohan Khatri 57

Let go of your preconceptions
Sohan Khatri 58

• It really is all about learning to trust in
yourself and your ideas. It’s about being
willing to let go of your inhibitions and your
preconceived notions.

• And it’s about being open to looking at
issues from an entirely different
perspective.

Sohan Khatri 59

Look at things differently

Sohan Khatri 60

The most successful people are those
who are good at Plan B.

Have a positive Mindset
Sohan Khatri 62

• Creativity is a way of having a dialogue with
yourself where you are your own best
champion.

• You need to urge yourself to try new things
and look at things differently. You need to tell
yourself that it’s OK to be different, to blurt
out whatever comes to mind, to risk not
being understood, and to not care
Sohan Khatri 63

You can unlock your creativity
There are tools you can use

Sohan Khatri 64

And boost your confidence

Sohan Khatri 65

So that you’ll say YESssss !!!
I’m creative

Sohan Khatri 66

• Of course, to get to this point you need
confidence.
• Practicing your creative thinking skills is an
important exercise.
• It’s how you’ll get better, and build the self-trust
and assurance that you need to keep pushing
the creative envelope.
• When you open yourself up to creativity, you
never really stop seeing new connections and
new ways to view the circumstances in front of
you.
• That’s when creativity gets exciting.
Sohan Khatri 67

Creativity and Business Innovations
Mantra for success in business


Sohan Khatri 68

"An innovative business is one which lives and breathes
'outside the box'.

Sohan Khatri 69

"The way you will thrive in this environment is by innovating -- innovating in
technologies, innovating in strategies, innovating in business models."

Sohan Khatri 70

In a study designed by Sidney Yoshida, a
leading Japanese consultant, it was found
that only 4% of an organization's
problems were known by top
management, 9 % were known by middle
management, 74% by supervisors and
100% by employees.

Sohan Khatri 71

• Today, innovation is about much more than new
products.

• It is about reinventing business processes and
building entirely new markets that meet untapped
customer needs.

• Most important, as the Internet and globalization
widen the pool of new ideas, it's about selecting
and executing the right ideas and bringing them to
market in record time.
Sohan Khatri 72

Few Examples
Of Business Innovations


Sohan Khatri 73

What are these ?

Sohan Khatri 74

What is this ?

Sohan Khatri 75

Example 1
• Take Apple Computer Inc. once again the creative king.

• To launch the iPod, Apple used no fewer than seven types of
innovation.

• They included networking (a novel agreement among music
companies to sell their songs online), business model (songs
sold for a buck each online), and branding (how cool are
those white ear buds and wires?).

• Consumers love the ease and feel of the iPod, but it is the
simplicity of the iTunes software platform that turned a great
MP3 player into a revenue-gushing phenomenon.
Sohan Khatri 76

Example 2
• The Japanese auto giant Toyota is best known for an
obsessive focus on innovating its manufacturing processes.

• But thanks to the hot-selling Prius, Toyota is earning even
more respect as a product innovator. It is also collaborating
more closely with suppliers to generate innovation.

• Three years ago, Toyota launched its Value Innovation
strategy.

• Rather than work with suppliers just to cut costs of individual
parts, it is delving further back in the design process to find
savings spanning entire vehicle systems.
Sohan Khatri 77

Example 3
• Procter & Gamble Co. has done just that in transforming its
traditional in-house research and development process into
an open-source innovation strategy it calls "connect and
develop."

• The new method? Embrace the collective brains of the
world. Make it a goal that 50% of the company's new
products come from outside P&G's labs.

• Tap networks of inventors, scientists, and suppliers for new
products that can be developed in-house.

Sohan Khatri 78

……
• The radically different approach couldn't be
shoehorned into managers' existing responsibilities.
• Rather, P&G had to tear apart and restitch much of
its research organization.
• It created new job classifications, such as 70
worldwide "technology entrepreneurs," or TEs, who
act as scouts, looking for the latest breakthroughs
from places such as university labs.
• TEs also develop "technology game boards" that
map out where technology opportunities lie and
help P&Gers get inside the minds of its
competitors. Sohan Khatri 79

Example 4
• Each time BMW begins developing a car, the
project team's members -- some 200 to 300 staffes
from engineering, design, production, marketing,
purchasing, and finance -- are relocated from their
scattered locations to the auto maker's Research
and Innovation Center, called FIZ, for up to three
years.

• Such proximity helps speed up communications
(and therefore car development) and encourages
face-to-face meetings that prevent late-stage
conflicts between, say, marketing and engineering.
Sohan Khatri 80

Example 5
• While the coffee company Starbucks Corp. began doing
ethnography back in 2002 and relies on its army of baristas
to share customer insights, it recently started taking product
development and other cross-company teams on
"inspiration" field trips to view customers and trends.

• Michelle Gass, Starbucks' senior vice-president for category
management, took her team to Paris, Düsseldorf, and
London to visit local Starbucks and other restaurants to get a
better sense of local cultures, behaviors, and fashions.

• "You come back just full of different ideas and different ways
to think about things than you would had you read about it in
a magazine or e-mail," says Gass.
Sohan Khatri 81

Example 6
• Consider Google Inc. and its mapping technology, which it
opened to the public. This produced a myriad of "mash-ups"
in which programmers combine Google's maps with anything
from real estate listings to local poker game sites.
• Google's mash-ups are just one example of the escalating
phenomenon of open innovation.
• These days the world is your R&D lab. Customers are co-
opting technology and morphing products into their own
inventions.
• Many companies are scouting for outside ideas they can
develop in-house, embracing the open-source movement,
and joining up with suppliers or even competitors on big
projects that will make them more efficient and more
powerful. Sohan Khatri 82

Example 7

Sohan Khatri 83

Example 8

Sohan Khatri 84

Example 9

Sohan Khatri 85

Example 10

• In New Zealand, a series of artistic ads
were created for a local coffee company.
Ten artists created 30 pieces of art - all
made using coffee napkins. The ads were
displayed in bus shelters along an
Auckland Street. The effect was a series
of mini art galleries to promote coffee.
Here are some examples.

Sohan Khatri 86

Earth Love Foundation - Act Now
Against Global Warming

Sohan Khatri 89

Multiple Sclerosis Australia - Funding is
Necessary

Sohan Khatri 90

Example 11
• Germany's Rhino Rolling Advertising Awards
are a display of creative marketing.

• Companies and agencies submit their best
mockup showcasing innovative advertising
ideas on the sides of trucks.
• The competition was held in 2005/06,
2006/07 and 2007/08, and a 2009
competition is coming soon. Here are some
highlights of the creative ads
Sohan Khatri 91

Creativity is everywhere
You should have senses open to feel it


Sohan Khatri 96

Great ideas, it is said,
come into the world
as gently as doves.
Perhaps, then, if we
listen attentively,

we shall hear… a faint flutter of wings;
the gentle stirring of life and
hope.

"Great is the human who has
not lost his childlike heart."

And you can carve it out !!!
Perspiration is more important than inspiration


Sohan Khatri 105

“Expression of Repression” – December 2010

My first painting exhibition – for social cause

I was only getting creative in selling a business
idea


Sohan Khatri 106

Social Theme Marketing
• My painting exhibition on the subject of HIV Aids.
• All paintings made out of the research outcome
• Research subjects were
– People living with HIV Aids
– Drug Users
– Transgenders
– Sex Workers
• First exhibition of Nepal that was inaugurated as a program
in 5 star hotel with ticket fee of Rs 3500.
• Exhibition was open for public (free entry) for 7 days in
Nepal Art Council
• Almost all media overed it due to the novelty of idea
Sohan Khatri 107

Organizations Involved

• UNODC
• FAITH - organizer
• Mandala Theater
• Blue Diamond Society
• Three H Management
• Media Act
• Civil Bank – official Sponsor
Sohan Khatri 108

Here are few of my paintings


Sohan Khatri 109

You can unleash your creative potential


Sohan Khatri 117

Types of creativity

• Invention – the creation of a completely
new idea/product/process/behaviour etc

• Extention – expansion of an exisiting
idea/product/process/behaviour etc
(Lateral Expansion)

• Synthesis – combining serveral products
or services into something unique
Sohan Khatri 118

Elements of Creativity

• Unique (original)
• Valued (useful)
• Intent (purpose)
• Continuance (implementation
excellence)

Sohan Khatri 119

Characteristics of Creative Ppl
• Bright...........not Brilliant
• Good at idea generation
• Positive self-image
• Motivated by challanging problems
• Sensitive to the world around them
• Dont make snap decisions
• Flexible
• Look for meaning and implications of
problems
Sohan Khatri 120

Barriers to creativity
• Searching for one “right” answer
• Focusing on “being logical”
• Blindly following the rules
• Constantly being practical
• Viewing play as frivolous
• Becoming overly specialized
• Avoiding ambiguity
• Fearing looking foolish
• Fearing mistakes and failures
• Believing that “I am not creative”
Sohan Khatri 121

Increasing Personal Creativity
• Read Voraciously
• Think in opposites
• Look for new uses of old things
• Draw and keep your idea in a file or notebook (Idea
Inventory)
• Always ask “Is there a better way?”
• Challange custome, routine and tradition
• Be reflective
• Realize that there may be more than one right
answer
• See mistakes as pit stopsKhatri the way of success 122
Sohan on

LETS USE SOME OF THE
TOOLS

Sohan Khatri 123

Tool 1: Reverse Brainstorming
Creative Problem Solving


Tool 2: Random Input
Get out of patterned thinking


Do you see yourself more creative to
innovate in your business ?

Believe it, Conceive it, Do it


"Where all
think alike,
no one
thinks very
much."

—Walter Lippman

The END

Thank You

Sohan Babu Khatri
CEO
Three H Management

Business Innovation and Leadership

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