Introduction to question thinking

1. Santanu Basu
Introduction to ‘Question Thinking‘

2. The ‘Premise’
‘Questions are at the very core of how we listen, behave, think & relate, both
as individuals & as organizations’…. Dr. Marilee Adams
Virtually everything we think & do is determined by an underlying question
we ask/assumption we make – This act as a premise/trigger/point of departure
for almost every decision we make

3. The Right Question Can Transform Life

4. Why Questions Matter

5. Power & Purpose of Question

6. Questions, Behaviour & Results

7. 7 Steps of ‘Question Thinking’

8. Putting the Power of Question to Work

9. The Choice Map

10. Judger-Learner Questions

11. JUDGER MINDSETS LEARNER MINDSETS
Judgmental Accepting
Reactive , automatic Responsive , reflect
“ Know - it –already” Values ‘not – knowing’
Blame Responsibility
Inflexible and rigid Flexible and adaptive
Own point of view Multiple perspectives
Judger – Learner Mindset

12. Empower Your Observer

13. Switching Questions

14. The A-B-C-C Process: Questioning Assumptions

15. Belief-Behaviour Matrix

16. Top 12 Questions to Ask

17. CUSTOMER
LOGO17 | Name | Company | Customer | February 4, 2016
Thank You