1. SAURABH WAGHMARE
Contact: +91-7387223338 Email:
waghmaresaurabh1986@gmail.com
Cisco Certified Network Associate with 9 + years of experience in IT & Telecom Industry.
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 Extensive experience in Cisco/ Nortel, Vendor / Client SLA Management.
 Proficient in analyzing information system needs, evaluating end-user requirements,
custom designing solutions, troubleshooting for complex information systems management.
 Polished leadership skills with ability to motivate teams to increase productivity.
TECHNICALRESPONSIBILITIES:
 Involvedin resolving Cisco IPTrelated L2,L3 issues.
 Involvedin up-gradation of CUCM, Unity & Voice gateway.
 Involvedin management of Cisco Call Manager 7.x & 8.X,Unity 7.x and VoiceGateways
(H.323 & MGCP,VG224, VG248) forvarious cluster across the Europe.
 Determine & resolve general IPTand Gateway problems, configurationissues & manage
change request
 Logged forconfiguration change.
 Providesupport to provision engineers and complete commissioning test on new
installations.
 Providing detail analysis report including faulty equipment replacement and diagnosis
outputs to field
 Field engineer & technical support group to assist them in resolving the incident.
 Working with Cisco TAC team to provide onsite support to investigate the issue.
OPERATIONALRESPONSIBILITIES
 Manage escalation of the cases where SLA has been not met with the respective team
managers following
 Manage escalation matrix.
 Investigations lead for Problem tickets.
 Responsible forRCA preparation for any P1
 Responsible forroster management.
 Responsible forITILprocess as Change management, problem management and
Incident management.
 Responsible forIP Telephony recruitment forcompany requirement.
 Manage transition plan forimplementation sign off.
 Involvedin end to end project coordination and management.
 Involvedin preparing project ITILbased processes and execution.
 Considered forpeople management.

2. PROFESSIONAL EXPERIENCE
Senior Consultant, Infosys Ltd, Pune, Sept 2015 till date
Job Profile:
 Allocated the role of Project manager for Telstra client.
 Responsible for end to end coordination for Clients of Telstra projects.
 Responsible for initiating Kick off with client, coordinate with sale team, Technical team and
solution team.
 Risk management.
 Agile knowledge.
 Working on PMP oriented process and methodologies.
 Involved in Scope of work preparation and project billing.
 Leading stakeholders.
Network Lead, TechMahindra, Pune, Aug 2013 –Sept 2015
Job Profile:
 Worked as Technical Solution architect in AT&T project on Cisco Presales profile.
 Worked on project end to end coordination and management.
 Involved in preparing solution document,HLDs,LLDs.
 Managed/Organised Kick off calls with client to understand client requirement for different
deals.
 Worked different kind of deals and quotations.
 Headed team of 10 people for Cisco IP Telephony(Implementation, designing and
troubleshooting) profile for Canada based client .
 Undergone through Process training and Designing of Cisco IPT network in
Toronto,Canada for 2 months .
 Involved in VM ware ESXi installation for remote LAB setup.
 Cisco Product testing and development.
 Worked on Post sales delivery for Telus client.
 Involved one to one session with Client for network improvement thoughts in Canada.
 Organising training session on Cisco IP Telephony for team members.
 Designing BE6K architecture for customers network.
 Involved on RFPs for new IP Telephony related projects.
Subject Matter Expert, Zensar Technologies, Pune, Jun 2011 -July 2013
Job Profile:
 Involved as Team leader for Render support on Cisco IPT on L2 and L3 issues to UK based
Value Retail client through a team of tech support engineers.
 Managed Trainings sessions for new engineers for US based client Mylan Hyderabad.
 Participate in daily basis calls/ meetings with clients as well as conducting training sessions
for clients
 Involved in change & issue management apart from resolution of Cisco Networking issues.
 Manage Cisco Call Manager, Unity Server & Voice Gateways and provide periodic technical/
operational support to end users.
 Highlights

3. o Recipient of Spot Award from VR Client for successful resolution of two major
pending issues in two consecutive quarters.
o Winner of Appreciation Award & Thinker Award from Zensar.
o Significantly contributed to savings from client perspective through successful
resolution of Citrix gateway issue.
Senior Voice Engineer – MIT Voice Division, Wipro Infotech, Jul 2007 – Jun 2011
Job Profile:
 Involved in resolution of technical issues through a team of 8 engineers.
 Liaised with customers to understand requirements besides coordinating with the cluster
head to ensure smooth functioning of operations.
 Participated in daily basis calls/ meetings with clients and organized training sessions for
client personnel.
 Highlights
o Recipient of client appreciations for prompt resolution of issues.
o Acknowledged for simultaneous management of Cisco/ Nortel products.
o Successfully worked in 4 different projects.
o Acquired significant exposure in team leadership.
CERTIFICATIONS
 CCNA
 ITILFoundation
 Prince 2
 Preparing forPMP
Projects:
 Ernst & Young Pvt. Ltd., Mumbai, Sep 2007 – May 209
 Worked on VOIP Technology for CISCO IPT Support at client site in Mumbai and
also managed team of 6 FMS engineers from on site
 Bharti Airtel, Mumbai & Kolkata, Oct 2007 – Dec 2008
 Worked on IVR Technology on Nortel Support (GSM & CDMA)
 British Telecom, BT- Pune & Chennai, Jan 2010 – May 2011
 I worked on CISCO IPT Support in BT client
PREVIOUS ASSIGNMENT IN BRIEF
 Sales Lead, RCM Company, Jabalpur

4. EDUCATIONAL
 B.E (Electronics and Communications), G.G.I.T.S Jabalpur, R.G.P.V.V., Bhopal, 2007
 Certifications/ Trainings:
 Nortel PBX (61c, 81c, 11c), Symposium, Avaya Voice Server, Voice loggers
etc,ITIL
 Technical Skills:
 Language: C ,C++
 Operating Systems: MS-DOS, WINDOWS; 95/98/2000/XP and Linux
 Software: MS-Office, Internet Explorer, PageMaker, Acrobat Reader, MS Excel
 Cisco: Cisco Call Manager 6.X and 7.X version; Call manager express, UC500,
Cisco Unity express; 5.x and 4.x versions of CCM; Unity Server and Cisco IVR;
ICVER; CITRIX; Cisco Meeting Place server; ARC software
 Nortel: Nortel PBX; Products:- 11C mini, 11C, 61C, 81C; Servers: - Symposium,
Call Pilot, ACD in Call Center Technology; Oracle Database; HyperTerminal
Software; Sun Solaris OS; Avaya; Nice loggers, Passport and ACD.
PERSONAL DETAILS
 Date of Birth: 12th February 1986
 Languages Known: English, Hindi & Marathi
 Valid Indian Passport Holder
 Reference Available on Request
Qualification Institution University Percentages Year
BE(E&C) GGITS-Jabalpur RGPV,Bhopal 71%(aggregate) 2007
12th
K.V.VFJJabalpur CBSE 68.0% 2003
10th
K.V.VFJJabalpur CBSE 68.0% 2001