1. OFFICE ETIQUETTE
HOW GOOD IS YOUR VISITOR ETIQUETTE?
“Your manners are always under examination, and by committees little suspected,
awarding or denying you very high prizes when you least think of it."
- Ralph Waldo Emerson
Well, the least suspected committee may well turn out to be your next employer and the
prize, your ideal job! You never know. So, if you happen to travel a lot, hobnob with
clients and visit other offices as part of your work schedule, ensure that your manners are
impeccable and your visiting etiquette, intact.
So, how good is your visitor etiquette? Evaluate yourself by going through these simple
but effective rules.
Be punctual and if you’re 5 minutes early, even better. This indicates that you respect
other people’s time.
Don't stroll into a place as if it’s your own.
Be polite to everyone you meet irrespective of if it’s the receptionist or the CEO.
If the office that you are visiting needs you to sign in, and take a visitor card, comply
with the protocol. You could supply the receptionist with your visiting card.
While waiting, don't try to chat up the receptionist, in case you’re feeling bored!
While waiting in someone's office, don't touch anything on his/her desk or around his/her
room. Similarly, his/her reading material is his/her own, and is not there for you to kill
time with.
Carry your own pens and note pads; it looks very unprofessional when you ask to borrow
theirs.
Get your work done and leave. This is not a social visit so don’t grab every opportunity
to chitchat.
On your way out, remember to thank the receptionist!
ENFORCING OFFICE EMAIL ETIQUETTEE

2. What is email etiquette? Well, here is a list of the top email etiquette rules you need to
note.
1. Be concise and to the point.
Do not make an e-mail longer than it needs to be. Remember that reading an e-mail is
harder than reading printed communications.
2. Answer all questions, and pre-empt further questions.
An email reply must answer all questions, and pre-empt further questions – If you do not
answer all the questions in the original email, you will receive further e-mails regarding
the unanswered questions, which will not only waste your time and your customer’s time
but also cause considerable frustration.
3. Use proper spelling, grammar & punctuation.
This is not only important because improper spelling, grammar and punctuation give a
bad impression of your company, it is also important for conveying the message properly.
E-mails with no full stops or commas are difficult to read and can sometimes even
change the meaning of the text.
4. Answer swiftly.
E-mails are sent as people wish to receive a quick response. Each e-mail should be
replied to within at least 24 hours, and preferably within the same working day.
5. Do not attach unnecessary files.
By sending large attachments you can annoy others and even bring down their e-mail
system. Wherever possible try to compress attachments.
6. Use proper structure & layout.
Since reading from a screen is more difficult than reading from paper, the structure and
lay out is very important for e-mail messages. Use short paragraphs and blank lines
between each paragraph. When making points, number them or mark each point as
separate to keep the overview.
7. Do not overuse the high priority option.
If you overuse the high priority option, it will lose its function when you really need it.
8. Do not write in CAPITALS.
IF YOU WRITE IN CAPITALS IT SEEMS AS IF YOU ARE SHOUTING. This can be
highly annoying and might trigger an unwanted response in the form of a flame mail.
Therefore, try not to send any email text in capitals.
9. Read the email before you send it.
A lot of people don't bother to read an email before they send it out, as can be seen from
the many spelling and grammar mistakes contained in emails. Apart from this, reading
your email through the eyes of the recipient will help you send a more effective message
and avoid misunderstandings and inappropriate comments.

3. 10. Do not overuse Reply to All.
Only use Reply to All if you really need your message to be seen by each person who
received the original message.
11. Do not use email to discuss confidential information.
Sending an email is like sending a postcard. If you don't want your email to be displayed
on a bulletin board, don't send it. Moreover, never p make any libelous, sexist or racially
discriminating comments in emails, even if they are meant to be a joke.
12. Use cc: field sparingly.
Try not to use the cc: field unless the recipient in the cc: field knows why they are
receiving a copy of the message. Using the cc: field can be confusing since the recipients
might not know who is supposed to act on the message.
WHEN TAKING UP A NEW JOB...
It could be your first job or your first day in a new environment, how would you behave,
how would you like to dress? You got to remember whatever you do, all eyes will be on
you.
Well here are few tips you can use to your benefit.
Get to work on time
While this might sound trivial, the fundamentals are that you should be at your desk and
ready to work at the time your shift starts. While everyone understands that once in a
while you could be caught in a traffic jam, just make sure you turning up late doesn’t turn
into a habit.
Never under-dress
Ask around, check out what’s acceptable and not. While some offices demand a formal
attire, casuals are acceptable in most offices nowadays. Your colleagues and co-workers
shouldn’t feel that you have dressed too casually. Also keep yourself updated with the
latest reforms in fashion for parties and weekends.
Try to keep your voice down
Most offices have cubicles as a work space; your sharing is always interesting for the
other person, right? Wrong. The occasional laughing or cursing fits you throw can be
extremely disruptive to your co-workers. Not only do they get enlightened with things
they never wished, but also get disturbed in their normal routine.
Stay away from office gossips
There’s a fine line between polite conversations and down right nosiness. We guess you
don’t want to get caught in the firing range of all the back stabbing and never ending

4. office gossips. Staying away from all this will ensure you work with a proper frame of
mind.
The office phone’s not a PCO
While most people blatantly use office phones calling everyone and anyone they know,
it’s simply not right. Do limit your personal phone calls. There’s a difference in using the
office phone in making an important appointment and calling your buddy and chatting for
hours.
Leaving on time
It’s perfectly Ok to leave on time, simply don’t shut your computer down and sit by your
desk waiting for the hour to strike. People notice these actions and it’s not appreciated.
Make a point to leave after your scheduled time.
And if this is not your first ‘real’ job, and you are guilty of breeching any of the above
tips, you definitely need a refresher course in office etiquette.
ARE YOU CONTRIBUTING TO OFFICE WOES?
Most people need a constant reminder that the workplace is not their personal apartment.
So the next time you feel like making your presence known or felt, just watch the way
you do it.
Here are few tips on how you can ensure no one feels you’re a pain at work.
Keep a tab on the volumes
While most workplaces allow their employees to listen to music as they work, make sure
you’re humming or singing or choice of music doesn’t irritate the person next to you. A
most common nuisance is the jarring volumes on your mobile phones. Set a pleasant ring
tone on your mobile and at a level not too loud. Watch your volume even when you are
thinking aloud or plainly rapping your fingers on your desk.
Watch those crumbs
After eating make it a point to clean up. Wipe up the crumbs and spills. Laying out paper
napkins for your dining space will help in keeping the dining table clean. Don’t forget to
put all wrappers and other wastes in the lunchroom garbage after you’ve finished. No one
likes to eat in a dirty dinning area.
Hygiene habits
Make it a point to flush the toilet after use. Your crusade against water conservation
should not result in others dying of stench. Simple things such as keeping the toilet floors
clean, using the toilet bin go a long way in maintaining a clean and hygienic space.
Respect personal space

5. Don’t force your partner to draw enemy lines. Respect your colleagues’ space. Do not
clutter. Put your personal stuff in drawers or cabinets. Also make it a habit of not peeping
into your colleagues’ workspace. What they do is extremely confidential.
Whereabouts
Leave a word about your whereabouts by jotting down or pinning a note to your desk.
Leave a word where you are with those who need to know. Remember your colleague
isn’t your secretary to take your messages.
Of Handbags & Briefcases
Ever been to lunch or a meeting, and wondered where to keep your handbag or briefcase?
Avoid fidgeting. Use these guidelines:
• At a meeting, place on the table only those writing materials, documents or folders that
are essential. Samples, etc. can be produced at an appropriate time.
• At a social meal, nothing other than your food, your crockery and cutlery, and table
decorations go n the table. If it’s a business meal, you may keep essential papers on the
table, but remember this is not your office, and avoid a paper-spill over.
• Handbags and briefcases go on the floor, by the side of your chair. Cell-phones, which
should either be shut off, or put in a silent/vibrator mode, should be in your bag or
pocket, out of sight.
Tired Of Running Errands For Your Boss?
In an ideal workplace, the boss never asks a subordinate to do any personal work for him.
Reality, however, is very different. Here’s how to deal with demanding bosses.
• If you are asked to do your boss’s personal chores and telling him outright that you
can’t is beyond the limits of your courage, try putting it off and citing pressing office
work as reason. Faced with this tactic a few times, even an insensitive person will take
the hint.
• Another method is to tell him, in a casual manner—preferably away from the office
environment, that official work doesn’t give you time to do any personal chores. He
might not be thrilled about it, but a mixture of diplomacy and firmness should convince
him.
• As a senior executive, don’t ask your juniors to run errands for you. You know they
have a right to refuse, but you also know chances are they will not. Resentment doesn’t
make for the best work environment!

6. Getting Your Fax Right
Yes, there is faxing etiquette as well, which is a very important aspect of business
communication.
• When sending a fax, always include a cover sheet specifying whom the message is
meant for.
• Type your message whenever possible. If you have to write it out, use capital letters.
• Corrections made using correction fluid show up as dark blotches, so make a
photocopy, and use this to send the message.
• Many people receive their faxes on a computer, so make sure the paper is inserted the
right side up. If it isn’t, the message can’t be read unless it’s printed out!
• Remember fax paper is expensive; don’t send out unnecessary or needlessly long
messages. Also, call and check if the timing is convenient before sending out very long
fax messages.
• Don’t fax personal or confidential messages unless you intend it to be office gossip. If
such information has to be sent, do call ahead and inform the recipient so that he can
personally retrieve it.