executive mba oil & gas - performance management system ICICI bank

1. Strategic Human Resource
Management
PMS @ ICICI BANK
By
Anil Kumar Sahu (20104004)
Sandeep Prasad (20104005)
Sarjeevan Sainbhi (20104006)
Exe-MBA10, SPM, PDPU

2. CONTENT
• Introduction
• Current PMS at ICICI Bank
– Design
– Process
• Areas of Improvements
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3. Introduction
• ICICI Bank is the second largest bank in
India and the largest private sector bank
in India.
• ICICI Bank has a network of 2,529
branches and 6,102 ATMs in India, and
has a presence in 19 countries, including
India.
• products and financial services includes:
– investment banking
– life and non-life insurance
– venture capital
– asset management.
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4. Current PMS at ICICI
• PMS Software:
– HRIS by People Soft.
• Frequency of PMS:
– Half Yearly feedback followed by Annual
Appraisal.
• PMS Method:
– Result Method:
• Balance Score Card
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5. Current PMS at ICICI
• Balance Score Card (for Operations Manager):
Weight –age Score / % score /
Perspective
/ Target Achievement Achievement
Financial
•Profitability 20 15 75 %
•Asset Business 10 8 80 %
Customer
•Customer Service 15 10 66.67 %
•Branch Assessor Score 15 12 80 %
Process
•Audit 15 12 80 %
•Fraud & Ops. Risk 15 14 93.34 %
Learning
•E-Learning 5 5 100 %
•Class room Training 5 5 100%
TOTAL 100
Sarjeevan Sainbhi
81 81 % 5

6. Current PMS at ICICI
• Stages of PMS:
– Target Setting
– Self Assessment
– Appraiser's Assessment
– Reviewer's Rating
– Appraiser & Reviewer Discussion
– Critical Review and Normalization
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7. Current PMS at ICICI
• Normalization (Bell Curve):
5 4 3 2 1
SACK AVERAGE GOOD VERY GOOD EXCELLENT
5% 25 % 40 % 25 % 5%
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8. Areas of Improvement
1. No Access of PMS from Outside
Office premises ( via. Internet).
2. Individual Strength & Weakness
Feedback were not Provided
during Final PMS.
3. No Formal Appraisal Interview with
the Reviewer.
4. Basis for Promotion were not
transparent.
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9. Areas of Improvement
1. PMS Access Outside Office premises (via. Internet):
Source : www.tceworld.co.in
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10. 2. Individual Strength & Weakness Feedback :
% score
Weight – Score /
/
Perspective age / Achieve- Remarks
Achieve-
Target -ment
-ment
Financial 25 20 80 %
Customer 25 18 72 %
Process 20 18 90 %
Learning 10 5 50 %
Appraiser’s Comment
•Strengths 5 4 80 % Able to prioritize
•Weaknesses 5 4 80 % Communication Skill
Reviewer’s Comment
•Strengths 5 3 60 % Technical Expertise
•Weaknesses 5 2 40 % Negotiation Skill
TOTAL 100 74
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11. Areas of Improvement
3. Formal Appraisal Interview :
Stages of PMS:
• Target Setting
• Self Assessment
• Appraiser's Assessment
• Reviewer's Rating
• Appraisee's Interview
Tell-and-Listen Interview
• Appraiser & Reviewer Discussion
• Critical Review and Normalization
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12. Areas of Improvement
4. Basis for Promotion Clarity:
– Merit
– Experience
“Appropriate Promotion standards &
Policies related to the job shall be
framed & shall be intimated to the
Appraisee”
Criteria’s:
– Minimum Band Required
– Skill Set Required
– Other Applicable Criteria e.g.
Achievements etc.
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13. Sarjeevan Sainbhi 13