Sardar Barzingi is an experienced IT management professional with over 10 years of experience managing IT operations and infrastructure projects across diverse industries and cultures. He currently serves as an IT Service Desk Manager at HCL Technologies in Helsinki, where he oversees a team of 14 that provides 24/7 technical support to clients. Prior to this, he held IT support and management roles in Iraq and Ireland, where he established new IT departments and support units from the ground up. He has a demonstrated ability to translate strategic goals into effective day-to-day operations and solutions, with a focus on client satisfaction and operational excellence.

1. SARDAR BARZINGI
Kauppakartanonkatu 8 B 23 | Helsinki, 00930, Finland | +358503727199
Barzingisardar@hotmail.com | www.linkedin.com/in/sardar
PROFILE: IT MANAGEMENT AND RESOURCE DEVELOPMENT
Determined and solutions-focused information technology and enterprise infrastructure professional with a career marked
by 10+ years of experience and accomplishments in strategic IT management and infrastructure design, implementation,
maintenance, and support roles within diverse industries and cultures.
 Develop, manage, and oversee IT portfolios, teams, technical roadmaps, and implementations as well as strategic
and day-to-day operations for client-facing infrastructure support and processes.
 Plan, organize, direct, control, and evaluate the information systems operations, projects, and staff, working
collaboratively across all levels to evaluate and plan system requirements, specifications, budgets, and strategy.
 Experienced in providing high-level project oversight with responsibility for policy decision, scope definition,
project leadership and direction, and budget management.
 Lead and contribute to IT operational excellence strategy through the implementation of organizational
improvements, training, strategy, and IT infrastructure solutions.
 Apply experience and technical knowledge to provide leadership, oversight, and monitoring of an organization’s
technical operations, infrastructure, services capabilities, systems, and resources.
 Cultivate effective working relationships with clients, stakeholders, and vendors, maintaining a broad knowledge of
and understanding of the business and client objectives.
SKILLS & CAPABILITIES
ITIL Infrastructure Service Management | IT business & Strategy Analysis | Project Management Lifecycle
|Big Data Science |Lean Six Sigma | Software Development & Testing Lifecycle | Incident & Process Management
 Hands-on experience in enterprise IT support and service delivery combined with knowledge of big data science
and strategy management.
 Diverse global acumen with the capacity to display a strong understanding of the cultural differences specific to
the Middle East and United Arab Emirates.
 Capable of translating strategic decisions into day-to-day practice, applying operational excellence throughout the
enterprise, and deliver solutions that meet the technical and operational needs of clients in diverse cultures.
 Strong analytical and problem solving skills with the ability to master new challenges and technologies.
 Multi-lingual with advanced communication skills in English, Arabic, Swedish, Kurdish, and Turkish as well as
basic-level Finnish.
PROFESSIONAL EXPERIENCE
HCL Technologies Ltd., Helsinki, Finland October 2012 - Present
IT Service Desk Manager
Manage service desk operations and a staff of 14 responsible for the delivery of end-to-end, 24x7, first-level technical
support to a dedicated client base. Team lead and primary point of contact for Level 2 and critical escalations, as well
serving as direct contact for client-side senior managers. Hold primary responsibility for the service desk domain of new
projects, as well as serving as team representative in working with cross-functional teams throughout project development
and launch. Designed and built multiple IT service desks, teams, and processes, leading projects through multiple and
complex phases from inception through to operation and post-launch support. Provide day-to-day management of support
team to ensure all deliverables and operations are met.
 Setup and managed the launch of a dedicated service desk for 2 separate customers, utilizing ITIL processes to
improve and implement call center structure and improve client’s overall IT infrastructure.
o Oversaw and coordinated knowledge transfer functions, leading initial client requirements and
information gathering sessions. Translated detailed data into functional specifications and service level
agreement metrics.
o Worked directly with clients in establishing all SLA deliverables, ensure SLOs, contract terms, and account
relationship strategy.

2. SARDAR BARZINGI | +358503727199 | Barzingisardar@hotmail.com | PAGE 2
 Cultivated strong and trusted working relationships with clients through the development of a high-level, service-
oriented team, achieving client recognition for excellence in service delivery for attaining 100% of SLA and KPI
metrics and customer satisfaction scores.
 Developed new service improvement processes and models with documented savings of 120K Euro and a
projected 500K Euros for 2 key clients. Model has been applied as a best practice model at the global level within
the company.
The Department of IT, Council of Ministers, Erbil, Iraq May 2009 - December 2010
IT Support Unit Manager
Built the technical support infrastructure for this specific unit of the Kurdistan Regional Government. Established the IT
support unit from the ground-up and managed day-to-day operations, infrastructure, networks, and support systems to
manage the evolving technical needs of organization. Established IT rules and policies. Recruited and developed a strong,
goal-oriented team representing the backbone of the company and providing the technical support to the organization and
its external partners.
 Developed short- and long-term project plans and deployment strategies for the setup, maintenance, and
enhancement of the department’s technology systems and infrastructure.
o Led and managed a project for the research, planning, and installation of a new LAN network within the
department. Designed overall structure, requirements, installation plans, and physical layout.
o Deployed and migrated MS Windows 7 and Office 2007 to 500 clients.
 IT support unit was recognized as the ideal model for an IT service unit within the organization.
IBM Corporation, Dublin, Ireland December 2006 - July 2008
Senior User Administrator
Promoted to a senior administrator role with responsibility for performing second level support functions for user domain
account management and backend system administration functions (Active Directory, MS Exchange, SAP, and Lotus
Notes). Served as team lead assistant responsible for the mentoring of new staff members, performance auditing, and
cross-functional communication and planning of technical strategy development and execution planning.
IBM Corporation, Dublin, Ireland June 2006 - December 2006
Customer Service Representative
Hired to provide first level technical support to end users of a major international medical company. Leveraged advanced
language skills to provide remote, telephone, and email Windows-based support to 30-45 users per day while
communicating in both English and Swedish languages.
International Organization for Migration (IOM), Helsinki, Finland March 2004 - January 2005
Project coordinator
Served as liaison and assisted with program coordination and translation functions related to the AVR program. Leveraged
extensive language skills to act as the face of the organization to work in collaboration with the Danish government by
providing translation and communication services to gain a thorough understanding of the individual needs and situations
of the Iraqi refugees.
 Demonstrated client management, empathy, and communication skills by communicating in English, Kurdish,
Arabic, Swedish, and Turkish to gain a total understanding of cultural aspects that were critical to each individual’s
situation.
EDUCATION
The Novia University of Applied Sciences, Finland
Master of Engineering, Technology Based Management/Big Data Science & Management
Bachelor of Science, Computer Engineering/Computer Technology