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Volunteer management: motivation and retention Sarajean Rossitto TUJ Conted - December 2008
Outline for today ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
introductions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introductions ,[object Object],[object Object],[object Object],[object Object]
Projects, Events &Workshops
Different standpoints: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Discussion ,[object Object],[object Object]
Proactive Process Recruitment Need assessment Evaluation Planning Orientation Monitoring Training
Scenario review  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Finding keeping & retaining Volunteers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Challenge #1 => boundaries, knowing your position as a volunteer What is the role and function of volunteers and interns in an organization? The roles of volunteers
Volunteer roles ,[object Object],[object Object],[object Object],[object Object],[object Object]
Roles  and functions ,[object Object],[object Object],[object Object],[object Object]
Organizational structure #1. Membership Volunteers Board of Directors Staff
Organizational structure #2. Membership Staff Volunteers/interns Board of Directors
Different structures, different roles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Role and Responsibility ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Volunteers and interns Role and Responsibility in a developed org ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Effective volunteer management starts with understanding what motivates volunteers. Why Volunteer?
What volunteers and interns want ,[object Object],[object Object],[object Object],[object Object]
Motivation – individual needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Motivation – individual needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Motivation – org needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Needs assessment and planning Challenge #2 => Finding a balance between What you need & What volunteers want
ORG NEEDS  & VOLUNTEER INTERESTS ,[object Object],[object Object],[object Object],[object Object],[object Object]
Assessing your needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Assessing your needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Assessing your needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Assessing your needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Assessing your needs ,[object Object],[object Object],[object Object],[object Object],[object Object]
Assessing your needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tools - Volunteer job descriptions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tools - Volunteer job descriptions ,[object Object],[object Object],[object Object]
Group Discussion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Volunteer mgt tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Volunteer mgt tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Group Discussion #4 ,[object Object],[object Object],[object Object],[object Object]
Recruitment and selection Challenge #3=>  Finding those people you need. How do you bring in the people you want?
Recruiting your targets ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Recruitment - examples ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What makes an effective info session?   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What makes an effective info session?   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Group discussion on Recruitment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lunch time!
Vol roleplay – 1 st  day on the job ,[object Object],[object Object],[object Object],[object Object],[object Object]
Discuss the role play ,[object Object],[object Object],[object Object],[object Object]
Support at the start & ongoing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What makes an effective interview?   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Supporting volunteers from the start ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ongoing volunteer support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ongoing volunteer support ,[object Object],[object Object],[object Object],[object Object]
Ongoing volunteer support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ongoing volunteer support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Group work ,[object Object],[object Object],[object Object]
Volunteer retention & “Valuing” Challenge #4 => vol turn over How do we keep our volunteers? Challenge #5 => appreciation How do we let them know they are important?
Discussion ,[object Object],[object Object],[object Object],[object Object]
Retention ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Which are within our control or sphere of influence?  Which are not?
Volunteer retention ,[object Object],[object Object],[object Object],[object Object],[object Object]
Valuing ,[object Object],[object Object],[object Object]
Questions to consider ,[object Object],[object Object],[object Object],[object Object],[object Object]
Appreciation/valuing tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Appreciation/valuing systems - tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Appreciation/valuing systems - tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Group Discussion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Volunteer exit & output strategy Challenge #5 => volunteers leaving  Different circumstances 1. “Natural” End of contract, position  2. “Forced”  ending, asking a person to leave
Volunteer Output System ,[object Object],[object Object],[object Object],[object Object],[object Object]
Volunteer Output System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Volunteer mgt policy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Leadership & commitment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Volunteer coordinator leadership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Final group discussion  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Final notes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Wrap-up ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Resources:  for this presentation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Resources:  Useful websites  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Volunteer Mgt Workshop

  • 1. Volunteer management: motivation and retention Sarajean Rossitto TUJ Conted - December 2008
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  • 8. Proactive Process Recruitment Need assessment Evaluation Planning Orientation Monitoring Training
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  • 11. Challenge #1 => boundaries, knowing your position as a volunteer What is the role and function of volunteers and interns in an organization? The roles of volunteers
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  • 14. Organizational structure #1. Membership Volunteers Board of Directors Staff
  • 15. Organizational structure #2. Membership Staff Volunteers/interns Board of Directors
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  • 19. Effective volunteer management starts with understanding what motivates volunteers. Why Volunteer?
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  • 24. Needs assessment and planning Challenge #2 => Finding a balance between What you need & What volunteers want
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  • 38. Recruitment and selection Challenge #3=> Finding those people you need. How do you bring in the people you want?
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  • 55. Volunteer retention & “Valuing” Challenge #4 => vol turn over How do we keep our volunteers? Challenge #5 => appreciation How do we let them know they are important?
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  • 65. Volunteer exit & output strategy Challenge #5 => volunteers leaving Different circumstances 1. “Natural” End of contract, position 2. “Forced” ending, asking a person to leave
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Hinweis der Redaktion

  1. (c) 2007 Sarajean Rossitto