This document discusses the importance of empathy and provides various suggestions for how to develop empathy. It notes that empathy is not the same as sympathy and involves feeling what others feel rather than feeling sorry for them. Several tips are provided such as reading books from different perspectives, telling stories, using an empathy machine, teaching empathy, being curious, paying attention to others, humanizing users, talking to humans, and prototyping from an empathetic perspective. The overall message is that developing empathy requires an open mind and heart and a willingness to understand other lived experiences.

1. @sarahsemark
FOR
empathy
assholes
triggersandsparks.com/talks/empathy
introverts!

2. @sarahsemark
FOR
empathy
assholes
introverts!
triggersandsparks.com/talks/empathy

4. Arunachalam
Muruganantham

9. menstrual man

10. …and why should I care, anyway?
empathy?
wtf is

11. feeling
em pathy
}
}
in

12. empathy
sympathy
!=

13. sympathy
😭 😬
💔

14. empathy
😭 😭
💔

15. neural wifi
empathy is

16. monkey see
monkey do

17. you yawn,
I yawn*

18. “soft skills” are for nerds!
empathy?
why do we need

24. empathy
society needs

25. we need
empathy

26. …so let’s be selfish bastards and care about others.
helps us
empathy
succeed

27. The best way to empathise
and truly solve someone’s
problem is to live it and feel
it firsthand.
Joe Gebbia Airbnb

28. typewriter

29. phone

30. electric
toothbrush

31. universal
design

32. OXO

33. OXO

34. curb cut

35. curb cut

37. when we design
everyone else benefits
for accessibility

38. closed
captions

40. isn’t
accessibility
an obstacle

41. is
accessibility
an opportunity

42. is to humanise tech
design’s job is

43. AKA “how not to be a jerk 101”
empathy!
let’s learn

44. what if
empathy?
we lack

45. let’s learn
empathy!

46. let’s learn
empathy!

47. yourself
test

49. the inside
start with

50. meditate

51. explore
new places

52. surround
different people
yourself with

53. find
your way

54. 4
1
9
8B
Coyuya
San Antonio
Abad
Oceanía
Termina
H
Pe
V
PueblaCiudad
Deportiva
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Zaragoza
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Farías
Boulevard Puerto
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Magón
San
Lázaro
Canal del
Norte
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Servando
Jamaica
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Morelos
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Zócalo
Isabel la
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Chabacano
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de Letrán
Salto del
Agua
Bellas Artes
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Guerrero
Consulado
→
La Viga
Camarones
Refinería
San Joaquín
Polanco
Auditorio
Constituyentes
San Pedro
de los Pinos
San Antonio
Buenavista
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Misterios
Juárez
RevoluciónSan
Cosme
NormalColegio
Militar
PopotlaCuitláhuacPanteones
uatro
minos Tacuba
Observatorio
Tacubaya
Juanacatlán
Chapultepec
Sevilla
Insurgentes
Cuauhtémoc
Balderas
Doctores
Obrera
Niños
Héroes
Hospital
General
Centro
Médico
Etiopía
Eugenia
División
Patriotismo Chilpancingo Lázaro Cárdenas
Viaducto
Xola
Villa de Cortés
Nativitas
Santa Anita
Iztacalco
Apatlaco
Aculco

55. go lo-fi

56. read
books

57. Differences of habit and
language are nothing at all
if our aims are identical and
our hearts are open.
Albus Dumbledore

58. read
books
different

59. tell
stories

60. empathy
machine
try an

61. teach
people

62. be
curious

63. pay
attention

64. …basically it just means “be more deliberate”.
with empathy
designing

65. science hat
put on your

66. create a spectrum
of personas

68. humanise
your users

69. talk to
humans!

70. prototype
empathy

71. prototype
empathy

72. prototype
empathy

73. prototype
empathy

76. of empathy
the limits

77. menstrual man

79. a little more
learn
every day

80. start every project
in someone else’s shoes

81. @sarahsemark
thank
you!
triggersandsparks.com/talks/empathy