According to Metric Stream, complaint management is the process of how organizations handle, manage, respond to and report customer complaints. Systems are put into place to track and trend the data that is captured by complaint management processes.
2. Introduction :
According to Metric Stream, complaint management is the
process of how organizations handle, manage, respond to
and report customer complaints. Systems are put into place
to track and trend the data that is captured by complaint
management processes.
3. • The organizations are established on the objective of
delivering the best service and product to the customer.
However, because of some issues, miss understating of the
need of the customer or the defect in manufacture the
faulty service or product is delivered to the customer.
• Working on the customer complains is also one of the ways
of making them satisfied and maintaining the customer
value. Customer complain model is designed with the
approach of fast and effective way of resolving the
complains.
4.
5. Notable Features
• Centralized location for organization to report complaints.
• System where complaint will be sorted by Customer
Assurance team.
• System where Complaint will be investigated and will be
resolved by handling team.
• Reviewing resolved complaint by Product Sales Manager
and system has ability to reject the request, so again
handling team will work on resolving logged complaint.
• Generating different reports based on different parameters
like Month wise, customer wise, product wise etc.
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6. Leo TechnoSoft Snapshot
Value offeringIndustries
Overview
- Global partner product development provider with delivery centers in Los Angeles, Chicago
and India (Offshore).
- Specializes in Cloud, SaaS and Enterprise Product Engineering for Startups, Entrepreneurs,
ISV(SME).
Technology
Healthcare/Life Sciences
Finance
Retail
Manufacturing
Real Estate
Partnered Product Development
Technical, Operation and Sales
Management
Expertise SaaS & Cloud solutions
Customer Relationship Management
Sales and Marketing
VC Connections and relationships
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7. OUR PRESENCE
Adequate infrastructure to scale up at the drop of a hat
Backend Data Center / Infrastructure set up
Global Offices to support 24x7 Client Operations
For more information email us at enquiry@leosys.net.
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