This presentation discusses conflict management in organizations. It defines conflict as a disagreement between people that can result from differences in ideas, perspectives, priorities, beliefs, values or goals. The causes of conflict are identified as poor communication, lack of openness, and failure to respond to employee needs. There are three main types of conflict: task conflict, relationship conflict, and process conflict. The presentation then discusses different views of conflict and defines functional and dysfunctional conflict. It defines conflict management as various ways of managing conflict, including avoidance, competition, accommodation, compromise, and collaboration. Lastly, it provides tips for managing workplace conflict such as building relationships, addressing small problems early, respecting differences, and focusing on problem-solving rather than changing

1. A PRESENTATION ONCONFLICT MANAGMENT PRESENTED BY SAPTAK DAS SOMEN CHATTERJEE

2. OBJECTIVES What is conflict Causes of conflict Types of conflict Different views on conflict What is conflict management Ways of managing conflict Tips for handling conflict in an organization

3. WHAT IS CONFLICT??? A disagreement between people that may be the result of different: – Ideas – Perspectives – Priorities – Preferences – Beliefs – Values – Goals – Organisational structures

4. CAUSES OF CONFLICT Poor communication Lack of openness Failure to respond to employee needs TYPES OF CONFLICT Task Conflict Relationship Conflict Process Conflict

5. Transitions in Conflict Thought Human Relations View of Conflict The belief that conflict is a natural and inevitable outcome in any group. Traditional View of Conflict The belief that all conflict is harmful and must be avoided. Interactionist View of Conflict The belief that conflict is not only a positive force in a group but that it is absolutely necessary for a group to perform effectively.

6. Functional versus Dysfunctional Conflict POSITIVE Functional Conflict Conflict that supports the goals of the group and improves its performance. Dysfunctional Conflict Conflict that hinders group performance NEGATIVE

7. WHAT IS CONFLICT MANAGEMENT??

8. 5 ways to manage conflict Avoidance Competition/Forcing (A) Accommodation (B) Compromise (C) Collaboration (D) I win, you lose (competition—A) I lose or give in (accommodate—B) We both get something (compromise—C) We both “win”(collaborate—D) A B C D

10. Tips for Managing Workplace Conflict Build good relationships before conflict occurs Do not let small problems escalate; deal with them as they arise Respect differences Listen to others’ perspectives on the conflict situation Acknowledge feelings before focussing on facts Focus on solving problems, not changing people If you can’t resolve the problem, turn to someone who can help Remember to adapt your style to the situation and persons involved