5. SIPOC Diagram of Faculty of Engineering’s Motorcycle Parking Area
Supplier
Deanery of
Faculty of
Engineering
User enters the
parking area
12/7/2013
Input
Process
Motorcycle
Parking Area
facilities
User looks for
their motorcycle
location
Output
Satisfied
user
User drives to
exit gate
User shows
their identity
card to the
security guard
MAGNISEVENT – Quality Improvement
Customer
Faculty of
Engineering
‘s
motorcycle
parking area
user
User exits the
parking area
5
6. Yes, we are satisfied
No, we are not satisfied
33% of users are unsatisfied
with the facilities of Engineering Faculty’s motorcycle parking area
33%
67%
12/7/2013
MAGNISEVENT – Quality Improvement
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8. 73%
of users need improvement
Yes, we need improvement
No, we don't need any improvement
Reduce required
time to exit from
motorcycle
27% parking area
Symptom
Main
Problems
• Users’ complaints
Improvement
• Users take a long
73%
time to exit from
motorcycle
Increase users
parking area
satisfaction level
to 80 %
12/7/2013
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11. Determining
the defects
Normal Time = 77 s
Allowances (Talking, Preparing
things, etc.) = 12.99%
Standard Time = Normal Time +
(Normal Time x Allowance) = 77 + (77 x
12.99%) = 87 s
Data which is higher than 87 s
= DEFECTS!
12/7/2013
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12. 86% defects are found in the before improvement measurement !
DPMO = total defects/ total opportunities x
1000000 = 866666.6667
Defects (%) = total defects/ total
opportunities x 100% = 86.66666667
Yield = 100% - defects = 13.33333333
Sigma level = 0.389228383
12/7/2013
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13. There are so many uncontrollable data found
in the before improvement control chart!
I-MR Chart of C1
Individual Value
200
150
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
U C L=107
100
_
X=77
50
LC L=47
1
4
7
10
13
16
O bser vation
19
22
25
28
1
Moving Range
100
1
1
75
50
1
1
1
1
U C L=36,9
25
__
M R=11,3
LC L=0
0
1
12/7/2013
4
7
10
13
16
O bser vation
19
22
25
MAGNISEVENT – Quality Improvement
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13
16. Keep forgetting the location and
lack of route are the main causes
12/7/2013
MAGNISEVENT – Quality Improvement
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17. Standardized route is needed to eliminate time required for finding
motorcycle and exiting from the parking area
Take a lot of time!
12/7/2013
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31. 13%
Only
defects are found in the after improvement
measurement !
DPMO = total defects/ total opportunities
x 1000000 = 133333.3333
After Improvement
No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
12/7/2013
time (s)
71
70
76
80
67
76
61
50
48
41
42
65
68
74
51
No Defect
No Defect
No Defect
No Defect
No Defect
No Defect
No Defect
No Defect
No Defect
No Defect
No Defect
No Defect
No Defect
No Defect
No Defect
No.
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
time (s)
90
87
78
56
92
73
72
78
49
78
74
87
102
80
90
Defect
No Defect
No Defect
No Defect
Defect
No Defect
No Defect
No Defect
No Defect
No Defect
No Defect
No Defect
Defect
No Defect
Defect
Defects (%) = total defects/ total
opportunities x 100% = 13.33333333
Yield = 100% - defects = 86.66666667
Sigma level = 2.610771617
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32. uncontrollable data are decreasing significantly
in the after improvement control chart!
I-MR Chart of C1
U C L=107
Individual Value
100
_
X=77
80
60
LC L=47
40
1
1
4
7
10
1
13
19
22
25
28
1
40
Moving Range
16
O bser vation
U C L=36,86
30
20
__
M R=11,28
10
0
LC L=0
1
12/7/2013
4
7
10
13
16
O bser vation
19
22
25
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32
33. Sigma level after treatment > sigma level before treatment.
Increase from
0.39
to
2.61
Before Improvement
12/7/2013
After Improvement
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34. 84% of users are now satisfied
with the facilities of Engineering Faculty’s motorcycle parking area
Yes, we are satisfied
No, we are not satisfied
16%
84%
12/7/2013
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