The document discusses the benefits of updating an industrial equipment company's operator interface technology from a hardwired system to a new touchscreen graphical display system. Research found the company's sales declined as competitors adopted the new technology. Cost analysis showed the new system would have similar installation costs but reduce wiring and I/O. Interviews with past customers and research showed the new system would improve usability and customer satisfaction. The report recommends adopting the new operator interface technology.

1. Report Writing