1. SANJAY GUPTA
Tel: 09818702235 / 0124-4221442
E-Mail: sanjaygupta1@usa.net
Seeking assignments in Service Delivery Management / Project Management with an organisation
of high repute in IT Industry.
Career Conspectus
 Accomplished Senior Information Technology Manager offering over 24 years of demonstrated career
in Service Delivery Management and IT Project Management.
 Presently associated with Fluor Daniel India Private Limited, Gurgaon as Project Automation
Specialist (IT Services).
 Deft in managing & leading teams for running successful process operations & experience of developing
procedures, service standards for business excellence.
 A keen planner, strategist and implementer with demonstrated success in end-to-end program
management and ensuring effective management of various resources to meet project specifications.
 Sound experience in designing E-Mail Infrastructure of medium and large organization.
 Insightful knowledge of business process analysis & design, re-engineering, process rationalization, cost
control, capacity planning, performance measurement and quality.
 Significant experience working with customers, project managers and technical teams for securing &
executing concurrent projects.
 Strong problem solving & technical skills coupled with confident decision making for enabling effective
solutions leading to high customer satisfaction and low operational costs.
Skills Set
Service Delivery Management
 Converting business strategies into structured projects with deliverables identified. Developing and
deploying of key execution strategies across businesses.
 Overseeing delivery of projects from conceptualization to delivery within preset budgets and deadlines.
Involved in business development, presales and presentation activities.
 Reviewing existing services, negotiating with the customers and producing & monitoring the Service Level
Agreement (SLAs). Implementing service improvement policy and establishing priorities & planning for
service growth.
 Developing a process and software tool in MS Access for tracking and managing the inventory of IT Assets.
 Reviewing network performance issues on monthly basis.
 Managing SOR (Service Order Request) Tool managing AD Group Access, Lotus Notes Account creation and
deletion, access creation and deletion.
 Providing IT / Software Support for LOTUS NOTES, PROARC, POL, MySoftware, Blackberries, etc. as well as
Hardware support.
 Negotiating Contracts with Local Suppliers for New Datacenter readiness.
 Ordering prior Evaluating Prices, Warranties, and Technical Support (PAR, AA).
 Updating website, coordinating with various sources of information for the required inputs across all the
departments.
 Interacting with various departments of organisation for requirement analysis and contributing to system
study & analysis.
 Designing, developing and implementing the workflow program, presentation and handling various phases
of interface development based on technical specification.
Project Management
 Handling client interaction for requirement gathering, system study & analysis, finalization of functional
specifications; generating & compiling reports based on findings.
 Understanding the technical & functional specifications.
 Implementing project plans within deadlines; defining best practices for project support and
documentation.
 Engaging and coordinating business analysis sessions for understanding client business processes.
 Suggesting appropriate as well as technology-based solutions for enhancing functional efficiency of the
organization and achieving business excellence.
 Managing the development and release of new software.
 Coordinating the product development work of the product management and engineering.
 Initiating, creating and managing product development processes for this rapidly growing company.
Software Design & Development / System Analysis

2.  Handling various technical aspects like project documentation, system design & integration, monitoring
critical paths & taking appropriate actions.
 Planning and designing of test plans and strategies, test cases and test scripts/procedures, UAT activity and
gap analysis to ensure that business requirements and functional specifications are tested and fulfilled.
 Delivering & implementing the project as per scheduled deadlines; planning and coordinating post-
implementation and maintenance support to the technical support team and client.
 Interacting with client for requirement gathering, system study & analysis.
IT Skills
 MS Front Page, Dreamweaver, MS Power Point, MS Office, Excel, Photoshop, etc.
 Oracle workgroup server for 5 users (ver. 7.1)
 Developer 2000
 FORMS 2.3
 Reportwriter 1.1
 UNIFY
 ACCELL
 MF COBOL
 MS COBOL
 FOXPRO 2.3
 CLIPPER
 MS Access 2002
Career Sketch
Since Dec’04 with Fluor Daniel India Private Limited, Gurgaon as Project Automation Specialist (IT
Services)
Major Projects
Project Automation: Providing IT Support independently to the Project Taskforce of more than 100
Designers & Engineers on various CAD Applications for PDMS and PDS Projects
PDMS (AVEVA) Project: Shell Gbaran UBIE Project for 2 years
 Supporting all PDMS Administration activities at Satellite, Work Share environment.
 Maintaining global / satellite Daemon.
 Creating the access rights for Databases, Teams, MDBs, Users etc;
 Scheduling archival / retrieval / backup process.
 Generating Clash Reports and providing Access to Project Folders, PDMS and Softwares;
 Troubleshooting the IT related problems of the users.
PDS (Intergraph) Project: Conocophillips Project for 4 months
 Supporting all PDS Administration activities at Satellite, Work Share Environment.
 Scheduling archival / retrieval / backup process.
 Creating and updating SPR Session.
 Generating reports like: Segment, Nozzle, DB Conflict, DB Verification, Line ID Approval Reports & Clash
Reports like: Envelope Builder, Interference Checker, etc.
 Providing Access to Project Folders, PDS and other Software and Troubleshooting the IT related problems of
the users.
ICT Projects
 Designing, planning and implementing of ICT projects as Programme Officer/Information Scientist.
 Developing content for the following sites:
o http://envfor.nic.in: Ministry of Environment and Forests (MoEF), Government of India
o http://envis.nic.in: Environmental Information System (ENVIS), MoEF, New Delhi
o http://sdnp.delhi.nic.in: Sustainable Development Networking Programme (SDNP) India
Project funded by UNDP and IDRC, Canada
o http://envofr.nic.in/nfc/nfc.htm: National Forest Commission (NFC), MoEF, New Delhi.
Knowledge Management
 Writing 60 knowledge objects as part of Knowledge OnLine.
o Driving Knowledge Management.
o Call Dropping in DLF Square Building
o Enterprise Risk Management
o FDIPL Content Management Practice
o FDIPL License Management
o How to buy a new cell?
o How to find duplicate files?

3. o FAQs: Autodesk AutoCAD 2000i
o FAQs on Network Printers, etc.
Energy Databases
 Developing the following:
o TEDDYO+TERI’s Energy-Environment Database and Directory Online: A statistical
database available in the floppy disks containing numeric data, both time-series and cross-
section, on topics related to energy, environment, and economy.
o UNDP - Energy Audit Database
Computer Training Programs
 Designing and Conducting the following programs:
o Training Program for ENVIS Nodes on “Web Designing and Database Management” from 13th
– 15th March, 2003 at NFLIC, FRI, Dehradun.
o Training Program for ENVIS Nodes on “Web Designing and Database Management from 22nd
– 24th April, 2003 at CEE, Pune.
Publication of Yearbooks on Energy, Environment and Economy
 Independently, editing, writing, compiling and publishing technical books related to Energy, Environment
and the Economy:
o "Profile of Indian Union and States (PIUS) - 2000/2001"
o "Yearbook of Energy-Environment Statistics (YES) - 1999/2000"
o "Profile of Indian Union and States (PIUS) - 1999/2000"
o "Yearbook of Energy-Environment Statistics (YES) - 1998/1999"
o TERI Energy Data, Directory, and Yearbook (TEDDY & TEDDYO+) – 1993/1997.
Innovation Management
 Developing Welcome E-Mail to the New Joiners and implementing across all Fluor Offices globally.
Previous Assignments
May’99-Jun’04 with ENVIS Secretariat, Ministry of Environment and Forests, New Delhi as
Programme Officer / Information Scientist
Jun’97-May’99 with Bharat Information Technology Services, New Delhi as Editor (Publishing &
Technical Writing)
Jun’93-May’97 with Tata Energy Research Institute, New Delhi as Research
Associate (Information Specialist)
Apr’90-May’93 with Academy of Computer Education, New Delhi as Computer Consultant
Jan’89-Mar’90 with Hinditron Equipments Manufacturing Company Private Limited, Mumbai as
Software Engineer (R & D)
Nov’87-Dec’88 with Ester India Limited, New Delhi as Programmer
Oct’85-Oct’87 with Thapar Corporate Research and Development Centre, Patiala as Research
Associate (Information Specialist)
Scholastics
 M.Sc. (Tech.) from Birla Institute of Technology & Science (BITS), Pilani, Rajasthan in 1985, four year of
integrated course with graduation.
 Post Graduate Diploma in Computer Science from National Institute of Computer Education and Training,
New Delhi in 1988.
Professional Enhancements
 AVEVA PDMS Training in 2007.
 Javascript and Flash in 2006.
 Oracle Developer 2000 in 1997.
 Application Development in Oracle in 1991.
Personal Dossier
Date of Birth : 18th September 1963
Address : Pushpanjali, C- 2240, Sushant Lok-I, Gurgaon-122009