Sanjay Bajaj

San Francisco Bay Area, California United States

Decision trees for customer service

Technology / Software / Internet

About Yonyx Yonyx provides a cloud based platform for your subject matter experts to build decision tree driven interactive guides for customer service. A Yonyx guide is a way of organizing information for interactive delivery to users (Agents or end-customers) along their lines of interest. Each guide is created for a given topic (call driver) & looks like a multimedia flowchart. At each step in the guide, you give incremental information to the user, ask a follow on question & branch off in a given direction based on the user’s response. Built on a proprietary graph data base & delivered as a cloud service that integrates with your CRM platform, Yonyx platform also captures powerful a...