The document discusses a web customer service (WCS) platform that allows companies to start chats, audio calls, or video calls from web, mobile, and kiosks to contact centers. It provides an overview of the WCS features and benefits, such as click-to-call/video capabilities, engagement processes, usage scenarios, and how it can leverage contact center infrastructure to improve customer experience while reducing costs. The WCS platform allows customers to easily communicate with companies for support through multiple channels.
11. Click to call campaigns: WCS powered Banners
Catch your customer as they
show interest, and let them
communicate with you in
one click, with a free chat or
audio/video call.
12. Click to call campaigns: WCS powered Mailings
Catch your customer as they show interest, and let
them communicate with you in one click, with a free
audio/video call.
17. Using WCS you can define a set of information to be
passed to the agent. These information are picked up
from the web page and are very useful to define
customer’s needs:
Customer name/profile
Web page originating the call
Using our proactive engine: history of the user
navigation, behavior of the customer on the web site,
time spent on each page…
You can use this informations to open a specific CRM
Campaign