Eudata solution is designed for large enterprises that need to engage digital customers, using the most innovative and effective channels to provide a superior customer experience from web, mobile and kiosks. With Eudata solution enterprises can provide access to customer care group, personal advisors, shops, branches or agencies. All with a unique platform that supports the creation of advanced business rules in order to give to end customers a seamless omnichannel experience. Email, chat, audio, video and collaboration. WebRTC or Flash support for audio/video. Mobile devices fully supported via native SDKs
2. Company Profile
Eudata was founded in 2006 as a system integration company focused on
customer care
From 2011 is on the market our multichannel solution
Eudata is the leading company of a group where are working more than 80
people, with a turnaround of about 5 million euros
4. What if you have poor
Customer Service?
Lost of Sales Opportunities
Churn
Brand impacts
Inefficiency of your team
5. Eudata Solution is a
Customer Centric
Platform designed to
manage innovative
channels and
communication flows
6. Our Target
Redefine the Customer Service
market space, becoming the most
innovative application used by
Enterprises to deal with end
customers
7. Thanks to its flexible structure, Eudata WCS can be a point solution if you need only specific features
(like chat, video chat, email, …) or your multichannel / omnichannel / cross channel solution
9. Video Chat for Customer Service
“We consider our inclusion in the Cool Vendor report by
Gartner a great confirmation of our mission to enable our
customers in providing the greatest digital experience while
engaging their clients using web or mobile devices,” said
Sandro Parisi, CEO of “Eudata srl”.
10. BIG Market Applauses
140.000/month session
5000/day Session
3000/day concurrent agents
10 Enterprise Companies
More than:
References:
Business Case: http://www.eudata.biz/case-studies/
16. WCS
Our Real Time Channels
CHAT AUDIO/VIDEOEudata solution detect automatically your device
and set the best protocol to use between WebRTC, Flash or native
17. Our Customer Success Case
http://www.eudata.biz/unicredit-video-contact-center/
Unicredit Bank
Unicredit Group is one of the European leading financial institute with branches in Italy, Germany, Austria,
Croatia and in many other countries.
Next Step
MobileAccess UnderEvaluation
Expert Advisor, integrated with MS Lync Running
ProactiveEngagement UnderEvaluation
VideoRecording UnderEvaluation
Active Customers: 8M
Agents: 800
60000 customers served
per year
18. Our Customer Success Case
http://www.eudata.biz/mediolanum-video-contact-center-expert-advisor-mobile-proactive/
Mediolanum Bank
Mediolanum is the leading online bank in Italy
Next Step
MobileAccess Active
Expert Advisor, Active
ProactiveEngagement UnderEvaluation
HTML5 Support UnderEvaluation
Active Customers: 1M
Agents: 350
Family Banker: 5000
https://www.youtube.com/watch?v=_sji-p6g4QA
19. Our Customer Success Case
Intesa San Paolo
Intesa San Paolo is one of the leading italian financial institute. ISP uses WCS from 2011 to support
customers through contact center agents. The solution is fully integrated into their contact center, agents will
use the same phone to receive traditional calls and Web Calls. The platform is also integrated with ISP
CRM in order to track and manage the customer.
Next Step
Platform update to add new features Running
Agents: 400
240.000 customers served per year
Award: Cerchio d’argento 2011 – Cat. Nuovi Servizi
20. Our Customer Success Case
Zagrebacka Banka
Zaba Bank is the leading financial institute in Croatia. They are using WCS to address innovative and
personalized customer experience to digital customers.
Next Step
MobileAccess UnderEvaluation
Platform Upgrade Running
ProactiveEngagement UnderEvaluation
VideoRecording UnderEvaluation
Agents: 50
60000 customers served per year
https://www.youtube.com/watch?v=7pwHrDLk-mE#t=17
22. 2
Design your Customer
Journey
Reuse your Infrastructure
CRM, Contact Center, Presence
Ready for the future
Technologies
WebRTC, Social, Next Business Action
summarizing
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