4. The Communication Process Message Encoding Medium Decoding Decoding Medium Encoding Message Receiver (now sender) Sender Transmission Phase Feedback Phase NOISE
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8. Information Richness and Media Type Face-to-face communication Verbal communication electronically transmitted Personally addressed Written communication Impersonal written commun- ication High Richness Low Richness
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13. Communication Networks in Groups & Teams Wheel Network Circle Network Chain Network All Channel Network