1. Productivity and Service Excellence
Programme (PSEP) for Public Sector
Improvement
Kurunegala District Experiences of
Sanath P. Vidanagamage (project funded by Swisscontact-2006-
2009)
Sanath P. Vidanagamage

2. Productivity and Service Excellence Programme (PSEP)
Those who work hard to better off the lives of Sri Lankans must realize
the fact that the public sector in Sri Lanka plays an important and
interdependent role in sustaining any effort of socio economic
development. In fact , all our development interventions must be
designed and implemented having hand in hand integration with public
sector offices/officers of the particular locality. We, project leaders and
teams need to be competent enough to mix the three Ps with three Es,
innovatively to create significant impact.
People- People-Public People-Project
Innovatively
Beneficiaries Sector Team
Blending
Stakeholders
3-Ps and 3-Es
to create Economic Equitable Environmental
sustainable Impact (social) Impact Impact
impact
Sanath P. Vidanagamage

3. Public Sector is Very Strong When Motivated and
Empowered
If we really wants to create development synergies and sustainability,
we must plant to involve and empower public sector stakeholders by
sharing the ownership of our projects.
PSEP is specially designed by myself and two other enthusiastic
colleagues (J. Seneviratne and C.Adikaram) to bring in results of
excellence in to socio/economic development projects through
collaboration with public sector.
Why PSEP? I must say, it’s been four years now since the project
phasing out in 2008, the project activities are still continued by the
public sector offices in Kurunegala.
Sanath P. Vidanagamage

4. Following Slides Explains how the PSEP Process
is being Implemented
Sanath P. Vidanagamage

5. 1st Activity
Initial Discussion with DSO team and matching expectations
of Project team and DSO Team
Sanath P. Vidanagamage

6. 2nd Activity
Problem Mapping and Prioritizing Issues and Activities using
Participatory Appraisal Tool (PAOP)
Sanath P. Vidanagamage

7. 3rd Activity
Physical Observation and Scanning (POS) of DSO
Environment by Development Experts
Sanath P. Vidanagamage

8. 4th Activity
First Training and Planning Session for Sectional Heads of
DSO (Planning Quick Wins)
Sanath P. Vidanagamage

9. 5th Activity
Quality Circles in Action
Sanath P. Vidanagamage

10. 6th Activity
Attitude Change, Motivation and Productivity Know-how by
Training Experts of the Project
Sanath P. Vidanagamage

11. Way Forward - Initiated by DSO Team
Self Motivated Teams engages in Shramadana Activities.
Sanath P. Vidanagamage

12. Way Forward - Initiated by District Secretary and DSO Team
Evan the GA is Actively Involved in Collective Interventions in
Achieving Excellence.
Sanath P. Vidanagamage

13. Way Forward-Initiated by DSO Team
Self Motivated Teams engages in Shramadana Activities.

14. Way Forward Activity-Initiated by DSO Team
Staff Motivation and Social Events
Sanath P. Vidanagamage

15. 7th Activity
Further Planning by DSO Quality Circles/Teams for
Continuous Improvements
Sanath P. Vidanagamage

16. 8th Activity
Further Motivational Training Sessions
Sanath P. Vidanagamage

17. 9th Activity
District Level Service Excellence Award Ceremony in
Kurunegala 2008
Sanath P. Vidanagamage

18. Maspotha DSO Staff
Sanath P. Vidanagamage

19. Panduwasnuwara DSO Staff
Sanath P. Vidanagamage

20. Bamunakotuwa DSO Staff
Sanath P. Vidanagamage

21. “I met Sanath Vidanagamage
and his Swisscontact team by
coincidence and that was the
start of our success story.”
Happiness in Achieving Excellence
Enthusiastic Leadership by the District Secretary Mrs.
Jayantha Bulumulla
Sanath P. Vidanagamage

22. BDC Possess highly skilled and
experienced team of experts
and we undertake PSEP as one
or two year projects.

23. If interested please contact…
Sanath P. Vidanagamage
CEO
Business Development Centre (Pvt) Ltd
Mobile: 0773647717
Email: sanathv@bdcsrilanka.com