Gerry Plana's talk presentation at the Happy at Work Conference 2014 titled, "Do the Drills: Because Corporate Well-Being Programs Lead to Employee Happiness"

2. HISTORY OF CONCERN
FOR THE HUMAN SIDE
OF THE BUSINESS
Quality of
Work/
Working
Conditions
Quality
of
Work
Life
Work-Life
Balance
Employee
Engagement
Wellness Wellbeing

3. Quality of Work / Working Conditions
Physical
Work
Environment
(Safety-focused)
1970

4. Quality of Work Life
Participation
&
Involvement
1980

5. Work-Life Balance
Work-Family
Conflicts
1990

6. Employee Engagement
• Job Fulfilment
• Opportunity
• Relationships
• Reward
• Work-life balance
• Purpose
2000

7. Wellness
Proactive
Physical
Wellness
2005

8. Wellbeing
Quality
Of
Life
2010

9. Social
Love
Social
Wellbeing
Mental
Learn
Career
Wellbeing
Spiritual
Legacy
Community
Wellbeing
Economic
Live
Financial
Wellbeing
PHYSICAL
WELLBEING
“WELLNESS”
WELLBEING

10. 10 Reasons why we should invest
in people today
1) Link between people and business results
2) Growing importance of “Service”
3) Growing importance of “Intangibles”
4) Hidden costs of “People issues”
5) Growing value of “Execution”
6) Rise of the “Knowledge worker”
7) Talent war
8) Growing importance of “Employee engagement”
9) Growing importance of “Innovation”
10)Downward spiral of performance

11. “Profit is like oxygen; Essential for
our survival but not reason for
our existence.”
Link between people and
business results

12. “Managing only for profit is like
playing tennis, with your eye on the
scorecard and not on the ball.”
Ichak Adizes
Management Author
Link between people and
business results

13. Link between people and
business results
Employee Customers Profits
“LEAD” “LAG”

14. Growing importance
of “Service”
Global economy is shifting from
smokestack industries to
knowledge-based industries.

15. With internet, Global trade
is expected to shift
towards services
Growing importance
of “Service”

16. Growing importance of intangibles
Year Intangibles Tangibles
1972 20 80
1982 38 62
1992 62 38
2002 85 15
2007 90 10

17. INTANGIBLES
• Strategic Unity
• Talent
• Speed
• Shared mindset
• Learning
• Leadership
• Innovation
• Customer connection
• Knowledge
• Teamwork

18. COST OF
TURNOVER
COST OF
LOW TRUST
COST OF LOW
EMPLOYEE
ENGAGEMENT
COST OF
ORGANIZATION
NOT AN
“EMPLOYER OF
CHOICE
COST OF
CONFLICTSCOST OF
RESISTANCE
TO CHANGE
COST OF
LOW SKILLS
COST OF
COMPLAINTS
/GRIEVANCES
COST OF
ABSENTEEISM
COST OF
TARDINESS

19. Machinery and technology
make it possible;
People make it happen

20. The secret of organizational success
is now predicting the future; it is in
creating an organization that will
thrive in a future that cannot be
predicted.
Growing value of execution

21. RISE OF THE KNOWLEDGE WORKER
INFORMATION vs KNOWLEDGE
“ Know What” “ KNOW-HOW”
( WHAT IS ) ( WHAT WORKS )

22. Talent
war
Talent will be the resource of
scarcity today and the future

23. Talent
war
Organizations with better talent
will be more successful.

24. Talent
war
“If you can’t get the best talent get
the best out of the talent you
already have.”

25. 7 Ways To Engage People
Rewards
Work-Life
Balance
OpportunityRelationship
Purpose
Job
Fulfillment
LEADERSHIP
GROWING IMPORTANCE OF
EMPLOYEE ENGAGEMENT

26. Growing importance
of INNOVATION
defined
“Doing the same thing over and over and
expecting different results.”

27. Innovation is not necessarily doing
different things. It can also be
about doing the same things
differently.
Growing importance of
INNOVATION

28. DOWNWARD PERFORMANCE SPIRAL
PERFORMANCE PROBLEMS
• High costs
• Lousy Customer Service
• Low Profits
• Low Stock Price
ORGANIZATIONAL RESPONSE
• Reduce Training
• Lay-off
• Salary freeze or reduction
• Hiring & promotion’s freeze
PERFORMANCE PROBLEMS
• Decreased motivation & effort
• More turnover
• Reduced job focus
• More accidents/ mistakes

29. IMPLICATIONS OF THE CONCEPT OF WELLBEING
ON HR PRACTICE
Financial Wellbeing
Social Wellbeing
Community Wellbeing
Career Wellbeing
Physical Wellbeing
Compensation
Employee Relations
CSR
Training Career Planning
Sports
Medical Services
Canteen
Company Facilities