A typical approach

1. Quality Management
Systems

2. Overview
• What is Quality Management System?
• Quality Management Requirements
• ISO 9000 Series of Standards
• Sector Specific Standards
• ISO 9001 Requirements
• Quality Management System Process
• How QMS systems spreads through Organizations

3. What is Quality Management System?
• The System that Customers or Marketing are suggesting
• Or Demanding Compliance to a Quality System
• Improvements in Processes or Systems for Global Deployments of
goods or services

4. Quality Management System Requirements
• General Requirements
• Documentation

5. ISO 9000 Series of Standards
• Generic In Scope
• Dynamic By Design
• Purpose is to
• Unify Quality terms and definitions
• For Globalizing industries
• Demonstrate a supplier’s capability of controlling its processes

6. ISO 9000 Series of Standards
• ISO 9000 (Understanding and Planning)
• Provide the fundamental concepts related to QMS and
terminologies used in later two standards
• ISO 9001 (Applying or Implementing)
• Provide requirements for registration by defining conformity of
QMS to Customers, regulatory and org. own requirements
• ISO 9002 (Maintenance & Sustainability)
• Provide guidelines for performance improvements that an
organization can use to Improve QMS Performance

7. Sector Specific Standards
• Systems that are specific to a particular industry such as
automotive or aerospace
• These system used ISO 9001 as the basic framework and
modify it as their needs

8. Sector Specific Standards
• AS9100
• Objective of the system is to unify the requirements of NASA,
DOD, FAA, while satisfying the aerospace industry needs
• ISO/TS
• Unify automotive supplier quality requirements
• Continuous Process improvements
• Defect prevention
• Reduction of variation

9. Sector Specific Standards
• TL 9000
• Created to developed standard for Telecommunications organization
• It defines
• Design & Development of the Telecommunication Product or
services
• Production & Delivery
• Installation & Maintenance of Telecom. Products or services

10. ISO/TS Levels
• ISO 9001
• Sector Specific Requirements
• Company Specific Requirements

11. ISO 9001 Requirements
• Scope
• Reference
• Terms & Definitions
• Quality Management System (QMS)
• Managements
• Resource Management
• Product Realization
• Measurement, Analysis and Improvements

12. Quality Management System Process
QMS continuous
Improvements
Management
Responsibility
Product need &
Realization
Measurement
analysis &
Improvements
Resource
Management
Input
Requirements
Output
Product
Customer
Satisfaction
Process trigger
Feedback

13. How QMS spreads through Organization?
Supplier 1
Firm A Firm B Firm C
Supplier 2
ISO certified