This presentation was used in our webinar on collect requirement, During this session we had great amount of discussion on - Brainstorming - Questionnaire - Interview - Focus Group - Workshop

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Webinar
on
Collect Requirement
By Saket Bansal

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Collect Requirements is the process of
determining, documenting, and managing
stakeholder needs and requirements to meet
project objectives.
PMBOK® Guide Fifth Edition

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No, its about elicitation and
analysis of requirement
Is it about gathering or collecting
requirements ?

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Elicitation and Analysis
Information /
Data
Elicitation
Activities Analysis
Solution
Requirement

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Challenges

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Technique
Brainstorming
Interviews
Questionnaires and surveys
Observations
Focus groups
Facilitated workshops
Prototypes

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Brainstorming

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Brainstorming
A technique used to generate and collect multiple ideas related to
project and product requirements. – PMBOK® Guide Fifth Edition

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Brainstorming
• It’s a Data Gathering Technique
• Identify list of ideas in short period of time
• It’s conducted in a group environment
• Led by facilitators
• Done in two parts , Idea generation and Analysis

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Challenges
• Individual monopolize the session
• People shy sharing their views
• Distraction from agenda / goal

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Usage
• Generating Initial List of Stakeholders
• Identifying Risks
• Generating ideas on Business analysis approach
• Generating ideas on defined area
• Works well when people are comfortable with each other

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Interview

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What is Interview?
• Usually, one-to-one discussions with stakeholders
• One of the main fact-finding, investigation or elicitation techniques
• Occasionally more than one person

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How to conduct an Interview?
Planning and
Preparation
Interview Follow – up

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Challenges in an Interview
• The BA is trying to do several things at once
• Dealing with SMEs
• Interviewees are usually busy

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Usages
• Provides opportunity to build relationships with key stakeholders
• Provides Interviewees a safe environment
• Helps in extracting a lot of information in short time

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http://iZenBridge.com/

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Questionnaires and Surveys

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What is a Questionnaire and survey?
• It’s about designing a good survey form and collecting response on it
• Work as second-line investigation technique

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Questionnaire
Title
Classification
Data
Heading

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Challenges
• Results may not represent the view of population
• Low Response rate
• Defined boundaries

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Usages
• Be clear on Purpose
• Be realistic
• Plan for low response rate

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Observations

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What is Observation?
Observation consists of BAs going and looking at work – business
processes

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How does it help?
• Business users often have trouble describing clearly or concisely what
they actually want
• Captures tacit knowledge
• BAs come to know what is followed rather than what is defined to be
followed

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Variations
• Structured Observation
• Shadowing
• Protocol Analysis
• Ethnographic Study

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Challenges
• You are being watched
• May disturb the doer
• Structure Observation may result in narrow focus
• Takes time

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Usages
• Used as preliminary investigation followed by Interview or workshop
• May be used as secondary investigation to validate findings

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Focus Group

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What is focus Group?
A focus group is an elicitation technique that brings together pre-
qualified stakeholders and subject matter experts to learn about
their expectations and attitudes about a proposed product, service
or result.

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Challenges
• Participants may get influenced by group pressure
• People may not be open in group
• Facilitator should be skilled enough to encourage group thinking
• Business Analyst should also observe non verbal communication

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Usages
• To take feedback on completed work or prototype
• Since the participants are pre-qualified , BA gets high quality results /
analysis
• Allow participants to share ideas and build on feedbacks

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Facilitated workshops

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What is workshop?
• Gathering of a group of stakeholders for
• Agreeing to the direction and scope of the project
• Examining possible solutions to the requirements
• Reviewing and approving the products of analysis

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How does it help?
• Workshop is less time consuming than a series of one-on-one
discussions
• More democratic and transparent than decision-making by individuals
• Many people regard them as being just like any other meeting, and thus
generally a waste of their time

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Challenges
• Securing participation
• Keeping workshop on track / managing conflicts
• Achieving results at the end.

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Usages
• Quick way of developing solutions
• Brings Stakeholder engagement
• Reduce documentation work

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Prototypes

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Prototype
• Provides working model of the expected
product before building it , helps in obtaining
early feedbacks
• Prototype can be a mock of the real result or
it can be an early version of the product itself

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Types of Prototype
• Low-Fidelity prototype, completed with pen and paper or whiteboard or
modeling tool
• High-Fidelity prototype, creates a representation of the final product and
useable by the stakeholder
• Throw-away prototype
• Evolutionary Prototype

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Challenges
• Time Consuming
• Raises Expectations for completion

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Usages
• Developing new solutions

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